Buchanan Kia
Westminster, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Drove over one hour to have my 2011 Sorento serviced and a recall issue taken care of by Wheeler Kia. Great people, great service. My wife and I will not be taking our Sorento to any other dealer as long as a recall issue taken care of by Wheeler Kia. Great people, great service. My wife and I will not be taking our Sorento to any other dealer as long as we have the car. Nice to know that there is still an auto dealer out there that goes out of their way for their customers. That is why Wheeler Kia is number one and why they are now our Kia dealer. Thanks guys. More
I have always received extraordinary service from the Wheeler service & parts department and my most recent visit surpassed all expectations. I noticed a problem with my car, went for a ride with Jamie Wheeler service & parts department and my most recent visit surpassed all expectations. I noticed a problem with my car, went for a ride with Jamie to detect problem, however; the problem didn't occur during that ride (frustrating for me). Jamie took the time, patience, and perservered to detect the problem and make necessary repairs...truly an asset to the Wheeler dealership family!!! On the other hand, Bill always explains what is absolutely necessary to maintain the car and advises what I NEED to have done. He has ALWAYS been friendly,honest, helpful and most accommodating...always makes sure I have transportation while my car is being services...always available to provide his usual outstanding service!!! Rick has also provided wonderful service to me in the past, as well. I find Wheeler to be a wonderful "family" dealership...one you can trust--one you can count on to deliver friendly, expert service...always putting the customer first. I would definitely recommend Wheeler Kia to anyone!!! Mr. Warren Wheeler should be commended for employing such devoted staff in his service department such as Bill, Rick & Jamie. Hats off!!! And...many thanks to Wheeler. Because of Wheeler's outstanding outstanding service, I am confident that my car is in A+++ shape and safe!!! More
Both Ken and James at Wheeler were friendly and courtious. They were very easy to work with and willing to do what ever they could to make it easier on us. They gave us all the info we asked for wi courtious. They were very easy to work with and willing to do what ever they could to make it easier on us. They gave us all the info we asked for without hesitation and beleive the the cars they sell.When my new car wasn't availible because it hadn't gone throuh it's PDI yet, they gave me a loaner to get around in. I would highly recommend Wheeler Kia as a place to go to shop for and buy a new car. More
I'v had the Kia soul about two weeks and every thing the salesperson told me or showed me has been very helpful. When I returned the Soul yesteday the service manager knew I was coming and he had a Tech sho salesperson told me or showed me has been very helpful. When I returned the Soul yesteday the service manager knew I was coming and he had a Tech show me how the front panel were assembled and they both answered any questions I had. Mr Wheeler the owner came out to meet and greet me and we talked at length about my experieces as an Automotives Teacher. Every employee I came into cantact with seemed very happy to be a part of this dealership. All the things I have mention makes for a great dealership and of course there was a courtasy car waiting for me when I was ready to leave. Wheeler Kia is a model of what all dealerships should be. More
My new car journey was full of adventures. Wheeler Kia went out of their way to try to get me a loaded 2011 Kia Sportage. Things looked bleak, but due to the unrelenting efforts of Kim, Dan, and James, i went out of their way to try to get me a loaded 2011 Kia Sportage. Things looked bleak, but due to the unrelenting efforts of Kim, Dan, and James, it all worked out in the end. They got my new Sportage with everything I wanted, in the interior and exterior color requested. They were easy to deal with and didn't mind my stopping in frequently to check on the status of my car. One my car arrived, Kim even helped me set up the Bluetooth phone system to work with my cell phone. In conclusion, the staff of Wheeler Kia are very friendly, knowledgeable, and efficient in doing their jobs. I highly recommend Wheeler over the big city dealers. P.S. MY NEW SPORTAGE ROCKS!!!!!!!! More
When another dealer failed to return a call to set up a service appointment and also failed to respond to my email complaint about customer service, I turned to Wheeler where I had originally bought my PT service appointment and also failed to respond to my email complaint about customer service, I turned to Wheeler where I had originally bought my PT Cruiser. The customer service is great - everything from being greeted, receiving a loaner car, phone calls with the progress and cost of repair, having the car ready when promised, to a follow-up phone call and email. It's a good service facility and I was satisfied with the repairs that were made. But why is it no longer AAA recommended? More
I have bought 3 cars from Wheeler over the years and the sales and service people have always been very knowledgeable and courteous. I have always received top notch service when I brought my car in to be s sales and service people have always been very knowledgeable and courteous. I have always received top notch service when I brought my car in to be serviced. The sales staff is not aggresive and they make you feel comfortable. The sales person that worked with me and my husband took the time to answer all our questions and was very attentive to our needs. The other thing that sets this dealer apart from the others is you get a loaner vehicle when you are having work done. I would recommend this dealer to my friends and family. More
I read on an online blog that Wheeler Kia was great to deal with, so we went there to test drive a Sorrento. We have learned to run the other direction as fast as we can from pushy sales people, so the f deal with, so we went there to test drive a Sorrento. We have learned to run the other direction as fast as we can from pushy sales people, so the friendly, relaxed manner in which we were received at Wheeler also helped to sell us on a Kia. Wheeler has service vehicles to loan to owners; that is definitely a plus, as well. More
I have been a customer of Wheeler Motrs for the past 10 years. I bought a new Kia Optima in 2003 and I still have it with 131,000 miles on it and it runs great and that is because Wheeler has a VIP program years. I bought a new Kia Optima in 2003 and I still have it with 131,000 miles on it and it runs great and that is because Wheeler has a VIP program that I joined upon purchasing my Kia. It has been serviced only by Wheeler and I can not say enough about Bill Benfer in service who has been great and very helpful and accomdating when my car is in for service. I plan to drive it until I reach 200,000 miles and then I will buy another Kia from Wheeler. More
The Wheeler KIA facility was a welcoming place. Once we pulled in Kimberly came out and greeted us and once she found out we had not been there before she took us on a tour. The service area was very clea pulled in Kimberly came out and greeted us and once she found out we had not been there before she took us on a tour. The service area was very clean and the other Wheeler KIA family members were very friendly. On the day my husband and I decided to purchase the KIA Sorento at Wheelers we were a little late getting to the dealership but both Kimberly and Dan stayed one hour after closing so we could take our KIA home that night. More