Buchanan Kia

Matt was our salesman, and even though he has only been with Buchanan for a short period of time, he was knowledgeable about the vehicles and able to answer our questions. He called us the day after our i with Buchanan for a short period of time, he was knowledgeable about the vehicles and able to answer our questions. He called us the day after our initial visit, to let us know that there was another car that we might want to see. Had he not called us back, we would still be looking They were friendly, easy to work with, kept the purchase within our budget, and agreed to take care of our requests before we took the car. We did feel that the vehicle could have been cleaned a little more thoroughly, but overall, we're very happy with our purchase. I would not hesitate to recommend Buchanan Kia to my friends. More

Upon arrival at Buchanon Kia of Westminster, my husband and I were greeted by Ken Sherman. It was 25 minutes to quitting time on Saturday evening. Our intention was to test drive a 2013 Optima Hybrid, the and I were greeted by Ken Sherman. It was 25 minutes to quitting time on Saturday evening. Our intention was to test drive a 2013 Optima Hybrid, then be on our way to visit my mom. We had narrowed our decision down to Prius, Sonata and Optima hybrids. After Ken sat us down and gathered some personal information, he took a picture of my husband's (Richard) drivers license, got the keys and off we went. I wanted to see the luxury model, I think that's the LX, even though it was beyond what we wanted to spend. Before we left the lot, Ken went over all the gadgets and gizmos. His knowledge of the car was impressive. He showed us how everything worked then off we went! Hubby and I were both impressed with the smooth ride and comfortable seating. While we were driving I asked Ken to explain the leasing option. That really got my attention. Back at the showroom, Ken further explained leasing, financing options, warranties and Buchanan's service policy, which was a selling feature all on its own merit. He gave us a quick tour of the service area. Very clean and neat! Then we met with the sales manager, Tom, and had a very informative conversation with him with regards to leasing, which is a topic/option Richard and I were totally unfamiliar with. And even though we asked a thousand questions, we never felt rushed, even though by now it was almost two hours after closing time. Finally, we decided on leasing. Then we met with Mike, in financing, and he went over the paperwork, while Ken put the new license plates on the car. Before we left the showroom, we added our names to the "Happy Kia Owners" on the showroom window, banged the GONG, and Ken handed us the keys and escorted us out to our new car. We looked under the hood so Ken could point out the high voltage cables that we are NEVER to touch, and made sure we got off OK. It had been 11 years since Richard and I bought a new car, so we were really taking every opportunity to research our options and see what was out there. After driving our Prius for 11 years, we knew we wanted another hybrid. So we had been at this for a few weeks; test driving different Hybrid models, visiting probably a dozen different dealerships, sitting though many sales pitches and in general getting tired of the whole process. We were very happy we decided to "stumble" into Buchanan Kia and will recommend the dealership and Ken unequivocally. More

We found the vehicle we were interested in on the internet, called and were treated very friendly and when we showed up at the dealership our reception was the same. Vehicle was ready to test drive, internet, called and were treated very friendly and when we showed up at the dealership our reception was the same. Vehicle was ready to test drive, price was great, we are very happy. More

Hubby and I were looking for economical commuter car...slightly used. James was pleasant and very informative of his Brand as well as inventory on hand. He showed us options based on the "bare bon car...slightly used. James was pleasant and very informative of his Brand as well as inventory on hand. He showed us options based on the "bare bones" request we had made. He listened to what we said and made his choices of cars to show us. I was very impressed with his listening skills...quite rare to come across in sales. We test drove cars and made our choice. After the trip through Finance and many signatures later we left Kia Buchanan feeling satisfied. It was a Wonderful feeling! Whenever we have purchased cars in the past it was always...Did we get a Deal? Maybe a Deal? or Did we pay more? When we drove off the lot my Hubby and I were excited about the car and the great people we met at the Dealership! After two weeks we are still happy about the Purchase, James the Salesman and Our New Dealership. Wonderful experience! We highly recommend KIA BUCHANAN!. The Hoffman's Eldersburg, MD More

I JUST PURCHASED A SPORTAGE 2 DAYS AGO. KEN SHERMAN WAS MY SALESMAN AND HE GOT ME THE EXACT VEHICLE AND PRICE I WAS LOOKING FOR. I CANNOT SAY ENOUGH ON HOW GREAT THIS FACILITY AND STAFF IS HERE. I WOULD RE MY SALESMAN AND HE GOT ME THE EXACT VEHICLE AND PRICE I WAS LOOKING FOR. I CANNOT SAY ENOUGH ON HOW GREAT THIS FACILITY AND STAFF IS HERE. I WOULD RECOMMEND THIS DEALER TO ANYONE OVER AND OVER. THANK YOU KEN SHERMAN AND DAN LANGFORD YOU GUYS ARE GREAT. More

Ken was a pleasure to work with - very nice, professional, and responsive to all of my many questions/concerns.... by far the most painless car buying experience I've ever experienced!!! professional, and responsive to all of my many questions/concerns.... by far the most painless car buying experience I've ever experienced!!! More

There is one word to describe my overall experience at Buchanan Kia...AWESOME! From the time my wife and I walked in looking for a Kia Optima to the time we were driving off the lot with a brand new Buchanan Kia...AWESOME! From the time my wife and I walked in looking for a Kia Optima to the time we were driving off the lot with a brand new 2013 Ebony Black Kia Optima, our experience was great. Our two main contacts were Rob Graf and Dan Langford. Rob was great in showing us our different options and patiently working with us from start to finish and Dan was great in helping us see why Buchanan Kia's prices and perks were better than other dealerships that we were also thinking about. Not only was the price the best at Buchanan Kia, their customer service was top notch compared to the other dealerships. We're so happy with our new car and when we are in the market again, we will definitely be coming back to Buchanan Kia. If you're reading this and you're looking to buy a new Kia or are about to go with another dealership...STOP!...Call Rob or Dan right now and they'll hook you up. Thanks, David & Jennifer Brown More

I have purchased over 15 cars and this was the best experience I have ever had purchasing a car. Misty Brown and Michael Wheeler were a pleasure to work with. experience I have ever had purchasing a car. Misty Brown and Michael Wheeler were a pleasure to work with. More

This is our third Kia from this dealership and we would never dream of buying from anyone else. James is a true professional while being friendly and helpful and always makes you feel like you're the most never dream of buying from anyone else. James is a true professional while being friendly and helpful and always makes you feel like you're the most important customer he has. The dealership is clean and well managed, from the service department to the ladies in the office. We feel like family when we visit, whether for scheduled maintenance or when "just looking". The new 2014 Kia Forte is fabulous and I love it. Getting about 29 MPG city driving! I really liked my 2010 Forte but with the redesign and all the bells and whistles added to the 2014 model, I'd recommend this car and this dealership to anyone. More

I received great service while purchasing a 2014 Optima and actually got a decent amount for my 15-year-old Altima trade in. All of the staff were friendly and salesman, Ken, was knowledgeable and informat and actually got a decent amount for my 15-year-old Altima trade in. All of the staff were friendly and salesman, Ken, was knowledgeable and informative about all of the car's features. More