Brunswick Auto Mart

It's now a month after car was purchased and still no title. They have lied to me and now will not communicate. I have been forced to file a complaint with the state and BBB. DEAL WITH THIS COMPANY A title. They have lied to me and now will not communicate. I have been forced to file a complaint with the state and BBB. DEAL WITH THIS COMPANY AT YOUR OWN RISK. More

We purchased 2 vehicles at the same time. Unfortunately this was done remotely. We were VERY specific about what we were looking for (both for the T&C van and the Patriot Jeep), including model, engine (du this was done remotely. We were VERY specific about what we were looking for (both for the T&C van and the Patriot Jeep), including model, engine (due to the amount of miles my wife drives the van and that I wanted a standard Jeep), accessories, etc. - the only thing we weren't too concerned about was color. Karen claimed she found the vehicles, though would have to do the Jeep's heated leather seats "after-market". We had to put a $1000 deposit on each vehicle for them to get them and begin the work on the Jeep. They made arrangements to bring us the van (Jeep would take longer as the seats had to be done) which was great given it was a 2.5 hour drive. However, NONE of the documentation or pieces/parts were in the van (e.g. documentation on what was in the van, headsets for DVD, etc.). We had to make arrangements for them to be ready the following weekend when we were to pick up the jeep. On the way to pick up the jeep I asked my wife about the gas mileage and it was all wrong. We questioned this when we got to the dealership and found that they had given us a van with the wrong engine. We went round and round (even debating on walking out on the jeep and fighting for our deposit back) but they claimed they were going to get us coupons for multiple years worth of vehicle service for both vehicles as compensation. We went ahead and proceeded. Those coupons have never materialized. We have contacted the salesperson, who again promised but neglected to get them for us; the sales manager, who neglected to do anything about the issue; Chrysler's regional VP, who was very understanding and apologetic but said they couldn't control what the dealership did and they would have to be the ones to fix it; and left messages for an owner at Brunswick but received no callback. The only person who called back was one of their managers (after Chrysler called them) and he basically said "you're just a disgruntle customer and there's nothing we can do". As of today, many months later, I have received absolutely NOTHING from them (except sales letters asking for more business). They not only delivered an incorrect vehicle, but did it in such a way that we couldn't verify the vehicle before taking possession (no sticker or vehicle inventory). Additionally they failed to follow through on subsequent promises. It was simply delaying lie after delaying lie throughout the process. I would never recommend this dealership and have told MANY friends/family about this incident so they can take their business elsewhere. It is disappointing when a company has to deceive customers and then not follow-through with their own remedies when caught. More

I had an awesome experience everyone was friendly and straight to the point it was a lil more than I wanted to pay but I would definitely go back to them for my next car!!!! I worked with Jacob and it wa straight to the point it was a lil more than I wanted to pay but I would definitely go back to them for my next car!!!! I worked with Jacob and it was great he didn't pressure me to buy he walked me through everything told me everything straight forward wasn't just a salesman trying to make money!!!! More

My wife and I had an excellent experience with Jacob Kash at Brunswick Automart and the rest of the team there! They had a wide selection of vehicles to choose from and Jacob kept us at a realistic number a at Brunswick Automart and the rest of the team there! They had a wide selection of vehicles to choose from and Jacob kept us at a realistic number and we ended up with a great van! Jacob was personable and professional at the same time. A trait that other salesman should learn! I would definetely recommend to anyone to visit Brunswick Automart and ask for Jacob! More

Very positive experience. I was greeted promptly and professionally. The facility was vey clean and seemed very organized. Dean Molnar my salesman was very attentitive to my needs and listened to what I professionally. The facility was vey clean and seemed very organized. Dean Molnar my salesman was very attentitive to my needs and listened to what I had to say. We went over a couple different options to find the right one for me and my family. During the process we were introduced to Andy Ganda their Manager. He was very professional and helped us understand the process and got us a great discount. I would like to thank the staff at Brunswick auto mart for making this a pleasant experience. More

This would have been our third vehicle to be purchased at Brunswick. I negotiated a deal and they had to order the truck as they did not have one in stock. I put a 500.00 deposit down on the truck. They t Brunswick. I negotiated a deal and they had to order the truck as they did not have one in stock. I put a 500.00 deposit down on the truck. They told me I could expect the vehicle the week of Christmas. It did not come, but I was in no hurry so it did not matter. On December 28th we left for a week vacation that we had planned for months. Brunswick called me on the 29th so say the truck just arrived. I told them we would be in as soon as we returned from our trip. Two minutes later the manager Terry called angry saying that she never would have approved the deal if it was not to be complete prior to the end of the year. I told her we never discussed anything like that. She said then we do not have a deal and HUNG UP ON ME!!! I gave her three days to call me back and she never did, so I called another Toyota deal and negotiated another deal. I had to pay 300.00 more, but I agreed. Another manager from Brunswick called me on January 3rd to see if we could work something out, but I had already made a deal with another dealership the day before. They tried to get me to switch back to them and in good faith I could not go back on a deal even if I had to pay extra. I asked for my 500.00 deposit back and he said he would refund my money. That was January 3rd and I did not get that refund until just last week which was Febuary 16th. I had to make several repeat calls to get the refund. It was not until I threatened to get an attorney that I finally got the refund. I had put the deposit on a credit card, so refunding it to the credit card should have only taken 24 hours. I went to Montrose Toyota and had a great experience. Kind in mind that Brunswick would NOT trade vehicles with Montrose because they knew the truck would be going to us. I did nothing wrong and just because we were away and they did not make a quota is not my problem. More

I almost made a huge mistake and purchased from another dealership! I had been looking for a new Jetta at a few different places. I had a proposal from one dealership that I thought was a good deal...unt dealership! I had been looking for a new Jetta at a few different places. I had a proposal from one dealership that I thought was a good deal...until I stumbled across the price from Medina Volkswagen! Wow! They were significantly cheaper than everywhere else. I was skeptical at first, until I spoke with Andy. He assured me the price was for real, and I could immediately tell from his demeanor and confidence that he was telling me the truth! And of course he was! I love the Jetta, love the deal I got, and will surely be back to buy from these guys again! No games at all...soooo refreshing! More

I own a 2009 Jetta TDI that I purchased from Medina Volkswagen. I drive a lot of miles (42,000 / year) and have had the vehicle serviced at many different dealerships. I was involved in an accident tha Volkswagen. I drive a lot of miles (42,000 / year) and have had the vehicle serviced at many different dealerships. I was involved in an accident that did little cosmetic damage but required $6,000 in mechanical repairs. I had it towed to Medina World Cars where Allen worked with my insurance company on the claim and to be sure it was handled quickly and completely. Allen communicated the progress daily and reassured me that the repairs would be done thoroughly. When I picked the car up, the mechanic reviewed the repairs with me and me feel comfortable. Several weeks later, I had a major fuel system malfunction and again had the vehicle towed to Medina. Allen worked with VW to cover the repairs and again communicated effectively every step of the way. Medina World Cars provided a loaner vehicle while the repairs were being performed. Their concern and communication was perfect. More

Medina World Cars is the few dealerships that are family owned. Unlike the ripoff scam artists such as Ganley. Ever since the horrible experience I had with Ganley, I made sure the dealership was worthy. Al owned. Unlike the ripoff scam artists such as Ganley. Ever since the horrible experience I had with Ganley, I made sure the dealership was worthy. Allen is great, always gives great service and never trys to push anything that you don't need for your car. I've invested over 3,000 into my car and everything is what I would expect. The rewards program is also something others claim to so call "have" but don't even come close. This dealership is a 5 star dealership and is definately a place I would recommend to anyone owning either a volkswagen or Mazda, which is right next door. More

I have bought several vehicles from Brunswick Auto Mart, and, in my opinion, drive a considerable distance to do so. In sales, I have worked with Ryan and Chris, two very polite, diligently working fella and, in my opinion, drive a considerable distance to do so. In sales, I have worked with Ryan and Chris, two very polite, diligently working fellas. They work hard to make a sale that both satisfies all persons involved. They take the time to make sure that the buyer is completely satified. They are both extremely professional and accommodating and have never used any pressure tactics to make a sale. Contrary... at times we all share a laugh or two! They actually make buying a car from them very enjoyable. At times it can be a challenge, but that's part of the business. I highly recommend these gentlemen for the purchase of a new vehicle from Brunswick Auto Mart. The service department has my same recommendation. I was greeted by Jonathan who listened to my request. Within minutes the service order was completed and forwarded to Dominic, who completed the service. The work was completed as professionally as they were towards me. Everyone was nice and knowledgeable. What a felling of confidence! I have to believe the Pantek family is proud of the mentioned employees and their establishment. I know I'm proud to have met them. More