Buchanan Kia

There is one word to describe my overall experience at Buchanan Kia...AWESOME! From the time my wife and I walked in looking for a Kia Optima to the time we were driving off the lot with a brand new Buchanan Kia...AWESOME! From the time my wife and I walked in looking for a Kia Optima to the time we were driving off the lot with a brand new 2013 Ebony Black Kia Optima, our experience was great. Our two main contacts were Rob Graf and Dan Langford. Rob was great in showing us our different options and patiently working with us from start to finish and Dan was great in helping us see why Buchanan Kia's prices and perks were better than other dealerships that we were also thinking about. Not only was the price the best at Buchanan Kia, their customer service was top notch compared to the other dealerships. We're so happy with our new car and when we are in the market again, we will definitely be coming back to Buchanan Kia. If you're reading this and you're looking to buy a new Kia or are about to go with another dealership...STOP!...Call Rob or Dan right now and they'll hook you up. Thanks, David & Jennifer Brown More

I have purchased over 15 cars and this was the best experience I have ever had purchasing a car. Misty Brown and Michael Wheeler were a pleasure to work with. experience I have ever had purchasing a car. Misty Brown and Michael Wheeler were a pleasure to work with. More

This is our third Kia from this dealership and we would never dream of buying from anyone else. James is a true professional while being friendly and helpful and always makes you feel like you're the most never dream of buying from anyone else. James is a true professional while being friendly and helpful and always makes you feel like you're the most important customer he has. The dealership is clean and well managed, from the service department to the ladies in the office. We feel like family when we visit, whether for scheduled maintenance or when "just looking". The new 2014 Kia Forte is fabulous and I love it. Getting about 29 MPG city driving! I really liked my 2010 Forte but with the redesign and all the bells and whistles added to the 2014 model, I'd recommend this car and this dealership to anyone. More

I received great service while purchasing a 2014 Optima and actually got a decent amount for my 15-year-old Altima trade in. All of the staff were friendly and salesman, Ken, was knowledgeable and informat and actually got a decent amount for my 15-year-old Altima trade in. All of the staff were friendly and salesman, Ken, was knowledgeable and informative about all of the car's features. More

Yesterday, my husband and I had a great experience buying a 2013 KIA Soul Plus from James Carlyle at Buchanan KIA in Westminster, MD. I had been corresponding with several KIA dealers throughout the Baltimor a 2013 KIA Soul Plus from James Carlyle at Buchanan KIA in Westminster, MD. I had been corresponding with several KIA dealers throughout the Baltimore area, but Buchanan gave me the best deal of anyone in the area. I knew I wanted a KIA Soul Plus because I had rented one in Texas a few months ago. So, negotiating was done entirely online. And, we didn't travel the 30 miles to Westminster until we got a firm offer from James. The experience was very easy and pleasant! Buchanan has a "family" atmosphere and we were introduced to everyone in all the departments, including Tom (the General Manager). Thank you, James and Tom! Kathy and Bob Ellicott City, MD More

I've been looking for 3 months and when I went Buchanan I went to tbe right place. They asked ne what I wanted and needed and gave me exactly what I asked for. I couldn't believe the deal I got. N Buchanan I went to tbe right place. They asked ne what I wanted and needed and gave me exactly what I asked for. I couldn't believe the deal I got. No hidden fees, catch 22. They were awesome, and when I need another vehicle this is where im coming. I wish that I had looked here first. I would've saved months of wasted time. Thank you Buchanan Kia.I would also like to personally thank the manager over at the used car dept. He listened to everything I had to say and understood my situation and without any hesitation made sure I got the perfect deal that was best for me. He was amazing! More

My fiance and I contacted the dealership by phone to schedule a time to come in to discuss purchasing a new KIA. From our initial phone discussion with Dan Langford, to the final signing of the purchase schedule a time to come in to discuss purchasing a new KIA. From our initial phone discussion with Dan Langford, to the final signing of the purchase agreement with Mike Wheeler ,this experience can not be described as anything but exceptional. After our intial phone discussion with Dan who outlined the overall product line and answered several questions concerning general features of our vehicle. We were contacted by Joe Duckworth on the scheduled day of the dealership visit and test drive, he asked several questions about our expectations and the desired vehicle. When we arrived at the dealership, we were warmly greeted by Joe and Alan. Joe then began to "educate" us on the many features of our propsed purchase. This was followed by a test drive during which time Joe encouraged us to "experience" the car and demonstrated many of the features, both safety, performance, and comfort found in our choice of vehicle. He answered questions honestly and openly, with out reservation. Joe demonstrated a tremendous knowledge of the product and the services provided by KIA. In a short time we were convined that KIA and Buchanan were our dealership. Joe shared about the follow-up services at Buchanan, such as the service department, etc. We then met with Alan Bass, finance manager, who outlined our options with regards to KIA Fianacial, local banks, interest rates, etc. They informed us within a day of our approved options, and allowed us to make a decision with zero presure. Not a common trait in our previous car purchase experiences. After deciding to purchase our new KIA.We met with Mike Wheeler to sign the financial documents, due to scheduling issues related to our employment, Mike met with us seperately to sign the documents. We thanked him for his consideration , his only comment was, "were here to serve you". This feeling was sensed in every interaction and transaction at Buchanan The staff of Buchanan can only be charactized as "friendly, courteous, knowledgable, and first rate". We would highly recommend this dealership to anyone looking to purchase a vehicle. The entire experience was "first rate" and an actually enjoyable. More

I have a history of replacing my vehicle every three years on average. After considerable research I settled on going with KIA. I visited 4 KIA dealers in my area. Of the four, one at first gave years on average. After considerable research I settled on going with KIA. I visited 4 KIA dealers in my area. Of the four, one at first gave me a price that seemed reasonable until I got to Buchanan which was my last visit. Since I do not enjoy participating in the "car sales" game, I usually go with the first best price. This most recent purchase was one of the most pleasant experiences I have had over the last three vehicles I have purchased. Buchanan is a relatively small dealership located in a small but friendly community some distance outside of the Baltimore Metropolitan area. It turned out to be a smart choice on my part. The price was by far the best offered and I was greatly impressed with the three individuals with whom I interacted. Joe Duckworth, Dan Langford, and Mike Wheeler. Should my experience with my new KIA prove enjoyable to me over the next three years or so, I will most likely return to Buchanan and will surely recommend them to my interested friends. I do not have experience with their service department so I cannot address that issue. Please convey my sincere appreciation to those of the Buchanan KIA Dealership in Westminster, MD. Joseph R. Butler More

Salesman was very knowledgeable, he asked the right questions to make sure he was showing me cars that would fit my needs. Matched me up with the car I bought, showed me around the dealership, introduc questions to make sure he was showing me cars that would fit my needs. Matched me up with the car I bought, showed me around the dealership, introduced me to service staff, went over all features of the car and services of the dealership. Was very helpful, the dealership was very clean and neat, and everyone was friendly. I was very happy I went there to get my car. More

We have been going to Buchanan Kia for 6 years. Yesterday we bought our second Kia, which is a 2013 Kia Soul. We have been very pleased with the service we have received from the salesmen, the service person we bought our second Kia, which is a 2013 Kia Soul. We have been very pleased with the service we have received from the salesmen, the service personnel, and everyone else that we have come in contact with. The atmosphere is friendly and honest. It's always a great experience when getting the car serviced or buying a new car. More