Brunswick Auto Mart

I WAS IN FOR SERVICE AND MY VEHICLE WAS COMING TO LEASE END. I WAS LOOKING AT VEHICLES IN THE SHOW ROOM,KAREN BURVAL ASKED ME IF I WANTED TO TEST DRIVE ONE AND I DID! KAREN AND MIKE LAQUARDIA WERE AW END. I WAS LOOKING AT VEHICLES IN THE SHOW ROOM,KAREN BURVAL ASKED ME IF I WANTED TO TEST DRIVE ONE AND I DID! KAREN AND MIKE LAQUARDIA WERE AWESOME TO WORK WITH. I WASN'T RUSHED OR HASSLED. THEY TOOK TIME WITH ME TO GO OVER PAPERWORK AND ANY QUESTIONS I HAD. HATS OF TO THE SALES STAFF AT BRUNSWICK AUTO MART!! I WOULD RECOMMEND BRUNSWICK AUTO MART TO ANYONE WHO WOULD BE LOOKING FOR A CAR .! More

The "very worst" experience I've ever had in my life. Simply put, Brunswick Auto Mart financially destroyed my life. As a gift from my grandfather's estate, I was given $30,000 to purchase a in my life. Simply put, Brunswick Auto Mart financially destroyed my life. As a gift from my grandfather's estate, I was given $30,000 to purchase a vehicle, thus, I put down all $30,000 (in cash) on my vehicle purchase and the dealership never put the $30,000 toward the purchase. The dealership then proceeded to say I never put down any money and that I was harassing them by asking for my money back. In other words, the dealership stole my $30,000. Additionally, since obviously $30,000 is a rather large amount of money, I did every thing I could think of to get my money back. However, I never got my $30,000 back that was given to me by my grandfather, plus, since I called the dealership numerous times complaining for my money back as my first approach, I was then arrested by Brunswick police department detectives for so-called "communications harassment" and served 30-days in Medina County jail due to judge Dale Herbert Chase's personal and professional relationship he and the Brunswick police department have with Gary Panteck and his wife, Cheryl Panteck, the owner's of Brunswick Auto Mart and Medina Auto Mall. Finally, I've never gotten my $30,000 back. More

since my last review, I have contacted Dodge, Chrysler, the BBB and the Attorney General about this dealership. After the dealership heard from Chrysler, they called us to offer us the car at $16 more a mo the BBB and the Attorney General about this dealership. After the dealership heard from Chrysler, they called us to offer us the car at $16 more a month than we had originally agreed upon which was $355 a month for a 39 month lease. How is it that 2 days prior when we went to the finance office to get a loan for the car, we werent close to be qualified to get a 39 month lease at $355 a month, but WERE qualified for a 84 month buy loan at $387 a month and two days later, miraculously we are qualified for a lease amount $16 more than our original agreement?? Mind you, this was the same bank our last loan was thru, and we never once were late on a payment. When we went to a different dealership, we were qualified for a car worth more than the dodge we wanted from brunswick, at a lower payment than brunswick originally agreed on with us. We had written a check to brunswick auto mart for $1000 as a down payment before they had pulled the fast one on us. They are bow refusing to return our check until we resolve the complaint with the BBB. The complaint is that they wont return the check...so what other way could it possibly be resolved unless the return it? Mind you...they told us they would mail it back to us. My husband spoke with the Salesman who said he would meet him on Wednesday in Parma to exchange our check for the Brunswick receipt. The salesman never called, and when he called the next day he said that his boss told him he cant give us back the check until the issue is resolved with BBB. Basically, they dont want another claim against them and are holding our check hostage until we back down...which we wont. In the past 3 years, Brunswick Auto Mart has had 17 complaints against them with the BBB. And thats just the people who took the time to contact the BBB. As you can see from the reviews on dealerrater.com....more than 17 people are upset with this horrible dealership. More

After leaving Cleveland Clinic we hit one of the famous potholes on Carnegie, the first rest area we stopped and after looking at the tires, there was a huge bubble about to burst on the sidewall of the ti potholes on Carnegie, the first rest area we stopped and after looking at the tires, there was a huge bubble about to burst on the sidewall of the tire, luckily Brunswick was just 2 miles away. It was very cold, and being handicapped and gone through a bunch of testing, I was not feeling good at all. We got to the dealership and they immediately got us in, and provide a private room for my tube feedings and medications. They were very considerate and friendly, all that helped. It is those kind of small things I would go back, and recommend this dealership. They even allowed my wife to go back into the service dept. and photograph the tire for submitting our bill to the City of Cleveland for reimbursement. More

Called for a service advisor 4 times the phone just Called for a service advisor 4 times the phone just rings no vovice mail no nothing then call back the lady forwards the call again and the same thi Called for a service advisor 4 times the phone just rings no vovice mail no nothing then call back the lady forwards the call again and the same thing happens , Asked foe a manager I get vovice mail. More

Absolutely the worst crooked dealer there is. Slimey , liars with no integrity. They take your money then dont want to be responsible for anything. Pass on this dealership liars with no integrity. They take your money then dont want to be responsible for anything. Pass on this dealership More

I would not recommend this dealership. Lance Churchman was very dishonest in his dealings with my wife and I and his GM apparently backs this behavior up. was very dishonest in his dealings with my wife and I and his GM apparently backs this behavior up. More

I have purchased a Toyota Highlander and referred several friends who all made the deal with Rich and Brian. They are the best and offer the best price as they can beat any price. I got the best quotes for t friends who all made the deal with Rich and Brian. They are the best and offer the best price as they can beat any price. I got the best quotes for them to work out and they have always beaten them and provided prompt delivery of the vehicle without any issue. Even though I moved out of this area I would still prefer going to them and purchasing my vehicle. They are very pleasant and friendly to work with. best of Luck for future sales. More

It was a very pleasant buying experience! I e-mailed my Lease Proposal for 2013 Subaru Legacy to Karen Burval. She called me shortly after, agreed with price I offered, and scheduled the appointment. Duri Lease Proposal for 2013 Subaru Legacy to Karen Burval. She called me shortly after, agreed with price I offered, and scheduled the appointment. During drive test my wife realized that interior color was too dark so she wanted different color with brighter interior. Karen found a nice Satin Pearl White w/Light Grey interior for us. It was same model with all the options we needed at no extra cost (some dealers charge extra $250 for white color). Karen was very knowledgeable and professional sales person! She did everything possible to keep us as customers for years ahead! Absolutely no pressure selling! She spent plenty of time to explain all the features of our new vehicle, paired Bluetooth, and answered all our questions. It wasn't just about a sale! It was making sure we were happy, satisfied, and would be customers again. Andrew More

Called dealer to see if they had the model year of the van we wanted (many dealers were sold out). They said yes,but all I saw online was black. I'd prefer any color besides white or black. I was asked van we wanted (many dealers were sold out). They said yes,but all I saw online was black. I'd prefer any color besides white or black. I was asked to give him the morning and he'd see what he could do. He called back and informed me that they found one and cold get it by 2pm. We showed up bought the van hassle free and have been happy since. Our only regret is we no longer lived close enough to use their service dept., we moved an hour away. I drove by 3 other Chrysler dealerships to get to Brunswick that day. The others wanted full MSRP since they only had 1 or two left. I have since referred others for Jeep's, Toyota's and Chrysler's all ended up buying at Brunswick and ALL have left happy about price and service More