Buchanan Kia

A few months ago my friends bought a Kia Sorento at this dealership. They expressed how much they enjoyed the experience. After spending 2 weeks looking for the right vehicle I thought about what my friends dealership. They expressed how much they enjoyed the experience. After spending 2 weeks looking for the right vehicle I thought about what my friends said and decided to stop into this Kia dealership to test drive a Sorento. I had not considered this model at all. I was looking for a smaller SUV. I must have driven 6 different models at 12 different dealerships. From the moment I spoke to Ken and drove the Sorento I knew I found the right vehicle. Ken was very helpful and trust was a huge factor in my final decision due to my experience at other model dealerships. It was a great experience and I will recommend others as well!! More

Tyler was a great salesman. He was very friendly and honest. He was interrupted by some other salespeople, attempting to take over the deal, but I found that Tyler was more helpful than the others. He honest. He was interrupted by some other salespeople, attempting to take over the deal, but I found that Tyler was more helpful than the others. He was having some issues, but they were not his fault, it was the fault of a slow computer. His honesty and integrity were impressive. I found it rather disappointing that at first I could not get a listing price for the used cars, they wanted to know my price range which I found frustrating. I requested the price of 4 specific used cars on the lot, but only got ball park figures for 2 of them. Finally I settled on the only one I was interested in. The test drive and haggling was fairly painless. The long wait came while waiting for paper work and final settlement. It would have been nice to be offered a drink or snack since we were there for over 4 hours, but we did help ourselves to the coffee pot. The showroom itself needs a major update and more heat, but the restrooms were very nice. Overall it was a great experience with Tyler Carroll and a good experience with the rest of the staff. Do your homework before you go, as it helps in the long run. I did not expect to purchase the vehicle I did, I did my homework on other vehicles, but am very pleased so far with my purchase. I was hoping to get mud guards put on as a bonus from the dealership, but they could not but offered them at cost (which I still found to be very expensive). At any rate, I would certainly visit again and recommend to others. More

First time buying a car by myself and the Buchanan team made it so easy! Salesman Rick was knowledgeable and friendly. Finance guy Mike was professional and efficient. Manager Dan put together just the made it so easy! Salesman Rick was knowledgeable and friendly. Finance guy Mike was professional and efficient. Manager Dan put together just the deal I wanted. A great experience! More

I would highly recommend this dealership to friends and family and utilize them again in the future. My entire process was painless. I was greeted by Mark Erbling who introduced me to Mike Royer. They were family and utilize them again in the future. My entire process was painless. I was greeted by Mark Erbling who introduced me to Mike Royer. They were both extremely friendly, professional, respectful and knowledgeable. I had shopped all day and this was the most professional atmosphere I had seen all day. The staff was great, the price was right and the car was the cleanest of any I had seen all day. The buying process was probably the fastest I had ever experienced. I have spent all day in dealerships in the past and the entire process took about an hours and a half. That included looking at the vehicle, test driving, negotiating a fair price, financing and final paperwork. My wife and I were Impressed. More

I went to Bchanan in October to trade in my vehicle to lower my payments and insurance. I brought in a 2010 Mazda. At first my experience was good, everyone was friendly and it seemed to be a good choice. lower my payments and insurance. I brought in a 2010 Mazda. At first my experience was good, everyone was friendly and it seemed to be a good choice. I ended up deciding on a vehicle and got the okay from the bank. This is where my experience started to go south. I had to wait for hours on my paperwork to be finished, which I can understand, except for the fact that I could see the employees who were supposed to be doing said paperwork were goofing off. When I finally went in to do my paperwork, the manager was too busy texting to look up from his phone to greet me. These are all things I can over look chalking it up to a bad day or other reasons, but it gets worse. I finally got everything finished and I realize I wasn't told who I was being financed through or offered any extended warranty. Those are partially my mistakes for not asking, however I should have been told as well. The next day I am called back to sign some papers that were missed the day before, even though I had sat for hours while the papers were prepared. I thought I'd be done at last and could enjoy my car and move on with my life. On the 6th day of ownership I went to start up my car and it stalled and the check engine light came on. I thought "Oh great, this is a great sign". I called up the dealer and got an appointment for service. After thinking on it, I realized I would feel better in a different vehicle. I contacted my salesman and he insisted that I try to stay in this car, that everything would be fixed. This is where I should have put my foot down and said no. But being the trusting individual that I am I said okay. They "fixed" the problems, the service team was very friendly and helpful, and I went on my way. So now I was thinking I was really done and I'd be actually finished with the issues. Wrong again. Within a month to a month and a half my car started stalling again immediately after startup. I took it to get an oil change at Merchants Tire and was told my belt was cracking and one of the ball joints in the suspension had play and I should take it back to the dealer. We went on a mini-vacation and during the car stalled 3 times on starting; this was on top of the 3-4 times it had already stalled. I drive my car everyday so it was not sitting for long periods. I contacted my salesman again and was told to bring it in, that they would fix the problem and try to get me in a new vehicle. I start to feel better thinking everything would be taken care of. When I arrived everyone was super friendly and reassuring, we go over some options and they started calling the banks. I was told that my car is now worth $2K+ less than what I paid for it, due to the extra mileage which I got since I was told to try and stay in the car, and had to drive to work every day. This is when I start to feel like I've been ripped off. The banks come back with numbers too big for me to work with now that I don't have another down payment (It was put into my current vehicle at purchase) and my credit score is down due to credit cards with the initial down payment and credit inquiries. So now I know I'm stuck in this vehicle. I decided to take it over to service being that I was still in my 3 month warranty period. Service was once again wonderful and very helpful; I took a loaner vehicle and left my car there. Monday I receive a call from service to let me know what the issues were, it needs new spark plugs, a new ball joint for suspension, and a new belt. I told the gentleman that I was still under warranty, which is where I was then informed that none of these issues are covered under the warranty. I was never properly explained the warranty that was given, and I was never offered any extended warranties, therefore I could not afford the $1K+ quote that I was given, especially right before Christmas. I called up my salesman and was told he would talk to them and he would call me right back, which he never did. At this point I was crying because I bought a car thinking it may have a few small issues but nothing like this where it very well may not run for much longer, and I'm now stuck even though I had brought it back within the first week wanting out of the vehicle. I never should have traded in my Mazda as all this hassle is not worth the little bit I’m saving. I went to pick up the car and was asked to pay a fee for having the car looked at, which again I don't have, and wasn't told about or I wouldn't have brought it in. The service manager was very accommodating and helped take the charge off. These reasons are why I will NEVER return to this dealership, and I will never recommend anyone else does either. My car did not get these issues in the 2.5 months that I've had it. In all the vehicles I've ever owned I have never had issues like these. When you pay as much for a vehicle as I have, you expect it to run well for at least a few years. I've been told that Kia is going to review my situation and try to see about fixing the problems. I really hope to be able to change my outlook on this situation once they have reviewed. More

Never judge a book by it's cover. This dealer is a very humble place to be when making a big decision. I have purchased many vehicles in my life and have always done my homework before speaking to any very humble place to be when making a big decision. I have purchased many vehicles in my life and have always done my homework before speaking to any "CAR SALESMAN or in this case SALESWOMAN". Hope you get that. After researching, online I came across Buchanankia.com for the specific year, make and model I was interested in purchasing. I found they're website to be very clean and direct with no contact us for price comments. I was initially greated by Wendy. At first I thought she looked too young. But after soliciting information on the vehicle I was interested in, she was able to give me the complete information on the vehicle including the history of repairs and previous ownership. We also discussed information on the Kia brand. I was definately impressed by her knowledge. I was given a tour of the dealer and was welcomed by all. I was also very impressed with the service department. Extremely organized and clean. I will definately recommend this humble dealership to all my friends and relatives. More

My Husband and I came in on Black Friday and worked with Matt and Shawn on a deal for a Kia Sorrento. It was a pleasure working with them both. Matt knew every detail about the cars we were looking at whic Matt and Shawn on a deal for a Kia Sorrento. It was a pleasure working with them both. Matt knew every detail about the cars we were looking at which helped us pick the right car for our family. They were both very personable and friendly without being all "used car salesmen" like which was appreciated. I definitely recommend this dealership and Matt as your Sales Rep. More

Rick was genuine and friendly throughout the entire process. He seemed very knowledgeable and was able to answer any question we had to ask. I would definitely rate our experience with a 5/5. process. He seemed very knowledgeable and was able to answer any question we had to ask. I would definitely rate our experience with a 5/5. More

Due to the current economy, my credit is terrible. Rick spent the entire day working with me to find the right car and financing. He was very professional and courteous throughout the process. I highly rec spent the entire day working with me to find the right car and financing. He was very professional and courteous throughout the process. I highly recommend this dealership and specifically Rick as the salesman. Thanks Rick for a positive experience. Dave Brown Baltimore, MD More

Mike was very good and put in extra effort to find a selection of vehicles in my price range with items I needed. Working on the price and negotiations was easy and Mike was just great to work with thr selection of vehicles in my price range with items I needed. Working on the price and negotiations was easy and Mike was just great to work with throughout the transaction. No pressure, worked with me every step of the way. Great job overall. More