Buchanan Auto Park

This was absolutely the worst car-buying experience either my husband or myself have ever had. First, the dealership refused to show us vehicles that met the parameters of the financing we had secured either my husband or myself have ever had. First, the dealership refused to show us vehicles that met the parameters of the financing we had secured before shopping. However, they did show us a car we liked and secured different financing. We signed the papers at 8pm Friday evening and had to return the car by 2pm Saturday afternoon due to transmission problems. We were not offered an apology for our inconvenience, no loaner car, just a promise to repair the vehicle "first thing" on Monday. Therefore, less than 24 hours after signing the paperwork, I was without a vehicle for several days. The day my temporary tag was to expire, I called the dealership to find out what was going on with my tags. The salesman was unable to answer this and had to return my call. When he called, what he explained was that when the paperwork was completed that they had not bothered to add the $180 fee for tags into the contract and therefore we would need to bring them $180 before they would give us our tags. They refused to take responsibility for the error and tried to explain how all of these problems were our problems. They even tried to convince us that they did US a favor by not charging us a deductible for the repairs they made to the vehicle when we brought it back less than 24 hours after purchase. We will NEVER AGAIN purchase a vehicle from this dealership. The poor customer service and incompetence was astounding. More

This is the first car I ever bought. John Williams and Derek Lee Mann were very helpful, doing everything they could to make sure I got a good car. I bought a 2006 Chevy Cobalt, candy apple red from them. Derek Lee Mann were very helpful, doing everything they could to make sure I got a good car. I bought a 2006 Chevy Cobalt, candy apple red from them. I have no credit history, which makes it even better. I needed a car within a week, and wasn't that hopeful that I'd get one without any credit history. But with their help, I walked away with an excellent car! It's affordable, gets 30mpg, and suits me perfectly. I am very thankful for their help,and happy with my new car More

I have mixed feelings on my experience with Buchanan Auto. First off, I did all my price shopping/quotes through email/phone and plenty of dealers gave me prices. Buchanan Auto’s website says right on Auto. First off, I did all my price shopping/quotes through email/phone and plenty of dealers gave me prices. Buchanan Auto’s website says right on it “Call now for special internet prices”. Don’t bother calling for prices, they will just tell you to come in and won’t give you a price over the phone or email. I am not sure why their website says that but I couldn’t get a price unless I showed up. I went to the dealer to order a Grand Cherokee just the way I wanted it with the promise of them beating out my best price I found through other dealers. Being a consumer and wanting the best price possible, I gave them a chance to beat my previous quotes from other dealers. When I got there, I expected a quick “here’s your price” process.. Well, two hours later after they tried to lease me a vehicle at the price I wanted I finally had my order done for a purchase price I wanted. I did appreciate the effort to lease me a vehicle, but it was more of a waste of my time than anything. I did end up getting a price $200 less than a dealer five minutes from my house, Buchanan is about 30 minutes so I figured $200 is $200 so I ordered from them. Six weeks later the Jeep came in. The day I picked it up, it had rained two hours before my scheduled pickup time. I got there and the jeep had a lot of water spots all over it and wasn’t real clean for someone picking up a $43K vehicle. I let it slide since it did rain that day(I would have had it pristine either way if I were the dealer/detailer). I got the jeep home and found damage on the window trim of the rear quarter glass area. Dings, scratches, nicks you name it. I got to looking closer and found scratches in the window(yes the window) and clear coat paint near the area also. I was not too happy that my brand new $43k Jeep had damage on it the day I brought it home and especially not too happy that a dealer would sell a damaged vehicle to a customer. I am not surprised they “didn’t notice it” since they didn’t take too much care in making the Jeep clean for me to take delivery anyway. I took it in to show them, Max my salesman looked at it. He agreed it was definitely some sort of transit damage(not the dealers fault) and got the manager to look(forget his name(Chuck?), oh wait he didn’t even introduce himself or apologize for the issue). He acted as if it was not a big deal my $43k vehicle had damage on it and sent us to the body shop manager Doug. Doug looked and said the window and trim would need replaced and they could wet sand/buff out the paint scratches. So they ordered a new window and I made another trip there the next week to get it fixed(still not too happy my BRAND NEW vehicle was getting a complete window replacement and paint work done). Max threw in some slush mats for the troubles which I appreciated. I pick up the Jeep the next day and find they didn’t fix 80% of the paint damage!! So, I got to take it back ANOTHER trip($200 savings gone by now). Doug at the body shop claimed he didn’t know there was that much damage the day I showed him. He got me in and out and the jeep damage is 80% better than the start(can still see some damage that was too deep and some wet sanding evidence). It will never be perfect even if painted(nothing is as good as factory paint) so I am stuck dealing with an imperfect brand new vehicle. In the end I wish I went with my local dealer for $200 more since they were upfront with a purchase price through email unlike Buchanan. I had second thoughts from the start and after my experience I realize that $200 wasn’t worth giving Buchanan the business. Pros: -Got the Jeep for $5200 off MSRP and $2500 below invoice which was the best price I could find in my area! Cons: -Wouldn’t give me prices over phone or email even know the website says to “Call for special internet prices” -Manager(Chuck) was rude -Slow process in making a deal I thought was pretty much made over email -Detail shop is not very particular -Sold me a damaged vehicle More

I recently was looking at a used Caddy and was very excited to be getting out of my old gas hog of a SUV. I had been in and talked on the phone with Mike about the vehicle at least a half dozen times. excited to be getting out of my old gas hog of a SUV. I had been in and talked on the phone with Mike about the vehicle at least a half dozen times. Mike and myself had a appointment at 5:00 pm when i got off of work to finalize the deal. When I drove past on my way home to change after work at 3:30 the car was in the parking lot. When I got home, i called up my insurance agent and had them change over my insurance to the new vehicle and asked that they send it to buchanans fax line to be sure i could show proof of insurance. When i arrived at buchannan for my 5:00 meeting, the car was gone and Mike apparently had a family emergency. I certainly dont wish any harm upon anyones family but i find it just to convenient thats how it worked out. And this is all while my new insurance card is in their fax machine. Well needless to say i was not pleased, and when i tried to reach the GM in charge of sales, i was put through to his voice mail and did not get a response. I would think at least a phone call prior to the sale of the vehicle, or even a call to say " hey, just wanted to let you know that we sold the car". I did not put down any money but was never asked to either. I am also in sales and there is something called "the right to first refusal" if you are already in negotiations with someone. Call and cancel for all i care, but dont waste my time. More

I BOUGHT A USED 2005 STRATUS IN JULY OF 2011 WITH THE HELP OF A COMMUNITY RIDE SERVICE WHICH HELPS LOW INCOME PEOPLE WITH JOBS GET TO WORK AFTER LOSING THEIR TRANSPORTATION AND THEN TO PURCHASE A VEHICLE HELP OF A COMMUNITY RIDE SERVICE WHICH HELPS LOW INCOME PEOPLE WITH JOBS GET TO WORK AFTER LOSING THEIR TRANSPORTATION AND THEN TO PURCHASE A VEHICLE. I INVESTIGATED BAP ON LINE AS I HAD NO TRANSPORTATION TO GET TO STORE AND EVEN WITH MY PROBLEM CREDIT GOT GOOD FEEDBACK. I INVESTED $500 (VERY HARD EARNED DOLLARS) AND THE AGENCY $1500 TO PURCHASE THIS VEHICLE.AFTER 2 WEEKS I NOTICED AN ODD NOISE AND MENTIONED IT AT A VISIT TO INSTALL A MANDATORY LOJACK DEVICE AND WAS TOLD THEY FOUND NOTHING, LEFT A MESSAGE FOR SALESMAN THAT I WAS STILL CONCERNED, BUT NEVER GOT A REPLY. AFTER 6 MONTHS THE NOISE BECAME LOUDER AND A FREIND WHO IS ALSO A MECHANIC SAID IT WAS WHEEL BEARINGS AND SINCE I HAD A EXTENDED WARRANTY I SHOULD TAKE IT IN AND HAVE IT CHECKED AGAIN. I ALSO FELT A FUNNY FEELING WHEN IT SHIFTED GEARS (LIKE TRANSMISSION SLIPPING). THE REPAIR DIVISION CHECKED IT SAID YES IT WAS WHEEL BEARINGS AND BALL JOINTS AND THAT THEY WOULD ORDER PARTS AND FIX, AS WELL AS A PROBLEM WITH THE DOOR LOCK. I WAS NEVER GIVEN A WRITTEN REPAIR ITEMIZATION ONLY TOLD IT WAS UNDER WARRANTY AND I JUST NEEDED TO PAY MY DEDUCTIBLE. WHEN I PICKED UP I STILL WAS GIVEN NO ITEMIZATION OF REPAIRS DONE,BUT I SAW A REPAIR WORKSHEET SAYING BALL JOINTS WERE NOT COVERED IN WARRANTY AND TRANSMISSION NEEDED WORK. I CONTACTED THE USED CAR SALESMAN AND GM AS WELL AS THE HEAD OF SERVICE ABOUT GETTING SOME SATISFACTION CONCERNING A CAR I HAVE ONLY HAD 7 MONTHS WHICH IS NOW FALLING APART, AND ONLY A FEW REPAIRS BEING DONE, AND NO ONE TELLING ME ABOUT WHAT WAS REALLY DIAGNOISED, NO ANSWER EXCEPT SALESMAN DID TRY TO GET ME IN A NEW CAR BUT I WAS TURNED DOWN. NOW 3 WEEKS LATER IT IS SOUNDING REALLY BAD AGAIN(I AM GUESSING THIS IS CAUSE OF BAD BALL JOINTS) AND TRANSMISSION IS DEFINITELY SLIPPING . More

Becky made our vehicle purchase a wonderful experience! Her spontaneous knowledge on the product was amazing! She never hesitated to answer any of our questions, nor did she have to seek answers from somew Her spontaneous knowledge on the product was amazing! She never hesitated to answer any of our questions, nor did she have to seek answers from somewhere else. She followed through and delivered just as she promised. We will send anyone to her with high recommendations! We look forward to working with her again in the future. Our overall experience with Buchanan was excellent. I would be lying if I said the price was great because we all want it to be lower :-) Thanks Becky!! Gabe & Sheila More

Max and I met 2 years ago when I first moved to the area. However, I couldn't complete a sale with him at the time, I frequently stopped in to chat with him and browse his inventory. Finally, with the rele However, I couldn't complete a sale with him at the time, I frequently stopped in to chat with him and browse his inventory. Finally, with the release of the 2012 Power Wagon, I fell in love with the truck and had to have it. Max knows Im the type of girl that doesn't take any crap, I know what I want and I know how to get it. He was very professional with me and my family during the sales process, and was also very honest! He got me a very reasonable amount for my trade and did everything he could to ensure all discounts and incentives were applied to my sales cost. Thank you Max! It's been an absolute pleasure finally doing business with you! I love my new Power Wagon! More

well I understand our credit was not very good ,but the car was new they put 600 miles on it .toyota gave free oil changes and tire rotation car was new they put 600 miles on it .toyota gave free oil changes and tire rotation More

As for customer service the two sales associates we dealt through were friendly and helpful. However, we actually had to deal through three different associates through out several visits which became confu through were friendly and helpful. However, we actually had to deal through three different associates through out several visits which became confusing for the sales team. Additionally, the manager sent a new employee out without answering the question he had, he fed him to the fire in front of us. I can only give a '3' for service/work/friendliness because of the manager. As for overall experience I rate it as Bad. The vehicle I drove and liked was sold before I got there and I was never notified. I was expected to sign an agreement for a vehicle that was only mentioned between me and the sales woman. SERIOUSLY? As for price I HAVE to rate it as Very Bad. When we arrived to look at the numbers the manager came up with (given we knew our one vehicle had a few thousand negative equity) we were expected to pay over $31,000 for a vehicle with a sticker price of less then $24,000! And that was supposed to include cash back and incentives. RIDICULOUS! We were looking to buy two vehicles at the same time. Needless to say we didn't even bother looking at the numbers for the second vehicle. More

My wife and i purchased a van here last year and again we got great service from max and chuck on a 2011 jeep patriot which was my dream unit i wanted one i liked the looks ride and everything about a patrio got great service from max and chuck on a 2011 jeep patriot which was my dream unit i wanted one i liked the looks ride and everything about a patriot anyways we got a good deal which is in our budget chuck and max are so cool this dealership makes us feel like they are family!we may not buy anymore cars for awhile but when we do its buchanan for sure. More