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12 Reviews of Buchanan Auto Park - Service Center
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December 12, 2024
I bought a used pick up truck on Nov 14, 2023 and purchased an extended 3 year/36,000 mile warranty with the understanding that if ANYTHING happened to the engine, the warranty would cover it. On Oc purchased an extended 3 year/36,000 mile warranty with the understanding that if ANYTHING happened to the engine, the warranty would cover it. On Oct. 25th, 2024 a major issued occured while driving over 1000 miles away in the state of Florida. The auto repair shop contacted the warranty carrier and was told that the issue with the truck wasn't covered under the warranty. The EGR valve and coolant kit had gone bad and the price to fix it was about $3000. After leaving phone messages with Buchanan without a return call, I flew to Pa. I spent close to 3 hours at the dealership that day and left without receiving any help at all and the understanding that the repair would have to be paid for by me. Then I spent many hours over many days speaking/emailing Nissan corporate as there was a recall with the EGR system with Nissan Titans 2017 which is what my truck is. I found out that only certain VINs were included in this recall and mine wasn't one of them. I still don't understand how Nissan can only back a few and not all trucks experiencing that problem. Before flying back to Florida, I stopped by to speak with the person that sold me the truck and the warranty along with the manager that I had spoken with previously. Both were unavailable at the time. A man walked up to me and asked if he could help me. I explained that the people I wanted to speak with were busy and he said he would be happy to try to help me. I told him it was probably best if we spoke in an office so we went into an empty office. I then explained the whole situation and how I felt about it. I did not yell or curse though I felt I had every right to. He asked me if I could wait a few minutes while he looked into the situation. Within 20 minutes he was back. He told me he needed to look further into the situation and asked when I was leaving for Florida. He told me he would contact me before I left and he did just that. Chuck, whoever you are there and whatever your position there, you made a difference in my life. You and Seth both!! Buchanan stepped up to the plate and did the right thing. They paid the repair bill themselves and were working with the warranty company to get reimbursed their expense. I cried that day in front of Chuck. I cried when Seth called me and gave me the final news. And I still get choked up when I think about them and the difference they made for me. I don't know why there was such a difference between my 2 visits-the first visit being so negative with me getting stuck with a $3000 bill and my second visit being so positive and the company stepping up to the plate and doing the right thing. The Nissan dealership service center in Florida even commented on how Buchanan went above and beyond with my situation. I would hope that all Buchanan employees learn from this situation-it would ensure repeat customers for life in my opinion. More
by Jodi
Employees Worked With
Chuck and Seth
November 07, 2024
Overall satisfied. Have had minor things (such as the undercarriage cover wasn’t put back on once, and I have a random engine plug cover in my car?) but other that that Have had minor things (such as the undercarriage cover wasn’t put back on once, and I have a random engine plug cover in my car?) but other that that I haven’t really had any issues. They are great to work with, kind, responsive and quick! More
by R.biggs17
Employees Worked With
Service
June 07, 2024
Just had both my vehicles serviced this week June 3d. As usual the service department were awesome. They were helpful and answered all my questions. Always professional and timely. Thank you. As usual the service department were awesome. They were helpful and answered all my questions. Always professional and timely. Thank you. More
by JB82395
Employees Worked With
NICOLE SCOTT, LOUIS FINK
December 04, 2023
The service department did an excellent job in repairing the driver's side power window. They were ready at the appointment time, drove me home until they could get parts and perform the repair, and picked the driver's side power window. They were ready at the appointment time, drove me home until they could get parts and perform the repair, and picked me up at home when the repairs were completed. Everyone was very pleasant, and the work was done right the first time. More
by carl
Employees Worked With
Cheyenne in service,
September 10, 2022
Excellent service department. Service Advisor Manager Kevin Moran and Service Technician Jesse Libert both are excellent assets to the dealership. Service Advisor Manager Kevin Moran and Service Technician Jesse Libert both are excellent assets to the dealership. More
by MackTrucked
Employees Worked With
Kevin Moran and Jesse Libert
July 04, 2019
Collision Manager at the collision will scam you if you are a woman. I had my van in to have the sliding door replaced. Even got the door for a junk yard to goo Manager at the collision will scam you if you are a woman. I had my van in to have the sliding door replaced. Even got the door for a junk yard to good shape. They wanted me to buy 5,000 new door. I told him no I will take my money else where. They refused to put the sliding door back on and let it in pieces. I took it to Top Gun in Frederick they fixed it for 2,000. I saved thousands. xxxx this company!! More
by Gothic chick
February 16, 2019
Bad experience Drove over an hour to see a truck, they confirmed my appointment that morning got there and I was told that they sold it yesterday. Didn’t apologize o Drove over an hour to see a truck, they confirmed my appointment that morning got there and I was told that they sold it yesterday. Didn’t apologize or offer to pay my gas I drove all that way because they screw up More
by Kcobb1984
Employees Worked With
Ira Moody, Andy Brewer
December 15, 2018
Buying experience was positive, service experience POOR Purchased a 2014 Ford F150 on Friday, November 23. Woke up the next morning (less than 24 hours), it was raining and discovered a leak in the rear dr Purchased a 2014 Ford F150 on Friday, November 23. Woke up the next morning (less than 24 hours), it was raining and discovered a leak in the rear driver side of the cab. Contacted the sales person who I communicated through and was told "we will take care of it." Took the truck to the dealership, they said they resealed the 3rd brake light. Next rain we had, it was still leaking. Called the dealership again, had to wait a week until the next service opening. Took the truck on a Monday afternoon. I had to call on a Wednesday to get an update (because they did not call me) and was told they did a 'water test' and found the leak to coming in through the rear window and that needed to be replaced. At that point I was told I would owe $100. I asked why I would owe when they obviously sold me the vehicle with the defect. They said it was not under warranty, but would do the repair in 'good faith' as if it was under warranty, but would still have to pay $100 deductible. Tried to still explain that the leak was obviously there when they sold the truck to me, but they did not care and said I could pick it up without the repair or pay $100. So, now they have me in a tough position and really with no other options. I told them to do the repair. Picked the truck up on Thursday, paid the $100, and guess what....rain on Saturday and it's STILL LEAKING. I now have a call through to the service department and waiting for their response. I'll see if they actually fix the issue or just try to charge me additional money. In the meantime here are my thoughts: *Poor customer care *Does not stand behind their products *Service Manager - Mike - acted like he couldn't care less about taking care of the issue...just standing behind me paying and additional $100 *Quality of work is obviously poor (did they actually reseal the 3rd brake light, did they actually replace the back window, did they do another water test after the 'repair'???) I would love to have a direct conversation with the owner because I was told there is not a GM, after the department managers its just to owner. If I was the owner, I would want to stand behind my products (new or used). Perhaps my review will change if I can get a good response and get a resolution to the issue without paying more out of pocket. Truly a shame, because at first I thought I was having a positive car buying experience....now I'm here dealing with this issue for almost 4 weeks. More
by Msemler
Employees Worked With
Seth, Mike - Service
May 27, 2017
Helping a stranded motorist I was in Waynesboro several weeks ago on personal business. Upon leaving the office I was at, I tried to activate the key fob to unlock my car doors. I was in Waynesboro several weeks ago on personal business. Upon leaving the office I was at, I tried to activate the key fob to unlock my car doors. To my dismay, the door didn't unlock. Being a Dodge Viper, I had the ability to open the rear hatch and use the emergency latch to open the door. I knew the alarm would activate doing this procedure. Trying to start the car was fruitless as the computers think the car is trying to be stolen. I tried to wipe the contact surfaces of the fob battery, to no avail. I called the Buchanan service dept. for assistance. They felt possibly the fob battery was dead, and offered to drive someone where I was located with a $4.00 battery!!!!!! I couldn't believe it. As we talked further, the service dept. felt that possibly the fob lost programming. They immediately contacted a company for a rollback to accommodate the Viper (it is very very low) to have the car brought to their service dept. While the dealership was arranging all this for me, I finally was able to get the battery to make contact and was able to deactivate the alarm and start the car. I was NOT going to turn it off until I returned home, about 40 miles away. I immediately contacted the dealership to have everything cancelled. I stopped at the dealership service dept. on my way home to thank whomever I saw there, as I failed to get the names of the two employees. I was truly impressed the degree they went to help me. If I lived in that area, I would not hesitate to consider buying my vehicle there, and having it serviced as well. Thank you very much, Buchanan, for all you did to help me. Thank you again!!!!!! More
by Victor DeSantis
Employees Worked With
I failed to get the names of the service and body shop individuals who jumped right on my problem to help me.
