Buchanan Kia

Wheeler's is a great place to work with. Bought my van there in 2003 and been taking it there for service ever since. Really like being able to get a free loaner car while they work on mine. They always there in 2003 and been taking it there for service ever since. Really like being able to get a free loaner car while they work on mine. They always listen to what I think is wrong and call with an estimate and OK before doing work. The car is left clean and this past time they even vacuumed and washed it for me. What a nice surprise. Thanks to all the folks at Wheeler's. More

My husband and I were looking for a specific KIA Soul model. We had decided we were really interested in the Special Edition #4 Soul. We went to a dealer nearest us and they were only interested in sel model. We had decided we were really interested in the Special Edition #4 Soul. We went to a dealer nearest us and they were only interested in selling us what they had on the lot. When we said we were willing to wait for them to get the Special Edition #4 for us, the salesman walked away. We couldn't believe it! We went home thoroughly disgusted with the local dealer. Since we live in Mount Airy we decided to fan out our range for dealers and called Wheeler in Westminster to see what they would say. Ken Sherman answered the phone and when I told him what we were looking for, he said, "No problem, we can get that for you!" We told him we'd be up there in however long it took us to get there. He said he was looking forward to seeing us. When we told him we hadn't even gotten in one or driven one yet, he suggested we drive the KIA Soul they had on the lot, just to make sure we really loved it. We met Ken and he and the entire team treated us as if we were the most important people to ever walk in! We drove the Soul they had on the lot and LOVED driving it (Ken was busy at the time, so Todd Renfro, the Service Department Manager went with us for the drive). Ken was as good as his word and found us the Special Edition #4. When we went to pick up our Soul, on the dash was a red silk rose and a thank you note from Ken. Since we've had our Soul home only two weeks, Ken has sent us a Thank You note, and has called to check with us that we still love it, and that everything is perfect with it. We are so glad the local dealer turned us off, because we wouldn't have gone to Wheeler and found out how great customer service is still alive and well and living in Westminster. Thanks so much Ken (and everyone else at Wheeler's), for an enjoyable experience! More

I have been with Wheeler Kia since Feb 2005 and I have been totally satisfied with all the service I have received. Everyone at Wheelers makes you feel like you are family and goes out of their way to me been totally satisfied with all the service I have received. Everyone at Wheelers makes you feel like you are family and goes out of their way to meet your needs. This has been the best experience I have ever had with a dealership. Thank you Wheelers More

Ken Sherman is an outstanding salesman. He's very knowledgeable and helpful. He explained all the features of the cars that I looked at and drove. He went out of his way to have a prior customer br knowledgeable and helpful. He explained all the features of the cars that I looked at and drove. He went out of his way to have a prior customer bring his Kia car back to the showroom so I could see the actual color of the car I wanted to purchase. I would highly recommend Ken Sherman and Wheeler dealership to anyone looking to purchase a car. More

It has been a year and 2 months since James & Dan looked ALL over the East Coast (and a few other areas of the country) to find me the SOUL+ I wanted. The reason was multi-fold... 1) The SOUL model was ju ALL over the East Coast (and a few other areas of the country) to find me the SOUL+ I wanted. The reason was multi-fold... 1) The SOUL model was just coming out in March of 2009 and very few dealers actually had them - making the search even more difficult. 2) I just wouldn't budge on what I wanted - it would be my way (model, color, options) or no sale! 3) I have found that it is simply how Wheeler KIA does business!!! They really care about their customers and will do whatever they can to find the vehicle the buyer wants the way the buyer wants it. Even though it has been 14 months since I bought my SOUL+, I take it back to Wheeler KIA because their Service Deptartment is simply the TOPS!!!!! They always have a loaner for me to use and they complete whatever work is necessary in a timley manner. They also make a point of calling me as soon as the work is done to let me know when I can pick up my car and what the cost of said service is/was. It is simply the ABSOLUTE BEST automotive service department I've ever had pleasure dealing with!!!! (Yes, I do get pleasure from dealing with them - they don't talk down to me (I'm female), there has NEVER been a surprise when I go to pay the bill, and there has never been a reason for me to go back because something doesn't sound or perform properly after the car has been in for service.) More

Fantastic job on my vehicle, they cleaned my vehicle and by the time I left there it was looked brand spanking new. LOVE IT and will return for more. Wonderful at home like treatment, it was comfortable an by the time I left there it was looked brand spanking new. LOVE IT and will return for more. Wonderful at home like treatment, it was comfortable and home like feeling. Love Wheeler and I feel good having a home dealer like them. More

Excellent experience from the time we stepped on the lot. All questions were answered and when answer was not at hand, we received an answer after the question was investagated without further prompting. En All questions were answered and when answer was not at hand, we received an answer after the question was investagated without further prompting. Environment at the facility is freindly and comfortable. They made us fell very good about the purchase and provided a feeling that the vechicle and our needs would be taken care of throughout the life of car. Went out of their way to get us discounts where applicable and offered the best warranty plan in the business. All at the dealers gave us a feeling that they were apporachable and were there to answer our questions and solve our issues from the sales department to the financing to to the service group. I would higly recommend this dealer to anyone who wants a great car and a exceptional buying experience. More

This is an excellent dealer. Was not pushy, worked with what we could afford and found us the best deal for financing!! Our salesman Ken was great, made us feel right at home. My husband had already purch what we could afford and found us the best deal for financing!! Our salesman Ken was great, made us feel right at home. My husband had already purchased a vehicle from this dealer in the past so we were already part of the family!! I'm very happy with my Sedona and so are the kids!! I would recommend Wheeler Kia to everyone!! Thank you!! More

From the moment I walked in the Wheeler Kia in Westminster I knew I was at the right place. Ken greeted me with a pleasant Hi How are you today and wanted to know how he could help me. He showed m Westminster I knew I was at the right place. Ken greeted me with a pleasant Hi How are you today and wanted to know how he could help me. He showed me several cars and suv's on the lot answeared all my questions and off we went for a test drive. As we went along he explained all the features and made sure I was confortable. When we returned to the car dealer I was introduced the the owner and the sales manager they were awesome as well. I have never came accross a dealership that had such a great team of employee's. They made me feel like I was part of the Kia family from the moment I walked in. I told them what I was looking for and what I wanted to pay and within a hour or so I was leaving in my brand my Kia Soul smiling ear to ear. I was go greatful. They even took my picture next to my new car, put a rose in it and gave me a stuffed hampster which is the mascot for the Kia Soul. I saw some of the other salesmen working with other buyers and they to were very freindly and just eager to please. I will never buy another car anywhere else. They are just a great bunch of people and I am happy that I choose that dealership to walk into the day I bought my new car. Thanks alot to all the wonderful people at Wheeler Kia in westminster. More

Ken Sherman has been very friendly, helpful, and more than kind in every way. He was patient and thorough when we initially purchased the car...which I am very happy with. I was not as happy with the s than kind in every way. He was patient and thorough when we initially purchased the car...which I am very happy with. I was not as happy with the service dept., but that was very minor in regard to having an additional key made and the time that it would take. More