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Bryan College Station Toyota - Service Center

Bryan, TX

4.8
554 Reviews
Call Service Center (979) 776-0404

554 Reviews of Bryan College Station Toyota - Service Center

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October 12, 2024

Very pleased with Carey will return for service would recommend Carey to my friend and family More

by fetsko68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Bryan College Station Toyota responded

It's wonderful to hear that Carey made such a positive impression on you! Knowing that you would recommend Carey to your friends and family is the highest compliment we could receive. We're grateful for your feedback and look forward to welcoming you back for your next service visit.

October 11, 2024

Fast, clear and efficient service. Staff are attentive to the clients need. Communicates well of what has been done. More

by mikelkol72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Bryan College Station Toyota responded

Your feedback is greatly appreciated! It’s wonderful to hear that you experienced fast, clear, and efficient service. Our team strives to be attentive to our clients' needs and to communicate effectively about the work being done. Thank you for taking the time to share your experience, and we look forward to serving you again!

October 11, 2024

Bobby is amazing and always helpful! He always makes us feel welcome and takes care of our needs. More

by S.STONE73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Bryan College Station Toyota responded

Thank you for the 5-star review and sharing your experience with us! We are thrilled beyond belief to hear Bobby always makes you feel welcomed and takes care of all of your needs. His dedication to our customers truly makes a difference, and we’ll make sure to share your kind words with him. If you ever need anything in the future, you know we are just one call away. We hope to see you again soon!

October 11, 2024

Bobby Hall has been my service advisor for 3 Tundra's and I rely on his professionalism and knowledge in handling my service requirements. More

by FAIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Bryan College Station Toyota responded

Having Bobby as your service advisor for three Tundras speaks volumes about the trust and relationship you've built! It’s great to know that his professionalism and expertise have made such a positive impact on your service experience. We truly value your loyalty and appreciate your kind words about Bobby. Thank you for choosing BCS Toyota for your service needs!

October 11, 2024

Service reps were very helpful, the service tech, Cody, went beyond the requested service and left work area on the truck clean and neat. More

by MCOOKE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Bryan College Station Toyota responded

It’s wonderful to hear that our service representatives were so helpful and that Cody went above and beyond with your truck! We take pride in our team’s dedication to providing excellent service and ensuring everything is left clean and neat. Your feedback means a lot to us, and we’ll make sure to recognize Cody for his outstanding work. Thank you for sharing your experience, and we look forward to assisting you again in the future!

October 10, 2024

Ron is the best. He is the only reason we bring our fleet trucks to this service center. If/when he retires or leaves, so will we. I’ve attempted to buy multiple vehi More

by ERIC@KERRSURVEYING.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Bryan College Station Toyota responded

Thank you for sharing your feedback and for highlighting Ron’s exceptional service. We’re truly sorry to hear about your experience with our sales department and that it fell so far short of your expectations. Your experience with the fleet services should never have been this frustrating, and we understand how this has affected your trust in us. Please know that we take this seriously and will work to address the knowledge gap in our team. We’re grateful that Ron’s dedication has kept you with us for service, and we appreciate your loyalty.

October 10, 2024

There is no Lexus dealer in College Station, so I use Toyota for service. They have been satisfactory More

by RULEGC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Bryan College Station Toyota responded

Thank you for your feedback. We’re glad to hear that your service experience has been satisfactory, but we’d love the opportunity to turn that 3-star review into a 5-star one. If there’s anything specific we can improve to better serve you, please reach out to our Customer Relations Manager at customerservice@purdygroupusa.com. We value your input and hope to enhance your experience in the future!

October 10, 2024

Quick and easy to schedule and get appointment. Was on time and vehicle was ready early More

by Paolino.buck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Bryan College Station Toyota responded

It’s fantastic to hear that your scheduling experience was quick and easy! We’re glad to know that your vehicle was not only ready on time but also finished early. Our team works hard to provide efficient service, and your feedback confirms that we’re on the right track. Thank you for sharing your experience, and we look forward to seeing you again soon!

October 10, 2024

I don't trust these people. They are calling for unnecessary maintenance. They need to explain clearly what they are doing. They do an oil change every 5000 miles for a new Rav4 More

by mtvrao
Recommend Dealer
No
Employees Worked With
Tanner Gregory
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Bryan College Station Toyota responded

We genuinely apologize for the miscommunication you’ve experienced with our maintenance recommendations. Your trust is important to us, and it’s concerning to hear that you feel unclear about the services we provide. It’s our goal to ensure our customers feel confident in our care for their vehicles, and I’m sorry that we fell short in your case. We kindly ask that you please reach out to our Customer Relations Manager at customerservice@purdygroupusa.com. They are dedicated to addressing concerns like yours and will work to ensure you feel confident moving forward. Thank you for sharing your thoughts with us, and we hope to have the opportunity to resolve this together.

October 10, 2024

Everyone was great---from the crew checking me in, to the window washers, to Tony! All nice and courteous. More

by ROBALSPAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Bryan College Station Toyota responded

Hearing that everyone on our team—from check-in to the window washers—made a positive impression on you truly warms our hearts! We’re thrilled that Tony and the entire crew provided you with such courteous service. Thank you for sharing your experience, and we can’t wait to welcome you back for your next visit!

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