Buchanan Kia

We unexpectedly lost our car to a car fire so we have the misfortune of shopping into todays supply chain shortage. Its pretty competitive for current inventory and we finally found Buchanan Kia as one of t misfortune of shopping into todays supply chain shortage. Its pretty competitive for current inventory and we finally found Buchanan Kia as one of the few Kia dealers that wasn't putting several thousands of dollars of a "market adjustment" on top of the MSRP. When we called in mid-october the sales person, Tiffany Haines, and the sales manager Tommy Perry, told us there was a car matching our needs that was in transit and expected to deliver the next day. They said they couldn't take deposits or make holds on any vehicles but that we could make the drive over in the morning to complete the purchase when they reopened for business. Tiffany informed me that there would be a required additional fee of $1795 that included a car coating for paint protection and some special wheel inflation. We werent thrived about paying for extras we didn't need, but we felt a little more assured since we were receiving some type of service in exchange for the additional required costs vs paying needless marked up prices like some other dealers. We called first thing before our two hour drive up to confirm our appointment and were told to our surprise, the car was "no longer available". Apparently this dealership did indeed let people make deposits or take holds somehow because the car was marked as sold before they opened for business and it had even arrived to the lot. We were frustrated but told that a similar vehicle was expected to arrive in early November. We didn't want to lose another car from under us so we called Tiffany daily to confirm its arrival timeline. We asked again if we could put a deposit down to secure it but were told no. On 10/28 we saw the car we were promised on the dealers site (finally with a VIN) marked as "in transit" so we called Tiffany to see if we could just buy the car sight unseen and pick it up when it came in to avoid having the car sold from underneath us again. When preparing the papework Tiffany said the mandatory paint protection package was now $2795 and that they have "reached their sales goal this month and already got their bonuses so they didn't want to sell it until November 1st so they could get more commissions next month". It was a crass request however we were fine with waiting a few days. The fee for the required paint package had now changed a significant amount to 2795 though, so we did ask if they could honor the original fee of 1795 since we had lost out on the first car they promised us through no fault of our own. We were told by the manager that they'll sell it to someone else with the new markup cost if we don't buy it and they didn't need our business. We are upset that this dealership doesnt keep its promises, is taking advantage of desperate consumers in a bad situation, and is arbitraily changing the price because they know they have a sale. There are other car dealers out there that are more worthy of your business. More

Kenny sold me a 2015 Honda accord for my daughter who just turn 16 years old and I had a 90 day 3 thousand miles which every came first warranty well it turn out I need a starter and a knock Sensor well just turn 16 years old and I had a 90 day 3 thousand miles which every came first warranty well it turn out I need a starter and a knock Sensor well I took back to dealer ship and they fix it gave me both new parts thank you kenny craig and Bill well job done More

I didn’t end up purchasing a car but that wasn’t due to anything the dealer did. They gave me an excellent deal for my trade and treated me with respect. For this alone I thought it was appropriate to wr anything the dealer did. They gave me an excellent deal for my trade and treated me with respect. For this alone I thought it was appropriate to write them a review. If interested in a Kia, go see Chris Gencel. More

Terrible customer service. Service department manager Jim Sands is disrespectful condescending and arrogant. DO NOT BUY FROM THESE PEOPLE! Would give zero stars if possible! Sands is disrespectful condescending and arrogant. DO NOT BUY FROM THESE PEOPLE! Would give zero stars if possible! More