Buchanan Kia

If you want a dealer that will go out of their way to provide you with a car fit most for your liking. Buchanan Kia is where your car buying experience could be. provide you with a car fit most for your liking. Buchanan Kia is where your car buying experience could be. More

I was involved in an accident back in 2012 and just recently decided to start driving again. I was getting all stressed out thinking I was going to have to call around to different dealers, when my dau recently decided to start driving again. I was getting all stressed out thinking I was going to have to call around to different dealers, when my daughter told me to check into Kia. I can tell you I am so glad I did because that led me to the best person in Sales, James Carlyle. He was so honest, kind, considerate and has a very good sense of humor. Once I started talking to him I knew I wasn't going to call another dealer. James helped me to get a great deal on my new 2014 Kia Forte Ex with the great premium package. So ask for the package on the Forte Ex, you will be very satisfied with it, and also don't forget ask for James. The office was very clean and organized, and everyone in the staff that James introduced me to was very kind. My experience with Kia was great, but James made sure it went that way. He is surely the greatest. Thanks for everything. Sincerely Ethel Maddox More

I just purchased a Kia Cadenza from Buchanan Kia this is my second car I bought from Ken Sherman and Dan Langford the office mananger.I have recomended them to several of my friends who later purchased thie my second car I bought from Ken Sherman and Dan Langford the office mananger.I have recomended them to several of my friends who later purchased thier cars from Buchanan Kia they just as happy with thier treatment.I have never had a better experience when buying a new a car. More

Matt was our salesman, and even though he has only been with Buchanan for a short period of time, he was knowledgeable about the vehicles and able to answer our questions. He called us the day after our i with Buchanan for a short period of time, he was knowledgeable about the vehicles and able to answer our questions. He called us the day after our initial visit, to let us know that there was another car that we might want to see. Had he not called us back, we would still be looking They were friendly, easy to work with, kept the purchase within our budget, and agreed to take care of our requests before we took the car. We did feel that the vehicle could have been cleaned a little more thoroughly, but overall, we're very happy with our purchase. I would not hesitate to recommend Buchanan Kia to my friends. More

This past weekend I bought a Kia Forte Koup at the Buchanan Kia dealership. I came across their name on a website that listed dealership inventory and contacted Buchanan because they were the only dea Buchanan Kia dealership. I came across their name on a website that listed dealership inventory and contacted Buchanan because they were the only dealership in the entire region that had the exact car I had been looking for. I did not know at the time that they have been ranked number one in customer service for several years across all Kia dealerships. After working with James Carlyle and Michael Wheeler, I can see exactly why this dealership is held in such high regard and has consistently excellent reviews. Before calling Buchanan, I had spoken to about 15 Kia dealerships in the region. Within a few moments of chatting with James, I knew that I wanted to do business with him. He is professional, knowledgeable of Kia products and services, provides accurate information, will call you back when he says he will, does not throw in any hidden fees in his price quotes, and has a great sense of humor. James is incredibly resourceful. If he does not know the exact answer to something, he will call you back after he confirms the right answer so there are no surprises. We were able to work out a deal that took into account my budget and requirements, exceeding my expectations in both cost and customer service. At the last moment, in fact, we uncovered misinformation that I took to be true on several well-reputed car buying websites. These sites wrongly stated that Kia offered a particular feature in the tech package that I expected to have with this car. I explained my concern to James and he was able to work out an offer that I could not refuse. They agreed to install the feature at no additional cost to me because they took into account that this feature was incredibly important to me and my expectations and needs! James and Michael also walked me through every single detail of my finance options and answered all of my questions as a first time car buyer. They are patient and respectful in their responses and never made me feel like I was asking too many questions. My brother and I drove 2 hours to get to Buchanan on a doughnut because we got a flat on the way. I’d do it again in a heartbeat. I have been recommending this dealership to my colleagues, friends, and family members. I am so thrilled about my first new car and will definitely consider returning to this dealership in the future. Bottom line: go with Buchanan! And when you do, ask about the history and nontraditional décor of their dealership – quite a fascinating story! Thank you, James and Michael, for making this deal a success! More

Upon arrival at Buchanon Kia of Westminster, my husband and I were greeted by Ken Sherman. It was 25 minutes to quitting time on Saturday evening. Our intention was to test drive a 2013 Optima Hybrid, the and I were greeted by Ken Sherman. It was 25 minutes to quitting time on Saturday evening. Our intention was to test drive a 2013 Optima Hybrid, then be on our way to visit my mom. We had narrowed our decision down to Prius, Sonata and Optima hybrids. After Ken sat us down and gathered some personal information, he took a picture of my husband's (Richard) drivers license, got the keys and off we went. I wanted to see the luxury model, I think that's the LX, even though it was beyond what we wanted to spend. Before we left the lot, Ken went over all the gadgets and gizmos. His knowledge of the car was impressive. He showed us how everything worked then off we went! Hubby and I were both impressed with the smooth ride and comfortable seating. While we were driving I asked Ken to explain the leasing option. That really got my attention. Back at the showroom, Ken further explained leasing, financing options, warranties and Buchanan's service policy, which was a selling feature all on its own merit. He gave us a quick tour of the service area. Very clean and neat! Then we met with the sales manager, Tom, and had a very informative conversation with him with regards to leasing, which is a topic/option Richard and I were totally unfamiliar with. And even though we asked a thousand questions, we never felt rushed, even though by now it was almost two hours after closing time. Finally, we decided on leasing. Then we met with Mike, in financing, and he went over the paperwork, while Ken put the new license plates on the car. Before we left the showroom, we added our names to the "Happy Kia Owners" on the showroom window, banged the GONG, and Ken handed us the keys and escorted us out to our new car. We looked under the hood so Ken could point out the high voltage cables that we are NEVER to touch, and made sure we got off OK. It had been 11 years since Richard and I bought a new car, so we were really taking every opportunity to research our options and see what was out there. After driving our Prius for 11 years, we knew we wanted another hybrid. So we had been at this for a few weeks; test driving different Hybrid models, visiting probably a dozen different dealerships, sitting though many sales pitches and in general getting tired of the whole process. We were very happy we decided to "stumble" into Buchanan Kia and will recommend the dealership and Ken unequivocally. More

We found the vehicle we were interested in on the internet, called and were treated very friendly and when we showed up at the dealership our reception was the same. Vehicle was ready to test drive, internet, called and were treated very friendly and when we showed up at the dealership our reception was the same. Vehicle was ready to test drive, price was great, we are very happy. More

Hubby and I were looking for economical commuter car...slightly used. James was pleasant and very informative of his Brand as well as inventory on hand. He showed us options based on the "bare bon car...slightly used. James was pleasant and very informative of his Brand as well as inventory on hand. He showed us options based on the "bare bones" request we had made. He listened to what we said and made his choices of cars to show us. I was very impressed with his listening skills...quite rare to come across in sales. We test drove cars and made our choice. After the trip through Finance and many signatures later we left Kia Buchanan feeling satisfied. It was a Wonderful feeling! Whenever we have purchased cars in the past it was always...Did we get a Deal? Maybe a Deal? or Did we pay more? When we drove off the lot my Hubby and I were excited about the car and the great people we met at the Dealership! After two weeks we are still happy about the Purchase, James the Salesman and Our New Dealership. Wonderful experience! We highly recommend KIA BUCHANAN!. The Hoffman's Eldersburg, MD More

I JUST PURCHASED A SPORTAGE 2 DAYS AGO. KEN SHERMAN WAS MY SALESMAN AND HE GOT ME THE EXACT VEHICLE AND PRICE I WAS LOOKING FOR. I CANNOT SAY ENOUGH ON HOW GREAT THIS FACILITY AND STAFF IS HERE. I WOULD RE MY SALESMAN AND HE GOT ME THE EXACT VEHICLE AND PRICE I WAS LOOKING FOR. I CANNOT SAY ENOUGH ON HOW GREAT THIS FACILITY AND STAFF IS HERE. I WOULD RECOMMEND THIS DEALER TO ANYONE OVER AND OVER. THANK YOU KEN SHERMAN AND DAN LANGFORD YOU GUYS ARE GREAT. More

Ken was a pleasure to work with - very nice, professional, and responsive to all of my many questions/concerns.... by far the most painless car buying experience I've ever experienced!!! professional, and responsive to all of my many questions/concerns.... by far the most painless car buying experience I've ever experienced!!! More