Brunswick Auto Mart

Oil change. Excellent customer service at the service department and my oil change was done in a timely matter .I would recommend Brunswick auto Mart to anyone Excellent customer service at the service department and my oil change was done in a timely matter .I would recommend Brunswick auto Mart to anyone More

Repair of vehicle I brought my 2011 Dodge Ram in for a part that I was waiting for. Connor was exceptionally helpful and when I was leaving he said could you wait ano I brought my 2011 Dodge Ram in for a part that I was waiting for. Connor was exceptionally helpful and when I was leaving he said could you wait another 5 minutes, we would like to wash your truck. I find that was excellent customer service. You need more people like Connor to meet the needs of the customers. More

Damaged Ascent with VIN: 4S4WMAMD6K3422093 I went to Brunswick Subaru offices on 7/7/2018, I customized, made a down payment, and factory ordered a 2019 Subaru Ascent (I had no prior dealings w I went to Brunswick Subaru offices on 7/7/2018, I customized, made a down payment, and factory ordered a 2019 Subaru Ascent (I had no prior dealings with this particular dealership. I went there because as a Costco customer supposedly you get a fair deal on a car without having to negotiate back and forth with the dealership). When I called Brunswick Subaru to inquire about the car a couple of months later, I was told that the car will arrive on their lot on 9/21/2018. On Friday the 21st, I gave them a call and they confirmed that the car had indeed arrived on their lot that morning. They gave me the VIN number to use it for my car insurance and we scheduled an appointment for me to pick up the car the next morning. I specifically asked the salesperson not to unwrap the car, not to wash it, and generally leave it the way they received it from the factory. The salesperson agreed but he said they had to put gas. I said, I understand. When I arrived the next morning, and while waiting for them to complete the paperwork for me to pay, I asked the salesperson to see my car. He gave me the key and pointed where the car was on the lot. I went outside only to find out that the car had considerable damage on the right side of the front bumper (needless to say that they had unwrapped the car, etc.)! I rushed back in and I asked them what had happened? Nobody knew anything! I kept asking them how did they manage to damage a car that had just arrived on their lot the previous day and they seemed to be angry with each other because they did not notice the damage earlier, themselves (or as the salesman kept saying, they were not informed about the damage earlier in order to "fix it")! So, the best they could do for me, was to offer their apologies and switch the front bumper with a bumper from another Ascent (of the same color) that they said they had on their lot. And then sell the car to me as brand new (like nothing had happened)! Of course I refused their offer, asked for my deposit, and left the dealership annoyed and visibly angered. There are two questions in my mind that future customers of Brunswick Subaru need to consider: 1) First, is whether you can trust that the Brunswick Subaru has the capability of providing the five star new-car purchasing experience that we have come to assume and expect these days (especially when we buy new cars that cost tens of thousands of dollars). 2) More importantly, however, is whether some of the people working in Brunswick Subaru have the moral and ethical standards that we expect from people we do business with. Consider this: The salesman was angry because he didn't notice (or was not told about) the damage earlier to patch it and pretend that nothing happened. The dealership, overall, had the audacity to suggest that I buy a car (as brand new) after they hit it and changed/patched the bumper! Overall, I think that their level of incompetence and their lack of ethical standards are pretty evident. More

Ten thousand mile service The PM on both my Pasatts was done on time and without a hitch The service personnel were warm and friendly. A special thanks our salesman, Bob Boylan The PM on both my Pasatts was done on time and without a hitch The service personnel were warm and friendly. A special thanks our salesman, Bob Boylan. When we come in he always chats with us for a moment More

Excellent service with a touch of heart! I was skeptical on purchasing a new vehicle knowing my credit wasn't the best. I was directed to Mrs. Jane and she did everything she could to make my I was skeptical on purchasing a new vehicle knowing my credit wasn't the best. I was directed to Mrs. Jane and she did everything she could to make my dream to come through and I had a trade in. She put me in a brand new Dodge Journey 2018. Love that woman!!!! More

Wonderful experience Service appt. was a wonderful experience. Warmly greeted by rep. Walked through the process of work being done. Very kind individual made me feel most Service appt. was a wonderful experience. Warmly greeted by rep. Walked through the process of work being done. Very kind individual made me feel most comfortable. Job was completed in appropriate amt of time. The same service rep followed through at end of appt. and I was very satisfied. More

Great Experience My husband and I shopped a few different dealerships (different makes, models, etc). Ended up at Brunswick Auto Mart and worked with Terry Dorsey. He My husband and I shopped a few different dealerships (different makes, models, etc). Ended up at Brunswick Auto Mart and worked with Terry Dorsey. He really listened to what we needed/wanted and worked with us. We liked the deal so much, we actually bought a second car that day. Thanks Terry! More

Recall service and normal maintenance service appointment. They did an outstanding job to take care of the recall notices on my 2018 Pacifica. They also performed the normal 5,000 mile service. I am very pleas They did an outstanding job to take care of the recall notices on my 2018 Pacifica. They also performed the normal 5,000 mile service. I am very pleased as to how they take care of their customers. I have been dealing with this dealership for the past 8 years and 5 cars later I am still pleased with the staff and the quality of service. More

Standard Service Leased Vehicle - Oil Change Overall okay with the service. Friendly staff and time was not long. The issue was that I made the appointment for both the service and to check brake Overall okay with the service. Friendly staff and time was not long. The issue was that I made the appointment for both the service and to check brakes. They told me since my appointment was for the afternoon, they did not have the time to check and possibly service. I had to make another appointment for a later date. So for me this is a total time waster for service that could have been accomplished in one visit. More

Sales Visit - Pre-Owned We shopped online for a pre-owned Jeep Cherokee & Brunswick Auto Mart had the best deal. We found a 2016 Jeep Cherokee Latitude with very low miles a We shopped online for a pre-owned Jeep Cherokee & Brunswick Auto Mart had the best deal. We found a 2016 Jeep Cherokee Latitude with very low miles and the lowest price of all we came across. We were not disappointed when we came in to drive it. Art Miller was our salesperson and he made sure our "new" pre-owned Jeep was perfect at the time of delivery. Thanks Art! I highly recommend Brunswick Auto Mart. Their inventory, both New & Pre-owned is enormous! Good people, great deal, you can't asked for anything more! More