Buchanan Kia

Poor Service Department Poor customer service in service department. Bill service manager did not give car wash as they stated they would do instead told me we "owe you one Poor customer service in service department. Bill service manager did not give car wash as they stated they would do instead told me we "owe you one." Bill was not pleasant to deal with at all and seemed to look for ways not service the car that was under warranty. Will not go back More

Lennie was GREAT! This dealer is really honest and fair. I did not buy a car at the dealer because the financing ended up being too much for me, BUT they were more tha This dealer is really honest and fair. I did not buy a car at the dealer because the financing ended up being too much for me, BUT they were more than willing to work with me the best they could and gave me a great price for the vehicle. More

Don't trust Buchanan Kia Len, the general manager, lied to my wife and me and created problems for us. 1) Len shared the reason my wife and I were going to have an APR clos Len, the general manager, lied to my wife and me and created problems for us. 1) Len shared the reason my wife and I were going to have an APR close to 5% in spite of our 820 credit rating was that a "PHEV" is not a plugin hybrid. When questions that PHEV means plug-in hybrid electric, Len shifted the answer to be that it was due to high demand even though the Kia web site listed 0.9% APR financing available for the plugin hybrid. 2) Our salesperson, Trent Thomas, told Len that we canceled our deposit Monday, 3/25/19 morning and Len then sat on the cancellation and refused to return any phone calls. We are now working with our credit card company to void the transaction. I strongly recommend doing any business with a dealer that handles business this way. More

Friendly down to earth service. Heidi was super helpful in understanding my needs as well as my requirements when looking for a new car. There was no pressure to purchase a car or pr Heidi was super helpful in understanding my needs as well as my requirements when looking for a new car. There was no pressure to purchase a car or pressure to look at other options. Everyone else was super friendly and welcoming as well. I would highly recommend purchasing a car here if you want to feel welcome and as if you're already part of the family. More

Had a great experience. Kyheem was great. Answered all my questions, promptly returned every call and responded to every message. The quality of service I got was awesome. I Kyheem was great. Answered all my questions, promptly returned every call and responded to every message. The quality of service I got was awesome. If you’re I. The market for a car, call Kyheem, he gets it done. Everyone I had to deal with at Buchanan was great. Thanks again! More

Wonderful Experience with Rebecca I visited Buchanan Kia this weekend and had an awesome experience with Rebecca during my purchase and credit approval for my purchase of the Kia Soul. I visited Buchanan Kia this weekend and had an awesome experience with Rebecca during my purchase and credit approval for my purchase of the Kia Soul. More

Humbling experience Thank you Heather for making me feel comfortable and confident.You put my mind at ease and insured not to worry.Great Team work.Thank you 🙏🏾 Thank you Heather for making me feel comfortable and confident.You put my mind at ease and insured not to worry.Great Team work.Thank you 🙏🏾 More

Awesome My sales person Heather Haines was wonderful and everyone that help get the car that I wanted it was wonderful experience. Thanks all ya'll help!!!! My sales person Heather Haines was wonderful and everyone that help get the car that I wanted it was wonderful experience. Thanks all ya'll help!!!!!! More