Brunswick Auto Mart

Best Sales Associate - Stephen Sittneck The dealership is well located to complete the test drive (best one I have taken), is clean & easily navigated and has one of the most amazing sales a The dealership is well located to complete the test drive (best one I have taken), is clean & easily navigated and has one of the most amazing sales associates I have had the pleasure to do business with - Stephen Sittnick! Stephen really took the time to help us through the process (as we were completely new to Subaru and knew almost nothing about the company). He is EXTREMELY knowledgeable about Subaru models and features! IF there is a question he did not know, he researched and found the answer and then, most importantly, shared it with us in a timely fashion. Stephen, though he did not have to as we were going to buy anyway, went out of his way to locate us a hidden $500 discount that we would never have known about. On top of this, when my wife asked for Subaru swag (t-shirt and hat) he said yes. We later found out Stephen went above and beyond by purchasing this out of his own pocket. It was not supplied by the dealership. This is someone who is TRULY committed to his Customers and has THEIR best interest at heart!!! I have a new car (1 year old) and now I am already shopping for a Subaru to purchase. Stephen is helping us with this as well. Though we have not utilized the service center yet, Stephen took us on a tour of the check-in area (and process), waiting area, amenities, etc. Service after the sale is extremely important to us and we are not at all worried about the service provided to us. The only recommendation I could provide to the Service Department would be to upgrade the snacks and drink area. The drink machine and snacks of Ganley Honda in North Olmsted (see Hazmo for sales) was way more advanced. More

Excellent! 2nd New Vehicle Purchased Here This is the second new vehicle that we have purchased at this dealership through Nick. He is very friendly and listens to what you are looking for in This is the second new vehicle that we have purchased at this dealership through Nick. He is very friendly and listens to what you are looking for in a vehicle. Not pushy and went above and beyond to find the vehicle and color that I wanted. More

Exellent! I love my Subaru! I am very grateful for the time, commitment, and service that got me through the new car process! I would definitely recommend this I love my Subaru! I am very grateful for the time, commitment, and service that got me through the new car process! I would definitely recommend this dealership and I am so happy to be a part of the Subaru family! More

Very poor and rude behaviour I did the car service and oil plug fell down and oil leaked and car shutdown and stuck in car for more than 2 hours in the center of road with small k I did the car service and oil plug fell down and oil leaked and car shutdown and stuck in car for more than 2 hours in the center of road with small kid. When i complaint about that manager was too rude and un professional. Never recomend to go this dealer ever. Never saw worst than this ever in my life More

Worst car buying experience ever!!, avoid Vince Romito!! I purchase 2 new vehicles at the same time, over 90K spent and my salesman Vince was the worst, all he cared about was getting the sales on the board I purchase 2 new vehicles at the same time, over 90K spent and my salesman Vince was the worst, all he cared about was getting the sales on the board and on to the next victim, the car was delivered with the shipping film all over the paint, I had to keep calling them to find out about them locating my truck and just now had a question about the free oil changes and him nor the 2 sales managers has ever called me back, I will never buy another care here again and I would warm people out there to avoid Vince at all costs!!!! no one at this place cares after the sale More

Greedy, terrible dealership Have dealt with this dealership for 15 years & have leased 12 vehicles. They in no way would work with me the salesman told me I was at least $100 o Have dealt with this dealership for 15 years & have leased 12 vehicles. They in no way would work with me the salesman told me I was at least $100 off on pymt for every vehicle I gave him. I called back spoke to manager who also refused to work with me after telling him Falls Motor City could do it, his response was "If you want to believe the lies they tell you, go ahead". I went over to FALLS MOTOR CITY & was given everything I was promised. Great dealership, would recommend to EVERYONE. BRUNSWICK AUTO MART you SUCK & should look at your reviews on yelp, consider new management & sales people in the JEEP department. Maybe take some training from FALLS MOTOR CITY on how to be a great dealership. More

They swapped tires on my brand new Chrysler 300 My husband and I purchased 2 Chryslers from this dealership. After reading the manual, my husband noticed that one of the cars did not have the 20 inc My husband and I purchased 2 Chryslers from this dealership. After reading the manual, my husband noticed that one of the cars did not have the 20 inch rims that were listed. We contacted the dealership who then attempted to issue us a $300.00 check...very deceptive practices! The manager was extremely rude and could use a course on customer service. Hiring a lawyer, you messed with the wrong people! More

Worst dealership If you want to spend hours going back and forth on price, this is your place. If you want to be insulted on your trade in value, this your place. So g If you want to spend hours going back and forth on price, this is your place. If you want to be insulted on your trade in value, this your place. So glad we walked away and found a dealer 1000 times better! More

Den of thieves in service department Do not go here for any customer pay work. They refuse to write any of your comments on work orders so they can deny knowledge of any reoccurring probl Do not go here for any customer pay work. They refuse to write any of your comments on work orders so they can deny knowledge of any reoccurring problems. More

Great Overall Experience We first went into the dealership to test drive a vehicle. We had made an appointment which was honored with no delays. After going over the vehicle We first went into the dealership to test drive a vehicle. We had made an appointment which was honored with no delays. After going over the vehicle with us, the sales rep, Ryan Hart let us take the vehicle out on our own. A week or two later we set up an extended test drive. Having completed that, we visited two other dealerships to get prices and trade-in appraisals. We went back to Ryan and agreed on a vehicle price and trade-in with little fuss. The vehicle was delivered that day with zero hassle. The entire experience was pleasant and without drama or problems. More