Buchanan Kia

We went to a different Kia dealer fisrt and it was not run very professionally. It made us very uneasy. We were not eager to do business with them and started looking at other car manufacturers. I was d run very professionally. It made us very uneasy. We were not eager to do business with them and started looking at other car manufacturers. I was driving home from my parents home, and glanced up to see Buchanan Kia. I never knew it was there. From the first, when Ken came out to greet me, I knew they were very interested to make the customer happy and were polite and courteous. They earned our trust and we definitely feel they will stand 100% behind their cars. Also we were very impressed to hear from their service department before we ever needed any service. They absolutely want to make sure you are very comfortable with the new purchase. More

I went to Buchanan Kia as my third visit to a dealership in search of a Kia Optima. My first experience with a different Kia dealership was a nightmare. The second dealership was very helpful and assisted in search of a Kia Optima. My first experience with a different Kia dealership was a nightmare. The second dealership was very helpful and assisted me in narrowing down my decision however, not too close to home. By the time I went to Buchanan I had a relatively good idea of what I wanted. As soon as I walked on the lot I was greeted by Ken Sherman and couldn't have been more pleased with the service I received there after. Ken and the staff at Buchanan were more than pleasant. Leasing was an option I wanted to explore. I did some research and called them with two pages of questions the next day. They were so patient and explained everything in complete detail without making me feel burdensome. Once I finally decided exactly what I wanted they started to search for the perfect car. My color choice was hard to find and they offered me a color I was unsure about. To reassure me Ken called while I was at work and offered to drive an Optima in that color to my job so I could see what it looked like in person. I was blown away that a dealership would go that extra mile (extra 20 miles in this case) to ensure customer satisfaction. The communication Ken kept with me throughout my entire experience was top notch. I never had to worry. When my car came in I couldn't get to the dealership until five minutes before they closed. Never did they make me feel rushed or uncomfortable about being there an hour and a half after they closed. My overall experience with Ken and Buchanan Kia was exceptional. Keep up this good work and they may have a loyal customer for many years to come! More

I have been dealing with Buchanan Kia for several years and I am pleased with the work and the friendleness of the employees at Buchanan Kia,they are a great dealer to work with. and I am pleased with the work and the friendleness of the employees at Buchanan Kia,they are a great dealer to work with. More

I was not sure on the quality of Kia, but after test drive and the knowledge that Ken Sherman had of his product and interest that he showed to me as a first time customer was very satisfying. I have a drive and the knowledge that Ken Sherman had of his product and interest that he showed to me as a first time customer was very satisfying. I have always been a Dodge person owning over 10 vehicles,but the ride and quality of the Sedona was an experience for me. The other sales persons and the financing department were as helpful and informative as Mr. Sherman. There should be a rating over (5) as this dealership and its personnel would qualify. Thanks to all . More

I have my 2009 Kia Sedona serviced at Buchanan Kia. I am pleased with the quality work provided by a customer oriented team. Thank you! pleased with the quality work provided by a customer oriented team. Thank you! More

I ordered my car months ago from Buchanan Subaru and Ken checked in with me over the months it took for the car to come in and took care of everything for me when I went in to pick up my car. Great service checked in with me over the months it took for the car to come in and took care of everything for me when I went in to pick up my car. Great service. More

Salesperson wasn't pushy. Left me alone until I was ready to purchase vehicle. Salesperson did a good job explaining the vehicles functions and warantees. ready to purchase vehicle. Salesperson did a good job explaining the vehicles functions and warantees. More

My husband and I were planning on buying me a new car in August. With February advertising good deals on new vehicles I decided to do some research and see if I could get a Kia Sorento at my price point. Ke August. With February advertising good deals on new vehicles I decided to do some research and see if I could get a Kia Sorento at my price point. Ken was great to deal with and helped show me how to work everything after the purchase. Mike bent over backwards to get the car down to my price point. The entire staff is friendly and knowledgable. So kudos to a great bunch, if I had not met my price point I probably would not have bought at this time and waited til later in the summer. More

Been taking my car there even before they became Buchanan. No issues in the beginning of taking my car to service. Last 2 years every time I take my car in for routine service they try to up sale me Buchanan. No issues in the beginning of taking my car to service. Last 2 years every time I take my car in for routine service they try to up sale me on something. I recently took my car in for a 60k service. After which they completed it they called to inform me addition work needed done. Power steering needs flush, brake fluid needs flush, rear break pads worn and roters turned, cabin filter dirty needs changed, and fuel tank air filter needs changed. Iasked how much it would cost for it and they $800 and change. Bring my total up to nearly $1800 for all the work between this and 60k service. I declined the work to get a 2nd opionion. Shop showed me the tests and results. The flush on the brake and power steering did not need to be done between those two that's $300 savings. Buchanan said my rear break pads was 3/32 when it fact they were 5/32. Buchanan wanted to charge me $330 for rear break pads and turned the rotors. I ended up getting new break pads and new rotors for $250 $80 savings. I just wish I would have gotten a 2nd opinion much sooner to avoid all they up sale charged and possible work that is not even needed to be done. More

Larry Davis was very knowledgable and patient throughout our buying experience. He made sure both my wife and I each drove the vehicle we bought to be sure we both were comfortable with our choice. Larry our buying experience. He made sure both my wife and I each drove the vehicle we bought to be sure we both were comfortable with our choice. Larry was thorough in explaining our options in selecting a vehicle and in demonstrating the features our van offered. It was a very comfortable transaction. I feel that Larry was honest with us and would recommend him to anyone looking to buy a new Kia. More