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Buchanan Kia

Westminster, MD

4.5
436 Reviews
Buchanan KIA is a family owned and operated dealership, and our new location here in Westminster has been proud to sell the KIA product since 1999. We invite anyone to stop in and see our truly one of a kind showroom, and the nationally ranked and acclaimed Service/Sales Departments for Customer Satisfaction!! Come see why "Buchanan Is Better"!
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119 Railroad Ave

Westminster, MD

21157

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Showing 436 reviews

November 05, 2010

I love this dealership because I dealt with the same person though out the whole new car experience. James is knowledgeable and funny. I recently went to the Right from the beginning meeting. They go ov More

by northerntwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
james carlyle
Nov 05, 2010 -

Buchanan Kia responded

Thank you so much for taking some of your valueable time to let us know how much you enjoyed your experiance here. It REALLY does mean a lot to me and the rest of the Wheeler Family here. You can be assured that what we started in the sales dept. will continue on into the service dept. Please let me know if there is anything you may need in the future, and i look forward to seeing you when you are here for service!! James M.Carlyle, Assistant Sales Manager

October 31, 2010

Ken Sherman was very informative and was willing to help me find just the right car and price that I was looking for. He didn't rush me. Everything was explained clearly and no rush. Great place to buy a ca More

by grandmom6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Sherman
Nov 01, 2010 -

Buchanan Kia responded

Thank you so much for trusting us to put you in your next vehicle, and we look forward to seeing you when you are here for your first free service! James M. Carlyle Assistant Sales Manager

October 27, 2010

This is the second vehicle I have bought from Wheelers and I am always completely satisfied with the sales process (no high pressure) to the service department. The service department is CLEAN, the staff More

by cmh7611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Oct 28, 2010 -

Buchanan Kia responded

Thank you so much for your continued loyalty and business, and you can be assured we will always "keep up the good work!"

October 09, 2010

This Sedona is the 5th Kia we've owned and purchased from Wheeler Kia. The dealership in general bends over backwards to accommodate us. The techs are very well trained, the staff is there with needed info More

by chagankhulan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill, Rick, Jamie
September 24, 2010

Drove over one hour to have my 2011 Sorento serviced and a recall issue taken care of by Wheeler Kia. Great people, great service. My wife and I will not be taking our Sorento to any other dealer as long as More

by MRCole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan,Bill,Rick,Paul and Mark
September 24, 2010

I have always received extraordinary service from the Wheeler service & parts department and my most recent visit surpassed all expectations. I noticed a problem with my car, went for a ride with Jamie More

by llrh91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill & Jamie
September 21, 2010

Both Ken and James at Wheeler were friendly and courtious. They were very easy to work with and willing to do what ever they could to make it easier on us. They gave us all the info we asked for wi More

by RayLue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Sherman, James
September 14, 2010

I'v had the Kia soul about two weeks and every thing the salesperson told me or showed me has been very helpful. When I returned the Soul yesteday the service manager knew I was coming and he had a Tech sho More

by lester04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Carlyle
September 12, 2010

My new car journey was full of adventures. Wheeler Kia went out of their way to try to get me a loaded 2011 Kia Sportage. Things looked bleak, but due to the unrelenting efforts of Kim, Dan, and James, i More

by sharon471
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Campbell, Dan L, James
August 28, 2010

When another dealer failed to return a call to set up a service appointment and also failed to respond to my email complaint about customer service, I turned to Wheeler where I had originally bought my PT More

by daveinmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service personnel
Sep 15, 2010 -

Buchanan Kia responded

Thank you for review of Wheeler Kia. I wanted to respond to you question about why Wheeler Kia discontinued our affiliation with AAA. After reviewing the positive and negetive aspects of this program, Wheeler Kia contacted AAA multipule times for a represenative of AAA to please contact us to set an appointment to discuse our concerns. They never responded to our request and after we sent our letter of termination with AAA, they never contacted Wheeler Kia to find out why. We implemented our own discount for any customer that was a AAA member, so that our customers would not be affected by this change. Thank you again for taking the time to help us do a better job for you, and all of our customers. I am availible to answer any questions or address any concerns you may have for us, and am looking forward to seeing on your next visit. Todd Renfro Service Manager, Wheeler Kia

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