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Buckeye Chrysler Jeep Dodge RAM Of Shelby, LLC - Service Center

Shelby, OH

4.7
31 Reviews

31 Reviews of Buckeye Chrysler Jeep Dodge RAM Of Shelby, LLC - Service Center

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December 02, 2024

The service department was very thorough in handling the warranty repair work. The customer service representative explained what needed to be done. When the parts arrived they called and set up a time to d More

by Vickue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chevalier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 02, 2024

They have always taken care of my vehicles, and no exception today. Very thorough and very quick with the service. More

by Svw1Jeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 29, 2024

Friendly people Knowledge of my car Explained what work was performed on my car Told me when to schedule next appt. More

by debmkb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023

The service I received on my Jeep Cherokee was expertly preformed. The entire process was very easy and efficient. More

by Vickue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ferguson
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April 04, 2023

Friendly group and they do good work, but I was a little disappointed that the price I was quoted went up. I assume this is because I presented a 10% off coupon, which for some reason was only applied at 5% More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SM
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Apr 04, 2023 -

Buckeye Chrysler Jeep Dodge RAM Of Shelby, LLC responded

Hi Jim, Jonathan has tried to call you a few times. The Discount was for 10% off up to 50.00 off max which is why it wasnt the full 10% and taxes are extra. Jonathan would be happy to go over this in detail if you would like to call him back. It wasnt anything about us marking anything up. We honored the coupon as it was given.

Apr 04, 2023 -

jim responded

Appreciate your response to my review, but it's not entirely true. The quote I received from the parts department for the hitch and wiring was $545.00 - hitch 230, harness 315. I was charged $565.00 - hitch 240, harness 325.00. You are correct, there was a limit of $50.00 on the coupon that I missed, but you washed out $20.00 of that savings with the price hike on the parts quote to me by your parts department. I do still have the email from Mr. Potts. We're both wrong, I guess. Also, I do not have any correspondence from your dealership. That's OK.

Apr 04, 2023 -

Buckeye Chrysler Jeep Dodge RAM Of Shelby, LLC responded

Im looking into it and getting the bill and the email Jeff sent you and will call you back. If a mistake was made it will be corrected. I do know Jonathan called you because I was standing there when he did so. It was the day you left the first review. None the less I will get this figured out and taken care of.

October 24, 2022

They were quick and kept me informed. They greeted me promptly. I am happy with their service department. More

by Susannannette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know their names
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September 14, 2022

Best service and sales in the area! This is my second Jeep purchase and I would not go anywhere else, John in sales is the best of the best, Fred in finance is a wizard, and Jonathan in More

by rileyboy0907
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, Fred, Chris, Johnathon
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January 14, 2022

Had a oil change done. Great service. Even though they were busy they got me out in good time. I More

by Usnbalg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know name
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November 24, 2021

Buckeye Jeep is where I had an oil change and tire rotation. The service department diid a fantastic job and I didn’t have to wait to get in. More

by Vickue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
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November 16, 2020

Always courteous and efficient. Thank you very much The questions are answered appropriately and explanations are given. The paperwork that is given is a good reference More

by Hello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan
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