Buchanan Automotive Inc - Service Center

Service on 2 cars I brought in my 2016 GMC Terrain Denali for service And to check out Low voltage. Had to put in a new battery no problem. I told them that one of I brought in my 2016 GMC Terrain Denali for service And to check out Low voltage. Had to put in a new battery no problem. I told them that one of the reasons I stopped getting my service there was I never got the check point sheet back Indicating my tire depth brake wear and other thing I was assured that I would get my sheet I never did and that was even after having 2 vehicles service What's the point of having a service done to a vehicle if they don't give you the 16 point or whatever number of point inspection sheet showing your tire wear your brake wear and any other deficiencies so you don't know what was done I was told the had a computer problem on the 1st vehicle in the morning well have what happened to the 2nd vehicle that I brought in at 2:30 in the afternoon I guess they still had a computer prom I called and left a message General manager to call me he never did no one ever followed up after I called and left a message I don't think I'll be coming back here anymore and I bought 3 vehicles there over the last 5 years More

Excellent customer service! Very pleased with the service portion of this dealership! Jennifer exemplifies the best in customer service!kept me informed and had the Very pleased with the service portion of this dealership! Jennifer exemplifies the best in customer service!kept me informed and had the car ready in a very timely manner! More

Great GM Service There are roughly 10 Chevrolet dealerships within a 50 radius of where I live. I have bought Chevrolet cars and trucks from most of them and had servi There are roughly 10 Chevrolet dealerships within a 50 radius of where I live. I have bought Chevrolet cars and trucks from most of them and had service work performed by some. In my experience none of them come close to the great service given by Buchanon Automotive in Waynesboro, PA. I booked my appointment after their hours for next morning Service. My appointment was for 8:00am. I got there a little before 8 and pulled up to a bay door which opened almost immediately. The service writer wrote up the work order for my 2016 Z71 Colorado and showed me to the lounge where another employee was making coffee. I got an oil change, tire rotation and multiple point inspection which only took roughly a 1/2 hour. They explained everything about the inspection, with no problems found. Then, since I used my GM card to pay for the service, they gave me some forms.to complete and send in for a $40 rebate from GM. Nice, friendly folks that know how to treat a customer More

Good reliable service My experiences have been very good. I find the service department to be reliable, trustworthy and they do the job right the first time. Also most of m My experiences have been very good. I find the service department to be reliable, trustworthy and they do the job right the first time. Also most of my jobs are rush type emergencies and the always deliver ASAP. I give then "Thumbs UP" More

Wheel locks secure Purchased a set of wheel locks from dealer. They were placed on vehicle before I got seated and comfortable. These were done without an appointment,aw Purchased a set of wheel locks from dealer. They were placed on vehicle before I got seated and comfortable. These were done without an appointment,awesome. More

Buchanan Automotive has a skilled and courteous staff I've made multiple trips with several vehicles to Buchanan Automotive. Jerry Edmundson, in the Service Department, is always efficient, courteous and I've made multiple trips with several vehicles to Buchanan Automotive. Jerry Edmundson, in the Service Department, is always efficient, courteous and makes recommendations, which I especially appreciate. The other day, I had a car towed to the dealership and Jerry was extraordinarily helpful in arranging receipt and timely repair of the car. Barry Loudon, Technician, is skilled and has serviced, diagnosed and repaired my cars flawlessly; I have complete confidence in him. More

Disappointed I never received the 100.00 referral I was promised for bringing my husband down in July of 2017 James Glover. Then just three weeks ago brought my o I never received the 100.00 referral I was promised for bringing my husband down in July of 2017 James Glover. Then just three weeks ago brought my oldest son down and he bought a car and again I was promised I would again receive 100.00 but never did..Sandra Glover 210 Copenhaffer road. York.Pa.17404. More

Just needed some help My front tire had a slow leak and it was down to 23 psi so I stopped at Buchanan and ask for the tire to be looked at and hopefully fixed or replaced. My front tire had a slow leak and it was down to 23 psi so I stopped at Buchanan and ask for the tire to be looked at and hopefully fixed or replaced. They managed to work me in and my tire was fixed and they inspected my truck. More

Oil change, inspection, tie rods and wheel alignment Everything done professionally and on time. No hidden charges. Even did a full inspection of cars belts and hoses for safety. Thanks to everyone. Was Everything done professionally and on time. No hidden charges. Even did a full inspection of cars belts and hoses for safety. Thanks to everyone. Was so impressed I bought a new car. More

Very professional Had a piece of exterior door trim replaced under warranty. Service department communicated very well and job completed as promised. Very satisfied wit Had a piece of exterior door trim replaced under warranty. Service department communicated very well and job completed as promised. Very satisfied with this experience. More