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Bryan College Station Toyota - Service Center

Bryan, TX

4.8
551 Reviews
Call Service Center (979) 776-0404

551 Reviews of Bryan College Station Toyota - Service Center

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September 23, 2024

Best service department! They are quick and efficient. They keep you updated and it happens in a timely manner! Very friendly! We love Tony! More

by KKSCHRAMM2178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

Your enthusiasm for our service department is fantastic to hear! Quick and efficient service, along with regular updates, really enhances the customer experience. We're thrilled to know that Tony has made such a positive impression on you. Thank you for sharing your feedback; it truly means a lot to us!

September 23, 2024

Justin does an excellent job scheduling service appointments and keeps you informed of the progress of your vehicle. More

by mcberty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Seigler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

Thank you for recognizing his efforts, and we’re glad to hear that your service appointments have been handled so well! Justin's commitment to excellent service is greatly appreciated! Keeping customers informed throughout the service process makes a significant difference in the overall experience. Your feedback is invaluable to us and we look forward to serving you again!

September 23, 2024

Everything went fine from the time I walked into the Dealership with no appointment,and was asked by Salesman John Gray if he could help me until a month later when my new Toyota arrived. No gimmicks. N More

by BERY43
Recommend Dealer
Yes
Employees Worked With
John Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

Hearing about your smooth experience is truly rewarding! It’s great to know that John Gray was there to assist you, especially without an appointment. Transparency and attention to detail make all the difference in the car-buying process, and it’s fantastic that everything met your approval. Thank you for sharing your journey with us! We appreciate your trust and look forward to seeing you again.

September 22, 2024

Was one of the fastest service department I have ever been to. Was treated with respect and and kept informed on the timeline of my service. More

by jonesjustin669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

It’s great to hear that you had such a positive experience in our service department! We’re thrilled that you found the service to be fast and that our team treated you with respect while keeping you informed about the timeline. Your satisfaction is important to us, and we appreciate you sharing your experience!

September 22, 2024

Haley is the best salesperson we have ever dealt with. We have bought 5 cars through her and loved every minute. We always recommend her to everyone. Manny is our service guy and is always very thorough a More

by JEFF@JEFFMILLSREALTOR.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McCulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

It’s wonderful to hear such positive feedback! Haley’s dedication to her customers truly shines through, and it’s fantastic to know that your experiences with her have led to five successful purchases. Your loyalty and recommendations mean a lot! It’s also great to hear that Manny is providing thorough and enjoyable service; having a reliable service person makes all the difference. Thank you for your continued support and for sharing your experiences!

September 22, 2024

This is my second go around having to put my car in the shop and both times, they treated me very nicely and kept me updated with the things that were going on with my car. I would recommend them to anyone More

by TARRCARA83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

It’s fantastic to hear that you had such a positive experience during both of your visits to our shop! We're proud to know that our team treated you well and kept you informed about your car’s progress. Thank you for your recommendation! Your trust means a lot to us, and we look forward to assisting you again in the future.

September 22, 2024

The auto service is great and friendly. The waiting time is very short. I will bring my Lexus NX model to Toyota for service again. 😊 More

by LEUNGBNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

It’s wonderful to hear that you had a great experience with our auto service! We’re glad you found our team friendly and that the waiting time was short. We look forward to welcoming your Lexus NX back for service again in the future. Thank you for sharing your positive feedback!

September 21, 2024

Justin Birdwell is my consultant. Does a splendid, efficient job when I arrive, supervising my car service, and checking me out. Schedules the next service for me. Saved me some cash More

by VWALLEM610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

It’s wonderful to hear about your positive experience with Justin! We’re glad that he provided splendid and efficient service while supervising your car’s maintenance. It’s also great to know that he was able to save you money by thoroughly checking your battery. Thank you for sharing your experience, and we look forward to assisting you with your next service!

September 21, 2024

Waited in car for 15 minutes after checkin for a different representative to ask if I had been helped. Then waited an hour for an oil change. Saw my car in the ready to pick up lane but no one came More

by StillWaiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Lopez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

We sincerely apologize for the delays and the lack of communication you experienced during your visit. This is not the level of service we strive for, and we appreciate you bringing it to our attention. To better understand your experience and discuss it further, please reach out to us at customerservice@purdygroupusa.com. Your feedback is important to us, and we want to ensure we make things right. Thank you for your understanding.

September 21, 2024

good work but I did not get any invoice to see what Toyota did for my Toyota 2023. More

by Toyota Services
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manney Lopez
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Sep 24, 2024 -

Bryan College Station Toyota responded

We appreciate your feedback! It’s great to hear that you’re satisfied with the work done. To help us earn that fifth star, could you let us know if there’s anything we can do to improve your experience? If you have any questions or need the invoice for your 2023 Toyota, please reach out to us at customerservice@purdygroupusa.com. We’re here to help!

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