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34 Reviews of Buchanan Kia - Service Center
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April 09, 2011
Brought my 2007 Kia Sedona EX because of a whining noise in the engine and the left side power door would not open automatically. Discovered that the idler pully was bad and was covered under warranty and a in the engine and the left side power door would not open automatically. Discovered that the idler pully was bad and was covered under warranty and a recall was in effect ofr the latch assemblies on both doors. Had to special order a latch motor for the door so will be called when it comes in. Show room and waiting area was outstanding. More
by kevin1956
Employees Worked With
Bill Benfer
January 31, 2011
We took our KIA Soul in for it's 5,000 mile check-up and it was a great experience. The service people at Wheeler KIA in Westminster are courteous, friendly, extremely conscientious, and quick. They, like it was a great experience. The service people at Wheeler KIA in Westminster are courteous, friendly, extremely conscientious, and quick. They, like our salesman, Ken Sherman, have treated us from day one as if we are family. Whenever we go by, everyone recognizes us and says hello. We are amazed at how friendly and knowledgeable all of them are. It is definitely a pleasure to have our KIA Soul serviced by them. We really picked the cream of the crop when we bought, and now have our service done, at Wheeler KIA. More
by WDW4US
Employees Worked With
Rick, Bill, Paul & Darryl
January 19, 2011
I bought my Kia Sorrento SOLELY because of this dealer. They have an outstanding service shop and I can rest assured that they will take care of me and my car for years to come. When I bought the car, my s They have an outstanding service shop and I can rest assured that they will take care of me and my car for years to come. When I bought the car, my salesman was thoughtful and courteous and understood where I came from. I have receommended this dealer to all my friends and family. More
by carv21
Employees Worked With
Rick
November 17, 2010
Wheeler is a friendly and dependable dealer and service facility. They have LISTENED and worked with me very well. I would recommend them to anyone for sales and service! I have had a few concerns and ques facility. They have LISTENED and worked with me very well. I would recommend them to anyone for sales and service! I have had a few concerns and questions in the past, and they have gone out of their way to make sure I'm happy. I also like the fact that they provide loaners during service. More
by rockfeat
Employees Worked With
Bill [I think]
October 27, 2010
This is the second vehicle I have bought from Wheelers and I am always completely satisfied with the sales process (no high pressure) to the service department. The service department is CLEAN, the staff and I am always completely satisfied with the sales process (no high pressure) to the service department. The service department is CLEAN, the staff is always very helpful and pleasant. Over the years I have dealt with many service departments and I feel, as a woman, that at times I was ripped off. I have been dealing exclusively with Wheelers since 2002 and I have never felt that way or that I was talked down to. When I purchased my Optima almost 3 years ago I also purchased the Wheeler For Life program. So glad I did. I hadn't had the car a month when I had a bad tire. Wheelers replaced it and it didn't cost me a thing. I've had to use it other times as well. What a wonderful program! KEEP UP THE GOOD WORK!!!! More
by cmh7611
Employees Worked With
Bill
October 09, 2010
This Sedona is the 5th Kia we've owned and purchased from Wheeler Kia. The dealership in general bends over backwards to accommodate us. The techs are very well trained, the staff is there with needed info Wheeler Kia. The dealership in general bends over backwards to accommodate us. The techs are very well trained, the staff is there with needed info - sometimes before I know I need it. They've always given us 110% service. We started adding the "Customer for Life" package to our car purchases when they offered it and it's been a real super bargain - well worth the initial cost. Would I buy elsewhere? Only if Wheeler closes its doors! More
by chagankhulan
Employees Worked With
Bill, Rick, Jamie
September 24, 2010
Drove over one hour to have my 2011 Sorento serviced and a recall issue taken care of by Wheeler Kia. Great people, great service. My wife and I will not be taking our Sorento to any other dealer as long as a recall issue taken care of by Wheeler Kia. Great people, great service. My wife and I will not be taking our Sorento to any other dealer as long as we have the car. Nice to know that there is still an auto dealer out there that goes out of their way for their customers. That is why Wheeler Kia is number one and why they are now our Kia dealer. Thanks guys. More
by MRCole
Employees Worked With
Dan,Bill,Rick,Paul and Mark
September 24, 2010
I have always received extraordinary service from the Wheeler service & parts department and my most recent visit surpassed all expectations. I noticed a problem with my car, went for a ride with Jamie Wheeler service & parts department and my most recent visit surpassed all expectations. I noticed a problem with my car, went for a ride with Jamie to detect problem, however; the problem didn't occur during that ride (frustrating for me). Jamie took the time, patience, and perservered to detect the problem and make necessary repairs...truly an asset to the Wheeler dealership family!!! On the other hand, Bill always explains what is absolutely necessary to maintain the car and advises what I NEED to have done. He has ALWAYS been friendly,honest, helpful and most accommodating...always makes sure I have transportation while my car is being services...always available to provide his usual outstanding service!!! Rick has also provided wonderful service to me in the past, as well. I find Wheeler to be a wonderful "family" dealership...one you can trust--one you can count on to deliver friendly, expert service...always putting the customer first. I would definitely recommend Wheeler Kia to anyone!!! Mr. Warren Wheeler should be commended for employing such devoted staff in his service department such as Bill, Rick & Jamie. Hats off!!! And...many thanks to Wheeler. Because of Wheeler's outstanding outstanding service, I am confident that my car is in A+++ shape and safe!!! More
by llrh91
Employees Worked With
Bill & Jamie
August 28, 2010
When another dealer failed to return a call to set up a service appointment and also failed to respond to my email complaint about customer service, I turned to Wheeler where I had originally bought my PT service appointment and also failed to respond to my email complaint about customer service, I turned to Wheeler where I had originally bought my PT Cruiser. The customer service is great - everything from being greeted, receiving a loaner car, phone calls with the progress and cost of repair, having the car ready when promised, to a follow-up phone call and email. It's a good service facility and I was satisfied with the repairs that were made. But why is it no longer AAA recommended? More
by daveinmd
Employees Worked With
Service personnel
July 31, 2010
My wife and I took our borrego in for front end alignment My wife and I took our borrego in for front end alignment check. Rick and Bill took care of us as usual. We have purchased two KIA vehicles from Warr My wife and I took our borrego in for front end alignment check. Rick and Bill took care of us as usual. We have purchased two KIA vehicles from Warren Wheeler and sevice both at Wheeler KIA. Every person working for Mr. Wheeler treats the customer with respect. More
by hgstarliner61
Employees Worked With
Rick & Bill
