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Brunswick Auto Mart
Brunswick, OH
2,929 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,929 reviews
August 29, 2018
survey format I do not like your survey format, past surveys didn't really cover a person true experience, it only gave you what you wanted to hear, this is the fir I do not like your survey format, past surveys didn't really cover a person true experience, it only gave you what you wanted to hear, this is the first one that is allowing me a say. I'm handicapped and for the first time I was told to have a seat, I didn't have to stand (which is extremely difficult for me) while the service person does what he has to do to get me all signed in. Thank you Rich, greatly appreciated. More
by nononononononononono
Employees Worked With
Rich
August 29, 2018
Experienced, Professional, & Knowledgeable Dealer My wife and I just purchased our third Subaru, The last two have been with the help of Bill Wall from Brunswick Auto. Bill helped us navigate the Cost My wife and I just purchased our third Subaru, The last two have been with the help of Bill Wall from Brunswick Auto. Bill helped us navigate the Costco-supported purchase and was always up front with us about every detail. We never felt pressured and always felt we were being treated fairly. If Bill is there when it comes time for our fourth Subaru, we will seek him out once again. More
by Subaru Fan
Employees Worked With
Bill Wall
August 28, 2018
Car runs so much better now! I brought my Toyota Yaris in for a tune-up and brake repair, and I was very happy with the service quality and timeliness. Jeff was very helpful at ke I brought my Toyota Yaris in for a tune-up and brake repair, and I was very happy with the service quality and timeliness. Jeff was very helpful at keeping my budget, future repairs, and safety in mind (especially since a leak was found in my rear brakes!). The car ran smoothly when I got it back, and I feel much safer driving it. I'm also glad that the repairs were made using genuine Toyota parts since the original parts had performed so well and for so long. More
by LMS
Employees Worked With
Jeff Harry
August 28, 2018
Bad sale Bought a certified Jeep, headliner sagging, rear shock leaking, rear wiper needed replaced, needed a lot of paint touch up. They replaced shock & wipe Bought a certified Jeep, headliner sagging, rear shock leaking, rear wiper needed replaced, needed a lot of paint touch up. They replaced shock & wiper. Touch up job sucked, did nothing about headliner More
by Trickgrimes@yahoo.com
Employees Worked With
Salesman & sales manager
August 24, 2018
10k maintenance This was my first experience with the service department, having purchased my new vehicle at another dealership. Ted was great entering my data first This was my first experience with the service department, having purchased my new vehicle at another dealership. Ted was great entering my data first time and making sure I was aware of the service being provided at the 10k maintenance. I expected an hour wait and the vehicle was done in 30 minutes. Quick, accurate and informative. Some very good metrics for a service department to hit IMO. More
by MyToyota
Employees Worked With
Ted
August 24, 2018
Always Top Notch Service! Excellent dealership and awesome service department. Rob in service write up treats your car like it's his own....very helpful and considerate of my t Excellent dealership and awesome service department. Rob in service write up treats your car like it's his own....very helpful and considerate of my time and issues when they arise! More
by ECHO
Employees Worked With
Rob
August 24, 2018
Very happy The General Manager and Matt Dobson was very helpful on getting me the truck I wanted. Thank you very much. I will spread the word how awesome these t The General Manager and Matt Dobson was very helpful on getting me the truck I wanted. Thank you very much. I will spread the word how awesome these two were and will highly recommend to everyone this is the place to go. More
by Dodgeram18
Employees Worked With
Matt Dobson
August 23, 2018
Factory Recall My Toyota Sienna had a factory recall for a problem with the rear sliding doors which was a two day job. When I picked it up I checked out the rear se My Toyota Sienna had a factory recall for a problem with the rear sliding doors which was a two day job. When I picked it up I checked out the rear seat area to make sure everything looked alright and was amazed to find black grease stains all over the carpet mats. There was also a grease stain on both seats and on one of the seat backs. I mentioned it to a service technician but he disappeared and never came back. By the time I found someone else who could address the problem and have the mess cleaned, all told it took about 40 minutes. To make matters worse when I got home I noticed a grease stain on the side of the front passenger seat and some deep scratches in one of the plastic strips that border the seat sliding channel. Since they felt it was okay to return my car in this condition, I will not take my car there for service again. More
by Wildcat67
Employees Worked With
Do not know names
August 22, 2018
GREAT Matt was Great and very very helpful I had a bad experience with Ganley and he was able to help me fix the terrible deal I made with them!!! Matt was Great and very very helpful I had a bad experience with Ganley and he was able to help me fix the terrible deal I made with them!!! More
by satisfied customer
Employees Worked With
Matt was great to work with. I will go back to buy from him
August 22, 2018
Needed service and they helped I got a "Free Complimentary Oil Change" and "Free tire rotatation" coupon in the mail. Knowing that most all dealers do not offer free oil changes and I got a "Free Complimentary Oil Change" and "Free tire rotatation" coupon in the mail. Knowing that most all dealers do not offer free oil changes and most charge for tire rotations. I went ahead to the dealership and presented the coupon in the express service. The advisor took my information and said there was a recall on my car. Surprisingly he offered to take care of the recall at this time as well. He asked if I had time to have the recall done, I replied sure. Knowingly I showed up to the dealer without an appointment, I knew there was going to be a little wait. After about 1 hr and 45 minutes , the car was done. Oil change, tires rotated, and recall completed. And to my surprise, the balance was $0.00! More
by Phal
Employees Worked With
Can't remember advisor' name
