Buchanan Auto Park - Service Center

Excellent service department. Service Advisor Manager Kevin Moran and Service Technician Jesse Libert both are excellent assets to the dealership. Service Advisor Manager Kevin Moran and Service Technician Jesse Libert both are excellent assets to the dealership. More

Collision Manager at the collision will scam you if you are a woman. I had my van in to have the sliding door replaced. Even got the door for a junk yard to goo Manager at the collision will scam you if you are a woman. I had my van in to have the sliding door replaced. Even got the door for a junk yard to good shape. They wanted me to buy 5,000 new door. I told him no I will take my money else where. They refused to put the sliding door back on and let it in pieces. I took it to Top Gun in Frederick they fixed it for 2,000. I saved thousands. xxxx this company!! More

Bad experience Drove over an hour to see a truck, they confirmed my appointment that morning got there and I was told that they sold it yesterday. Didn’t apologize o Drove over an hour to see a truck, they confirmed my appointment that morning got there and I was told that they sold it yesterday. Didn’t apologize or offer to pay my gas I drove all that way because they screw up More

Buying experience was positive, service experience POOR Purchased a 2014 Ford F150 on Friday, November 23. Woke up the next morning (less than 24 hours), it was raining and discovered a leak in the rear dr Purchased a 2014 Ford F150 on Friday, November 23. Woke up the next morning (less than 24 hours), it was raining and discovered a leak in the rear driver side of the cab. Contacted the sales person who I communicated through and was told "we will take care of it." Took the truck to the dealership, they said they resealed the 3rd brake light. Next rain we had, it was still leaking. Called the dealership again, had to wait a week until the next service opening. Took the truck on a Monday afternoon. I had to call on a Wednesday to get an update (because they did not call me) and was told they did a 'water test' and found the leak to coming in through the rear window and that needed to be replaced. At that point I was told I would owe $100. I asked why I would owe when they obviously sold me the vehicle with the defect. They said it was not under warranty, but would do the repair in 'good faith' as if it was under warranty, but would still have to pay $100 deductible. Tried to still explain that the leak was obviously there when they sold the truck to me, but they did not care and said I could pick it up without the repair or pay $100. So, now they have me in a tough position and really with no other options. I told them to do the repair. Picked the truck up on Thursday, paid the $100, and guess what....rain on Saturday and it's STILL LEAKING. I now have a call through to the service department and waiting for their response. I'll see if they actually fix the issue or just try to charge me additional money. In the meantime here are my thoughts: *Poor customer care *Does not stand behind their products *Service Manager - Mike - acted like he couldn't care less about taking care of the issue...just standing behind me paying and additional $100 *Quality of work is obviously poor (did they actually reseal the 3rd brake light, did they actually replace the back window, did they do another water test after the 'repair'???) I would love to have a direct conversation with the owner because I was told there is not a GM, after the department managers its just to owner. If I was the owner, I would want to stand behind my products (new or used). Perhaps my review will change if I can get a good response and get a resolution to the issue without paying more out of pocket. Truly a shame, because at first I thought I was having a positive car buying experience....now I'm here dealing with this issue for almost 4 weeks. More

Helping a stranded motorist I was in Waynesboro several weeks ago on personal business. Upon leaving the office I was at, I tried to activate the key fob to unlock my car doors. I was in Waynesboro several weeks ago on personal business. Upon leaving the office I was at, I tried to activate the key fob to unlock my car doors. To my dismay, the door didn't unlock. Being a Dodge Viper, I had the ability to open the rear hatch and use the emergency latch to open the door. I knew the alarm would activate doing this procedure. Trying to start the car was fruitless as the computers think the car is trying to be stolen. I tried to wipe the contact surfaces of the fob battery, to no avail. I called the Buchanan service dept. for assistance. They felt possibly the fob battery was dead, and offered to drive someone where I was located with a $4.00 battery!!!!!! I couldn't believe it. As we talked further, the service dept. felt that possibly the fob lost programming. They immediately contacted a company for a rollback to accommodate the Viper (it is very very low) to have the car brought to their service dept. While the dealership was arranging all this for me, I finally was able to get the battery to make contact and was able to deactivate the alarm and start the car. I was NOT going to turn it off until I returned home, about 40 miles away. I immediately contacted the dealership to have everything cancelled. I stopped at the dealership service dept. on my way home to thank whomever I saw there, as I failed to get the names of the two employees. I was truly impressed the degree they went to help me. If I lived in that area, I would not hesitate to consider buying my vehicle there, and having it serviced as well. Thank you very much, Buchanan, for all you did to help me. Thank you again!!!!!! More

My Chrysler town and country was in 6 times within a 45 day period at one point they repaired the wiring harness and within 120 miles my transmission went back into limp mode. They never return phone calls day period at one point they repaired the wiring harness and within 120 miles my transmission went back into limp mode. They never return phone calls when they tell you they will. It took them twice to fix the seat belt so the air bag light would turn off. They over charge us for a tire repair.. Left several messages for Todd Renfro without him returning our call. After picking the van up after it's last time in the shop they would not guarantee the repairs. More