Bryden Ford Inc.

Review for Bryden Ford in Durand Illinois 112823 I contacted the service department because I needed to replace my dipstick tube. I purchased the part and decided it might be better to let a Ford dea contacted the service department because I needed to replace my dipstick tube. I purchased the part and decided it might be better to let a Ford dealership install it. I dropped off my vehicle on Sunday night November 12th. I never received a phone call or an estimate. I called them on November 14th nothing was done with my truck. On November 16th I stopped at the dealership and found the tube was rusted and they advised they needed to replace some bolts. Still no estimate. I contacted the service department on Tuesday November 21, they advised they were waiting for parts. Still no estimate no update on the status when I would see my truck. I called on Monday November 27, I was advised they needed to remove the oil pan, but it would be done on Tuesday. Still no estimate. Again, I called on Tuesday November 28th and they advised me it was being “buttoned up” and I could pick it up. When I arrived and received my bill, I was amazed how my job was done with $2,054.86 worth the labor and an additional parts and shop supplies bringing the total to $2,972.81 with one phone from them or an estimate. I WILL NOT BRING ANYTHING ELSE TO THEM EVER. I could have done the job myself for several thousand dollars less. The dealership is unprofessional, and they don’t know how to use the phone. I had no contact directly from them in 15 days they had my vehicle or any type of an estimate. I know parts fail but it costs them nothing to pick up the phone and keep a customer informed. I have been driving Ford vehicles since 1977. This wasn’t a Ford problem. Respectfully submitted, John Conevera Rockford IL More

Excellent communication fair prices and super easy to work with. Our buying experience took about 2 hours total and they were great with our littles. We drove 3 hours to buy from here and don’t regret it work with. Our buying experience took about 2 hours total and they were great with our littles. We drove 3 hours to buy from here and don’t regret it one bit. More

Ford F 350 DRW Chris Staten Hamel Illinois. I traveled about four hours to pick up my truck in the drive was well worth it. The sales team at Bryden Ford went ou Chris Staten Hamel Illinois. I traveled about four hours to pick up my truck in the drive was well worth it. The sales team at Bryden Ford went out of their way to make sure that the purchase of my vehicle went smoothly. I would highly recommend them. The salesman Kiefer and the finance gentleman George very pleasant to work with. I will definitely buy my next truck from them. More

A Joke! I wasted 4 hrs driving to a place that lied and said a 60k truck was in good shape! Paint peeling off the bumpers. Paint peeling of the Emblems. Scrat I wasted 4 hrs driving to a place that lied and said a 60k truck was in good shape! Paint peeling off the bumpers. Paint peeling of the Emblems. Scratches and chips all of the interior! I asked several times in a phone conversation if the truck was clean and good shape. The moon roof in the truck was also not working at all! They knew i was coming to look at the truck. Had the money in hand to the deal that they agreed upon on the phone. After all this they sit me down in the office and tell me they priced my current truck i was trading in wrong. The differance was another 3K They said they thought it was a Lariat! I gave them the VIN! You dont look it up before you shoot the customer a price!! Shame on YOU! I wasted 8hrs yesterday driving 4 hrs each way! Not even a follow up call or anything to say they are sorry. Stay away people they lie and are not up front! They said several times while i was pointing out the issues with this 2017 F250 Diesel for 60K... it is a used truck you know!!! Matt Boye More

So easy to buy a new car! We found the vehicle we wanted online, made an appointment for a Saturday morning and they had the car ready for us to test drive. No pressure, no We found the vehicle we wanted online, made an appointment for a Saturday morning and they had the car ready for us to test drive. No pressure, no hard sell. We were very happy with the whole experience and are thrilled with our new vehicle! More

Don’t waste your time at big city dealers!!!! Went to Rockford Ford and also Janesville Ford. They both knew nothing about F-250/350 trucks and how to spec them out based on my needs. I wasted hou Went to Rockford Ford and also Janesville Ford. They both knew nothing about F-250/350 trucks and how to spec them out based on my needs. I wasted hours/days that I will never get back. Met Kiefer at Bryden Ford in Durand, while looking at used trucks in parking lot. He knew everything about big trucks and we narrowed down my needs in 30 minutes. They happened to have a 2016 F-350 that was a perfect fit for me! They provided a fair price on my trade in and fair selling price on my new truck. Deal was done in about an hour. Also met Scott Bryden the owner: honest people and easy to work with. No B.S. at this dealership!!!! More

The experience was stellar. We couldn’t be more pleased. The rig is perfect. All staff were knowledgeable, friendly, and easy to work with. No reservations; would highly recommen We couldn’t be more pleased. The rig is perfect. All staff were knowledgeable, friendly, and easy to work with. No reservations; would highly recommend Bryden dealership. More

Good People. My wife and I worked with Scott Hawkins, the salesman at Bryden, on a F150. The process was smooth and patient. We have bought 3 of our vehicles fro My wife and I worked with Scott Hawkins, the salesman at Bryden, on a F150. The process was smooth and patient. We have bought 3 of our vehicles from Bryden. Also, I wanted to mention George GeRue was part of this process. Thanks for the cooperation. Jeff S. More

You can look at my new car,but don't touch!!! After the dust settled,and I did a review on my deal,Briden was the best,and I was willing to drive a long way.I have had 38 cars in my life,and I wil After the dust settled,and I did a review on my deal,Briden was the best,and I was willing to drive a long way.I have had 38 cars in my life,and I will say my buying experience at bryden was a pleasure. And I have been useing there service department for 50 years,Jeff in service is great,you to Nancy. Nuf said Thanks Scott H. my salesman and George even if he took my money 👍 More

Wonderful experience! Thank you! Love my new Escape! Kiefer and George made it all so easy. We highly recommend Bryden Ford! We are lucky to have a home town dealership in Thank you! Love my new Escape! Kiefer and George made it all so easy. We highly recommend Bryden Ford! We are lucky to have a home town dealership in Durand! More