Buchanan Kia

I went to Buchanan to purchase a used vehicle and trade in my vehicle for a car with cheaper payments, and lower car insurance. Rick was great with helping me find what I needed, and when issues arose with in my vehicle for a car with cheaper payments, and lower car insurance. Rick was great with helping me find what I needed, and when issues arose with my purchase, he was more than willing to help me out. More

I went to Buchanan Kia to look for an affordable, reliable car and that is EXACTLY what I got! Larry greeted me in the parking lot with a smile and a handshake and set the tone for a very positive e reliable car and that is EXACTLY what I got! Larry greeted me in the parking lot with a smile and a handshake and set the tone for a very positive experience. He listened to what I wanted and what my needs were and immediately began working on what vehicle would work best for me. But most importantly, he treated me with respect and kindness. The experience I had buying my new (used) car from Buchanan has been the best car buying experience I have had yet. The whole staff is warm, friendly, and genuinely seem to like what they do! I will go back to Buchanan when it's time to look for another car! More

Ken Sherman was a fantastic salesperson, willing to work with me all the way from VA. He was very professional. He answered all my questions in a timely manner and was willing to help any way he could. I wo with me all the way from VA. He was very professional. He answered all my questions in a timely manner and was willing to help any way he could. I would recommend Ken to anyone. Thank You for making my first car-buying experience an experience I'll never forget. More

Joe was outstanding in helping us find the car we wanted. Mike in finance was also great, no pressure at any time to buy anything. We will recommend Buchanan Kia to anybody that asks. Thanks for the great ca Mike in finance was also great, no pressure at any time to buy anything. We will recommend Buchanan Kia to anybody that asks. Thanks for the great car buying experience! More

DO NOT go here for service!! Brand New Car needed tires DO NOT go here for service!! Brand New Car needed tires rotated. We broke our key lock for the locking hubs (bad quality comes with the car and the DO NOT go here for service!! Brand New Car needed tires rotated. We broke our key lock for the locking hubs (bad quality comes with the car and they break all the time). My husband purchased one from here. I have a regular mechanic that does all my work so he was going to rotate my tires. He went to use the new key lock... Wrong one. He said he could get it off but would prefer to have the right key as not to damage my rims. Called dealer, they had it so went up there to get it. Got there, and NO they don't have correct one. My husband told them they needed to rotate tires now at the dealer because of all the run around and we were leaving on a trip early the next morning. After almost two hours, they now tell me they can't rotate the tires, that they broke 3 pcs of equipment, and only got 1 tire off. They made sure to tell me that if I got a flat tire on my trip I'd be screwed. At this point I don't even want them to touch my car anyway. I go back to my mechanic and he beats off all 4 tires in less than 20 minutes, without messing up my rims !!! These guys don't know what they are doing. On a nicer note, they tried to make me comfortable while I was there. More

I was impressed with my whole experience with Buchanan Kia from the time I walked in the door until I drove off the lot with my new purchase. I can honestly say that I have not been treated this well with Kia from the time I walked in the door until I drove off the lot with my new purchase. I can honestly say that I have not been treated this well with any previous car sales or at any other dealership that I have been involved in before and I have made no less than 15 vehicle purchases in my lifetime. Each process with the sale was explained by Ms. Brown in detail to make sure that I was well aware of how the transaction was progressing and she and her Managers, Mr. Langford and Mr. Caminiti were very open about how they got to the price that they were giving me. This made me feel confident that I was getting the best deal that they could give me, something that does not happen very often when buying a car and believe me, I got a great deal! This confidence continued as I spoke with the Financial Services Manager, Mr. Wheeler. He too, was very helpful in explaining various options that can go along with the sale and it was a pleasure working with him. After the sale was completed I was shown around the store and the Service area to ensure that I would not have any problems locating any part of the business that I may want to use. It was further explained to me the "special" services Buchanan Kia offers for when I bring my vehicle in for service at their award winning Service Department. One of the things that I really appreciated before I took my new car home was the "walk around". Ms. Brown took the time to show my wife and I all the Bells and Whistles that come with my Sorento, many of which would probably have taken me quite a while to find and use and she made sure she had answered all our questions before we left. This has NEVER happened with any other dealership that I have dealt with. Since that time we have brought the Sorento back to the dealership for scheduled service. The Service Department was very polite and helpful and made sure that my wife made it to work on time by giving her a ride there while the car was being worked on. They also set up and "meet and greet" for all the new customers and explained many more of the aspects of the Buchanan Kia family. Since buying my Sorento I have recommended Buchanan Kia many times to friends and family, several of whom have made purchases there. I will continue to urge people to come to Buchanan because I believe they are the best of the best in the car sales business. Thank you for this opportunity to give my opinion. More

Misty was great. Because of other obligations I did most of my deal over the phone, she took care of just about everything for me. Just filled out some paperwork when I was got their and was good to go. L of my deal over the phone, she took care of just about everything for me. Just filled out some paperwork when I was got their and was good to go. Loved the deal I got and recommended them highly. More

My wife and I had a very pleasant and enjoyable time dealing with Wendy. She knows everything about the Kia Sorento we bought .great salesperson would recommend her to anyone good job Wendy. Thank You dealing with Wendy. She knows everything about the Kia Sorento we bought .great salesperson would recommend her to anyone good job Wendy. Thank You Barry & Karen Shaw More

We came to Buchanan Kia b/c we were interested in either a Kia Sportage or a Sorento. (We selected the Sorento b/c we needed the extra space for my handicap scooter.) We were greeted by Mr. Ken Sherman. a Kia Sportage or a Sorento. (We selected the Sorento b/c we needed the extra space for my handicap scooter.) We were greeted by Mr. Ken Sherman. He was very friendly, genuine, and knowledgeable. He showed us various models in the showroom and let us drive a Sorento on a lengthy road test. Back at the dealership, there was a good selection of Sorentos on the lot and we selected one that we liked. Back inside, Mr Sherman patiently walked us through the paperwork process. He went over every detail and made sure we understood it. He turned us over to Mr. Wheeler. He also was very friendly and professional. He walked us through the final process and explained each step. We never felt rushed. Finally, we went back to Mr Sherman who took us out to our vehicle. He sat us in it and showed us how to use each of the vehicles many features. We left feeling that we were treated very fairly and very courteously. More

Good experince when purchasing car, However after the sale the customer service aspect was very poor. We were out of state buyers and had issues with the title. Part of the problem was that my wife had n sale the customer service aspect was very poor. We were out of state buyers and had issues with the title. Part of the problem was that my wife had not changed her name on her drivers license yet since we were just married, however when we aked the sales associate to see if this would be an issue he said it would not, since he just wanted the sale. The back office employees were very unfriendly and made it seem like we were unwilling to work with them on the issue, however my wife had to contact Penndot to get her license changed and as some of you may know PennDot is very slow and it took a week or so. Once we hade the corercted license they were still very rude about the whole situation. Then two months into owning a new car we are having paint problems. They were somewhat accomodating however Kia was not. They said that our paint issue was not a warranty issue and said that Bird Poop was eating through our paint. However we now have well over 30 spots on our car where you can see the primar all over the car. We live 3 hours away from the dealership and have a small child when we showed up to drop off the car to be fixed they gave us a service loan that looks and sounded like it went through a demolition derby "Slight exageration" but to say the least it had scraps all over it and was missing paint on the rear bumper, also the interior while recently cleaned had cigarette burns all over the seats and the car smelled like a musty cigarette. I am not a difficult person to get along with but when you take them a brand new car to be fixed they gave me a $3M loaner that may or not make it to my house. Most quality dealership would lend out a newer vehicle as a service loaner. I beleive this shows a lot about the poor quality of the dealership. To me you only truley see a businesses customer service when there is an issue not when everything goes smoothly and this dealrship was friendly up front but once the sale was made it went down hill fast. More