Buchanan Auto Park

I just want you to know I just got off the phone with your VERY Rude Derrick up at the used lot across from sheetz and he stated no one will be helping me. I put 2 Grand down on a lemon that your company your VERY Rude Derrick up at the used lot across from sheetz and he stated no one will be helping me. I put 2 Grand down on a lemon that your company sold me. I have had my car in the shop time after time with in the month that I have own this 2010 dodge avenger. This is very unacceptable. My girlfriend Jessica Zeger and I have bought several Cars some from the new lot and some from used lot and have never been treated so badly. I have left messages with Chuck the GM who has not returned my cars. The only person who has even attempted to help with the car I just bought and pay monthly $340 was Kevin. As you see in the prev messages I have sent him a video of what is going on and have had my car in the shop several times. There has to be a way that you can buy out my lease and either return my $2000 that I put down or transfer the $2000 i put down onto another car at a comparable price and vehicle. Derrick told me that lemon laws do not apply to used vehicles and that is incorrect, there are laws like this and I am sure you know that. I will spread the word how i have been treated if this is not taken care of. I am currently in a rental under your company in which I was told to keep until someone resolves the issue and I am placed in another car. Your Customers should be treated with respect not treated like crap. My number is 717-331-7849 I will be working tomorrrow from 6-230 but you can leave a message or email. I need a response soon so I know what my next step is. Thanks Neal Harman More

Max was very helpful and was able to locate the Jeep we wanted through another dealer Would recommend Him to anyone we come across looking for a car wanted through another dealer Would recommend Him to anyone we come across looking for a car More

Although the experience started rough the first visit, everything worked out great on the second visit. Got a great Durango at a great price. Becky did a great job and exceeded our expectations. Finance g everything worked out great on the second visit. Got a great Durango at a great price. Becky did a great job and exceeded our expectations. Finance guy was very nice and a joy to talk to. Overall we are very happy with our purchase. More

I had a great experience with Derek and John. I previously purchased an SUV in 2007 and also had a god experience. I visited Derek and John in September of 2012 and explained to them that I was wo previously purchased an SUV in 2007 and also had a god experience. I visited Derek and John in September of 2012 and explained to them that I was working on some credit issues. Derek gave me some helpful advise in that area and John kept in touch with me overthe last 10 months giving me updates on new vehicles that came in. they stuck with me through the entire process and made my Camaro possible! Thanks guys. More

Great dealership. Staff very personable and worked to make us happy. Treated us as valued customers. No pressure and waited to sell us the car we wanted. make us happy. Treated us as valued customers. No pressure and waited to sell us the car we wanted. More

Cheryl walked us through the buying process step by step. We first test drove a vehicle with her and then upon returning to the lot her first question was, "Does this vehicle have everything you were lookin We first test drove a vehicle with her and then upon returning to the lot her first question was, "Does this vehicle have everything you were looking for, or is there some other things that you would need or want?" At that point we told her a few additional things we were looking for, but said that we wanted to remain within a certain price range. She promptly spoke with her manager to see what other trucks were available with the options we were looking for. She found us a truck with the options and within the price range. Cheryl made the process of buying a car pleasant and enjoyable, our teenage daughter was with us that evening and Cheryl talked with her as though she was an "old friend." We would highly recommend Buchanan and Cheryl to our friends for a pleasant car buying experience. More

A 5 all the way: staff was courteous, friendly and hassle-free. I knew what I wanted when I went in, took a test drive, filled out paperwork and walked out with my new car in just over 2 hours. hassle-free. I knew what I wanted when I went in, took a test drive, filled out paperwork and walked out with my new car in just over 2 hours. More

I've purchased my third Jeep Wrangler from Buchanan and I have always left satisfied. This time was no exception. Max was a very good salesman who walked me through every process and made this purchase and I have always left satisfied. This time was no exception. Max was a very good salesman who walked me through every process and made this purchase that much easier. Great customer service...very friendly. I am extremely happy with my purchase and will definitely return back to Max in the future. Thanks again! More

James did allot of the final paper work after the sale. He stayed after hours and did a quick but great job! He really new his stuff! He was a very friendly fella! Sincerely, Rich and Trudy Hoffman. He stayed after hours and did a quick but great job! He really new his stuff! He was a very friendly fella! Sincerely, Rich and Trudy Hoffman. More

We had a poor experience before with this dealership and actually was not going to return. We decided to give them a try again and we can say that Cheryl Mentzer did an outstanding job of winning us back a actually was not going to return. We decided to give them a try again and we can say that Cheryl Mentzer did an outstanding job of winning us back and doing her job. I will say that the overall visit was long and would suggest another business/finance manager be available to help speed up the process. More