Buchanan Auto Park

I bought a used pick up truck on Nov 14, 2023 and purchased an extended 3 year/36,000 mile warranty with the understanding that if ANYTHING happened to the engine, the warranty would cover it. On Oc purchased an extended 3 year/36,000 mile warranty with the understanding that if ANYTHING happened to the engine, the warranty would cover it. On Oct. 25th, 2024 a major issued occured while driving over 1000 miles away in the state of Florida. The auto repair shop contacted the warranty carrier and was told that the issue with the truck wasn't covered under the warranty. The EGR valve and coolant kit had gone bad and the price to fix it was about $3000. After leaving phone messages with Buchanan without a return call, I flew to Pa. I spent close to 3 hours at the dealership that day and left without receiving any help at all and the understanding that the repair would have to be paid for by me. Then I spent many hours over many days speaking/emailing Nissan corporate as there was a recall with the EGR system with Nissan Titans 2017 which is what my truck is. I found out that only certain VINs were included in this recall and mine wasn't one of them. I still don't understand how Nissan can only back a few and not all trucks experiencing that problem. Before flying back to Florida, I stopped by to speak with the person that sold me the truck and the warranty along with the manager that I had spoken with previously. Both were unavailable at the time. A man walked up to me and asked if he could help me. I explained that the people I wanted to speak with were busy and he said he would be happy to try to help me. I told him it was probably best if we spoke in an office so we went into an empty office. I then explained the whole situation and how I felt about it. I did not yell or curse though I felt I had every right to. He asked me if I could wait a few minutes while he looked into the situation. Within 20 minutes he was back. He told me he needed to look further into the situation and asked when I was leaving for Florida. He told me he would contact me before I left and he did just that. Chuck, whoever you are there and whatever your position there, you made a difference in my life. You and Seth both!! Buchanan stepped up to the plate and did the right thing. They paid the repair bill themselves and were working with the warranty company to get reimbursed their expense. I cried that day in front of Chuck. I cried when Seth called me and gave me the final news. And I still get choked up when I think about them and the difference they made for me. I don't know why there was such a difference between my 2 visits-the first visit being so negative with me getting stuck with a $3000 bill and my second visit being so positive and the company stepping up to the plate and doing the right thing. The Nissan dealership service center in Florida even commented on how Buchanan went above and beyond with my situation. I would hope that all Buchanan employees learn from this situation-it would ensure repeat customers for life in my opinion. More

Santiago is great at communicating and getting the deal done quickly and efficiently. He goes above and beyond done quickly and efficiently. He goes above and beyond More

They weren’t lying when they said “Buchanan is better! ” My husband and I recently had the pleasure of purchasing a new van for our family and we couldn't be happier with our experience! From the moment we ” My husband and I recently had the pleasure of purchasing a new van for our family and we couldn't be happier with our experience! From the moment we called in with interest to arriving on scene, we were greeted by a warm and friendly staff who made us feel right at home. Our sales representative, Michigan, was knowledgeable and patient, taking the time to understand our needs and guiding us through the entire process. Some other team members even jumped in to help. You can tell they have a supportive environment. They answered all our questions and provided valuable insights without any pressure. Other dealerships that we shopped around at did quite the opposite. The financing process was seamless and transparent, with no hidden fees or surprises. The team worked hard to secure a great deal for us, ensuring we left with a vehicle that fit our (family of 6) budget perfectly. If you’re in the market for a new or used vehicle, I highly recommend visiting Buchanan Auto Park. They have earned our trust and loyalty, and we will definitely be returning for future purchases. More

This dealership is amazing. Everyone is so kind and amazing. I will never go anywhere else. Everyone is so kind and amazing. I will never go anywhere else. More

Overall satisfied. Have had minor things (such as the undercarriage cover wasn’t put back on once, and I have a random engine plug cover in my car?) but other that that Have had minor things (such as the undercarriage cover wasn’t put back on once, and I have a random engine plug cover in my car?) but other that that I haven’t really had any issues. They are great to work with, kind, responsive and quick! More

Very attentive staff took care of all my problems adviser was the best thanks will be back if any thing happens was the best thanks will be back if any thing happens More

Great guy help me get the truck that I Wanted I give this guy five stars …. this guy five stars …. More

Very helpful, made sure I was in a good vehicle by the time I left. time I left. More

Santiago and Jason were great in helping to bring the deal together. I highly recommend anyone looking for a new or used vehicle to visit with them. deal together. I highly recommend anyone looking for a new or used vehicle to visit with them. More

Austin was great we really enjoyed working with him to find a vehicle to suit our needs - next time around we surely will go by to this dealership to get another one - thank you all ! Harold & Mary Heis find a vehicle to suit our needs - next time around we surely will go by to this dealership to get another one - thank you all ! Harold & Mary Heiston More