Brunswick Auto Mart

Best Service In The World! I don't make to many post on my service, but let me tell you that the service was awesome! I got my car over 3 months ago and was promised a detailed I don't make to many post on my service, but let me tell you that the service was awesome! I got my car over 3 months ago and was promised a detailed on my car. I brought my car in today and it was done by the end of the day and they gave me a car to use as well for the day! Now most dealerships don't have to give you a car, but they did. Customer service was out of this world, even tho it was 7:45 am in the morning lol. If i can give more then 5 STARS then I would, as they have been nothing but great to me! You can't please everyone in business or life, but you all made me happy on everything and you will see my business more and more for the future! Greg Thompson More

Avoid at all cost, Terrible,Terrible and worse than Terrible The sales team was very dishonest,I made it clear what I wanted to pay.I made it clear I was fine walking away from this deal. Very dishonestly I was The sales team was very dishonest,I made it clear what I wanted to pay.I made it clear I was fine walking away from this deal. Very dishonestly I was promised I specific price which made me purchase an insurance policy on the vehilce. When it came time for financing they had there own agenda,which was totally opposite of our agreement. I wasted three hours of my life.They are very dishonest..avoid.this place. More

Excellent Toyota service We have had a Toyota extended warranty on our van and have taken it to Bruswick AutoMart Toyota for service and they have just been excellent. Every t We have had a Toyota extended warranty on our van and have taken it to Bruswick AutoMart Toyota for service and they have just been excellent. Every time I leave there I just feel that I have been treated so well. They treat you with respect, always seem to be upfront and honest, and seem to do everything they can to be as accommodating as possible. Highly recommended. More

Never Again This is the third vehicle I've purchased from this dealership, and it will be my last. The salesmen for my previous two purchases were professional, This is the third vehicle I've purchased from this dealership, and it will be my last. The salesmen for my previous two purchases were professional, had my new vehicle properly prepped, and contacted me following the sale to ensure my satisfaction. A lot has changed in ten years. The neophyte salesman wanted to follow me home while I picked up my bank papers and follow me to the bank to make certain I completed my transaction. When I vetoed that request, he called me while I was enroute to ensure I was returning to purchase the vehicle. Though he made a major production in explaining how meticulously the vehicle had been prepped, it was quite clear NOTHING had been done as evidenced by the tags and tape remaining in the car and the packaged plugs that were to be installed at the time of prep at the dealership. And since the purchase? Unlike a friend's experience in purchasing a Honda, there was NO follow-up, NO letter thanking me for being a repeat customer, NO nothing! Apparently volume sales trump professionalism and customer service! More

Unethical, told lies, won't return calls. I traded in my 2013 VW GTI for a 2017 GTI. At first their lease price was nearly $100 a month more than other dealerships, this should've been my fir I traded in my 2013 VW GTI for a 2017 GTI. At first their lease price was nearly $100 a month more than other dealerships, this should've been my first sign as to the integrity of Matt and the rest of the dealership. After negotiating my trade (a lease buy out, not a lease turn in) I received a bill for $900 from VW credit for the over mileage charge along with a few other fees. It seems the dealership decided after the deal to turn the car in and not purchase it as agreed, leaving me with the costs. After checking Yelp, it seems that this exact deception is a common issue with this dealership. I'm currently in the process of filing a complaints with VW corporate. Avoid this dealership at all costs. More

Horrible, unethical, crooks. I traded in my 2013 VW GTI for a 2017 GTI. At first their lease price was nearly $100 a month more than other dealerships, this should've been my firs I traded in my 2013 VW GTI for a 2017 GTI. At first their lease price was nearly $100 a month more than other dealerships, this should've been my first sign as to the integrity of Matt and the rest of the dealership. After negotiating my trade (a lease buy out, not a lease turn in) I received a bill for $900 from VW credit for the over mileage charge along with a few other fees. It seems the dealership decided after the deal to turn the car in and not purchase it as agreed, leaving me with the costs. After checking Yelp, it seems that this exact deception is a common issue with this dealership. I'm currently in the process of filing a complaint with VW corporate. Avoid this dealership at all costs. More

Service dept. is a nightmare We have bought many vehicles here. They are very eager to help when purchasing a car, but don't bother to try and get it serviced here. Impossible to We have bought many vehicles here. They are very eager to help when purchasing a car, but don't bother to try and get it serviced here. Impossible to reach anyone in the service department. You just get bounced around. (Not just once, seems like anytime I call) I will not be shopping for vehicles here any longer, and found the service I needed with 1 quick phone call at another jeep dealer. More

Nothing to write home about Purchased a used van there in Oct. 2015. Nothing special here. Would not go there for service. They claim "car buying made simple. It was just the usu Purchased a used van there in Oct. 2015. Nothing special here. Would not go there for service. They claim "car buying made simple. It was just the usual procedure. Went there because they have a big selection. Did find what we were looking for. Won't go back though. More

Lying by omission I purchased my 2016 Mazda 3 in Mid November. We cut a deal. When I said I was going to pay cash the price went up $250. They said that they get a I purchased my 2016 Mazda 3 in Mid November. We cut a deal. When I said I was going to pay cash the price went up $250. They said that they get a kickback from the finance company. Since I only had to hold the 2.1% loan for 3 months, I financed the $7500 minimum. The sales manager went through the 20 papers that need signatures, one of which was the finance document. At the top was a $195 loan origination fee. He told me that was figured in the total interest amount. If I paid off early, I wouldn't pay it. The form had a smoke and mirrors layout that concealed the truth. When I received my loan papers and saw that he mislead me. The amount borrowed was $7500 plus the loan origination fee. I was purposefully mislead. When I initially went there it was to look at a 2015, which mysteriously was sold in the 2 hrs from when I called and arrived. BAIT AND SWITCH. The experience was good until all this came to light. More

Cannot drive my brand new jeep I will not get into the very first part of purchasing my vehicle back in June, let's just say I got free loil changes due to the many inconveniences I I will not get into the very first part of purchasing my vehicle back in June, let's just say I got free loil changes due to the many inconveniences I went through to even get my jeep. Lied about approval mileage etc.... With that being said they did all my paperwork for me for my time tag and then when my temp tag was up I had to go out there and pick up my hard plates for the vehicle. Due to the vehicle being a lease I had to renew my plates on February 20, I took my registration to the BMV and they had the wrong middle initial when they turned in the paperwork further investigation revealed from the Bmv that they turned in the wrong name on my paperwork altogether which then caused me to get questioned by the Bmv about possibly if I presented fraudulent documents when I purchased a vehicle. It is now February 29 my situation has not been resolved by the dealership I was told on the weekend after my fourth trip to the BMV that somebody would be in contact with me today. Another Business day has passed aNother day has came and went that I have had to drive my wife to work my child to school and continue to pay for a vehicle that I cannot drive due to it having a illegal tags. The best part about this story is that when I called today I was told well "it is the last day of the month for us". Obviously their sales are only important when they're trying to make one not customer satisfaction after the fact. I won't even mention the fact that when my vehicle was delivered I was given one key I was told there would my second key I could pick up with my plates. The customer service is so bad at this facility my window barely goes up-and-down I only have one key and I am I'm reluctant to even call to request to get it serviced even though it is a lease because I am so frustrated with their games and the runaround. I would never ever return to this dealership for any reason to buy a vehicle. We bought two vehicles with in three weeks of each other from this dealership I will say that the volts wagon dealership across the street that utilizes Brunswick Automart there individuals were amazing and treated my wife very well however the individuals across the street are a completely different story. They care nothing about you or your situation after you sign the paperwork it is obvious as I am still sharing a vehicle with my wife. More