Buckeye Ford Lincoln

In October of 2021 I took my truck in to Buckeye Ford of Sidney to have a recall fixed for faulty door latches. When it gets cold they will freeze and not shut, therefor, leaving you either stranded or stuc Sidney to have a recall fixed for faulty door latches. When it gets cold they will freeze and not shut, therefor, leaving you either stranded or stuck driving a vehicle with one hand on the wheel and the other holding your door shut (pretty dangerous). Their “fix” did not work so I had to take it in again in November of 2021. Once again, the “fix” did not work so I took it in again in December of 2021.   When I took it in December 2021 I also needed the windshield wipers fixed because I tore the wiper motor on the right one up trying to force it down when it was stuck in the upward position (dumb on my part) as well as needing the multifunction switch replaced. This cost me $865. It blew my mind that this cost that much but whatever, I need properly functioning wipers to drive.   Not even a month later in January of 2022 the driver door still won’t close/latch in certain weather conditions (even after 3 attempts of Buckeye Ford trying to fix it), but also the first time attempting to use my new windshield wipers the right one bowed up and popped off.   Now late January 2022 I take it again so that they can attempt to fix the door a 4th time as well as fix the wipers that failed on the first attempt after paying $865 a month prior. I get a call from the service technician stating that it’ll be $500+ to fix the right passenger door (not even the door I brought it in for…) and to fix the wipers. I explained to him that (A) It’s the drivers door, not the passenger door (B) It’s for a recall. Ford pays this, not the customer (C) I just paid $865 a month prior for the windshield wipers to get fixed, I’m not paying again for what should have been done right the first time…   At this point, I escalated my issues to the Service Manager. The first two days I called first thing in the morning and he said he’ll check with his service technician and get back with me (never did either day). Third day I call he stated that the door issue is not a part of the recall so I’ll have to pay for it on my own. It baffles me that a pretty serious safety issue is being brushed off so easily. He also stated that it’s the right wiper that needs a new arm and they only fixed the left wiper arm on the $865 fix which is false because there has never been anything wrong with the left wiper. The right wiper was the issue on my first fix and is the issue again now that it’s fallen off. I explained to him to check the paperwork/part numbers/cameras/etc. all will clearly show that it was the right wiper arm from the beginning. His response to this is that he’s getting conflicting statements from both me and his technician so he just doesn’t know. I assume this means he thinks I’m lying.   Long story short, I would absolutely NOT recommend Buckeye Ford of Sidney to anyone for ANY service work. Numerous attempts and they cannot fix the problem as well as trying to double charge on something they didn’t fix correctly for $865 the first time.   *Side note: 1) The one and only time they provided me a rental car (December 2021) it was a 2017 Ford F150 and driver door would not latch shut (same recall issue I’m having) so again I was driving to work with ratchet straps running door to door so that they stayed closed. I suppose if they can’t fix their own what makes me think they’ll be able to fix mine… 2) After contacting and speaking with Ford Motor Company they suggested that I take my truck to a different Ford dealership for the recall service. Apparently, they’re not even trusting that this is being handled correctly by Buckeye Ford. More

Condescending and incompetent! I took my car in for a $2000 repair and asked if they could look at the AC because if it needed a compressor then I wanted to do it while the engine was tore down to save o $2000 repair and asked if they could look at the AC because if it needed a compressor then I wanted to do it while the engine was tore down to save on labor costs. The service manager said "you better let us diagnose it before we just throw in a compressor". I agreed with having them diagnose the problem first but then they called to tell me it would be $400 to replace a $10 valve. I agreed to the repair because they were going to charge me $395 for the diagnosis anyway but after I got the car home it still did not work! I took the car back in and they gave me some BS about how the system being properly charged caused a leak at the condenser and it would be $877 to replace it! I never even received an apology or an offer to make things right so I have been a loyal customer for years but I will not be using this dealer for even an oil change in future! More

Not good service at all My husband had been taking his truck up here for atleast 3 years to get maintenance and oil changes. Finally went to another ford because they would s My husband had been taking his truck up here for atleast 3 years to get maintenance and oil changes. Finally went to another ford because they would say the problem is fixed but the noise would still be there. The other ford store informed us that they didn’t even put in the right bolt for the oil pan. Glad we went to another store. These mechanics are really basic for modest prices! More

Glad I traded. I was apprehensive about trading in my previous car. I had purchased my previous car from Buckeye Ford, an Explorer and loved it. I traded it in I was apprehensive about trading in my previous car. I had purchased my previous car from Buckeye Ford, an Explorer and loved it. I traded it in on an Edge and love it. Carl Faehl was very patient and helpful in assisting me in my choice. We won't go anywhere else when it comes to buying our cars. The whole staff was very friendly and helpful . More

terrible On time for my 12:30 apt for oil chg. and tire rotation. Told them I was on lunch hour. 48 mins later still had not started on my truck. No one really On time for my 12:30 apt for oil chg. and tire rotation. Told them I was on lunch hour. 48 mins later still had not started on my truck. No one really seemed to care. Told them to drop it back on the ground and I would never return. Why schedule appts if they mean nothing. I own a business and every customer is important to me. Too bad so many places don't care. More

Dealing with Buckeye Ford in Sidney Ohio. I have a Dealing with Buckeye Ford in Sidney Ohio. I have a 2002 ford econoline van. I received a recall notice on it no big deal. I also needed the cam sha Dealing with Buckeye Ford in Sidney Ohio. I have a 2002 ford econoline van. I received a recall notice on it no big deal. I also needed the cam shaft sensor replaced. Had it done at the same time. 75 miles later the check engine light came on. Stop in AutoZone and O’Reillys and put their computer on the van to see what triggered the light. Said the EGR was unhooked or plugged. Took it back in to Buckeye Ford, they said exhaust sensor went bad. Even tho the computers said EGR. They hit me for $301. I trusted them to know what they were doing. Wrong move on my part. Drove 75 miles again and the light came back on. Stopped by the stores again. Same thing EGR unhooked or plugged. After talking to others I found out you need to remove the EGR to replace the cam shaft sensor. And they showed me where it was, you could tell they it had been removed. So now they want $300 more to clean out the EGR that they got dirt into. What a great way to make more money, mess-up the parts you have to move out of the way to do your job. So far over $600 for service I never needed. I own a hvac service company. I know when thing get taken apart there’s going to be dirt. You clean it up so it won’t damage something else. Not try to make more money on it later. Just move into the area. I figured I would try them out, because of the recall. I’ll never take any of my other service trucks there. More

My truck was purchased from and only ever serviced by this dealership (until today). I have had warranty repair issues that after multiple attempts have not been resolved. TJ Leach, service manager, wa this dealership (until today). I have had warranty repair issues that after multiple attempts have not been resolved. TJ Leach, service manager, was very courteous and tried to be helpful but was undermined by incompetent mechanics and a dealership manager, Jerry McName, who is not interested in helping you unless you are looking to buy a vehicle. Service is not the focus of this dealership. I had a good experience buying from them but would recommend going elsewhere to have your vehicle serviced. More