Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Brunswick Auto Mart
Brunswick, OH
2,929 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,929 reviews
September 20, 2018
Good Experience I had an excellent experience leasing a car (Toyota) with Rhonda. And I just brought in my car for a 5,000 mile checkup. My appointment was at 4:30 I had an excellent experience leasing a car (Toyota) with Rhonda. And I just brought in my car for a 5,000 mile checkup. My appointment was at 4:30 PM, my car was taken back immediately, serviced, the technician (Ted) explained what was going to be done and he was very helpful. I was told I would be out of there within 45 minutes and I was. All around good experience. More
by LisaJo
Employees Worked With
Ted
September 19, 2018
Another awful service experience I've had nothing but trouble with Brunswick's Subaru service department, this most recent trip was no exception. The LED headlight failed on my 2018 I've had nothing but trouble with Brunswick's Subaru service department, this most recent trip was no exception. The LED headlight failed on my 2018 WRX at just over 10k miles. Should be a warrantable issue, but not according to these bozos. They claimed my driving lights, triggered by the high beam circuit, caused the failure - and then proceeded to claim that a surge of power magically jumped between circuits to the low beam and blew the LED driver. You'd have to be an idiot to believe that utter garbage, physically impossible for such a thing to happen. So instead of leaving with a repaired car, I got a nearly $1,300 quote to replace the headlight. I don't have that kind of money to just throw around, nor should I have to pay for something that wasn't my fault. How can I be so sure? Well if the driver was indeed blown, it wouldn't start working intermittently the next day. Not the first time this service department has been useless. On my previous car (2015 Legacy) the head restraint became discolored, which they attributed to me putting a sticker on it. Absolutely absurd, who even does such a thing? Had an intermittent issue with the TPMS system on my mom's car (2017 Forester). Their solution? Overinflate the tires, then the light will go away...because that won't cause improper tire wear or risk a blowout or anything. More recently, the turbo failed on my WRX at 7,500 miles. They tried to blame me for the oil being low, which it was not, and sent me on my way. As soon as I went to get back on the highway it made the same noise, took it right back and they still couldn't figure it out. Had to leave it for over a week until they could determine the issue and fix it. Needless to say this isn't the first time I've had issues with them, the aforementioned instances are just a few of the headaches I've been through with them. EDIT: I have contacted Charlie Dodds per the response I received from Brunswick. I am waiting on a response and will update when I receive one. EDIT: I sent an email to Charlie Dodds on 10/4 and as of 10/13 I have not received a response. I also have taken my car to a different dealer for a second opinion per the advise of SOA, that other dealer's diagnosis is very different than the crap Brunswick tried to feed me, and they are working with me to get this sorted out. My advise to anyone is steer clear of Brunswick for service. More
by andrew_l_s
Employees Worked With
3439 James McElwee
September 17, 2018
Informative, helpful and friendly service Although, I did not have an appointment I was taken care of and in and out of the dealership quickly. The employees were helpful and appropriately per Although, I did not have an appointment I was taken care of and in and out of the dealership quickly. The employees were helpful and appropriately personable. Quality service, 10/10 for me! More
by atomak33
Employees Worked With
Anthony
September 14, 2018
Express Service I stopped in on 9/13 at 4:30 pm for an oil change. Stephanie took care of me and though it was busy, provided excellent service. I did not feel rush I stopped in on 9/13 at 4:30 pm for an oil change. Stephanie took care of me and though it was busy, provided excellent service. I did not feel rushed or pushed into anything I didn't want. It was worth the 30 minute drive! More
by Sue H.
Employees Worked With
Stephanie
September 13, 2018
great people and fasterservice than i expected Everyone was polite and very friendly , Good info about my recall , Service was faster then i was told I got a lube oil and filter . Anthony asked Everyone was polite and very friendly , Good info about my recall , Service was faster then i was told I got a lube oil and filter . Anthony asked if i needed a tire rotation which i had not thought about ,he did ask .he did not try to sell me! As for my service for the price i paid was well worth it ! More
by Nancy 111
Employees Worked With
3561 Anthony Scicchita
September 12, 2018
Smooth with James Upon entering, James greeted me for my oil change and tire rotation for my forester on Tuesday (yesterday). Made me somehow feel comfortable. Made sur Upon entering, James greeted me for my oil change and tire rotation for my forester on Tuesday (yesterday). Made me somehow feel comfortable. Made sure everything worked fine and smooth. More
by Forester2017
Employees Worked With
James
September 12, 2018
O time appointments! Fantastic personalized service. I will only have my Jeep Grand Cherokee serviced at Brunswick Auto Mart. Entire staff is fantastic-knowledgable, polite, on time appointeents. Entire I will only have my Jeep Grand Cherokee serviced at Brunswick Auto Mart. Entire staff is fantastic-knowledgable, polite, on time appointeents. Entire facility is extremely neat & clean. My appointment did not take as long as expected-they finished my car 15 minutes sooner! More
by jeep owner
Employees Worked With
Not sure of young man's name in service dept. He was very nice & polite!
September 12, 2018
See Josh I worked with Josh. He was great to work with; upfront, honest, prepared. I told him what I wanted in price range and he worked with me on that. I got I worked with Josh. He was great to work with; upfront, honest, prepared. I told him what I wanted in price range and he worked with me on that. I got a good deal and overall satisfied with my new compass. More
by Cmlozano
Employees Worked With
Josh
September 12, 2018
Service Department The Sales team & Service Department are good people. We had our 2016 Dodge Grand Caravan in for routine maintenance. When we called to see up our serv The Sales team & Service Department are good people. We had our 2016 Dodge Grand Caravan in for routine maintenance. When we called to see up our service appointment we spoke with our salesman Victor who always takes great care of us. We explained that we had several appointments the day of our appointment and we couldn't wait while being serviced. He provided us with transportation while the work was being done. We received a call a few hours later from the friendly ladies at the checkout area informing us that our vehicle was ready for pickup at our convenience. It was a smooth transaction, we dropped off the loaner vehicle and left with our in great condition. We continue to go back for service due to the great team there. A+ More
by ShultzW
Employees Worked With
Victor
September 12, 2018
12,000 service appointment This is the only Subaru dealership to which I will take my 2018 Legacy. During my appointment yesterday, 9/11/18, my service advisor James was profess This is the only Subaru dealership to which I will take my 2018 Legacy. During my appointment yesterday, 9/11/18, my service advisor James was professional and courteous. He told me what the cost including tax would be upfront. In addition, my car was finished in 40 minutes. More
by NancyL
Employees Worked With
James McElwee
