Brunswick Auto Mart
Brunswick, OH
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Very happy The General Manager and Matt Dobson was very helpful on getting me the truck I wanted. Thank you very much. I will spread the word how awesome these t The General Manager and Matt Dobson was very helpful on getting me the truck I wanted. Thank you very much. I will spread the word how awesome these two were and will highly recommend to everyone this is the place to go. More
Factory Recall My Toyota Sienna had a factory recall for a problem with the rear sliding doors which was a two day job. When I picked it up I checked out the rear se My Toyota Sienna had a factory recall for a problem with the rear sliding doors which was a two day job. When I picked it up I checked out the rear seat area to make sure everything looked alright and was amazed to find black grease stains all over the carpet mats. There was also a grease stain on both seats and on one of the seat backs. I mentioned it to a service technician but he disappeared and never came back. By the time I found someone else who could address the problem and have the mess cleaned, all told it took about 40 minutes. To make matters worse when I got home I noticed a grease stain on the side of the front passenger seat and some deep scratches in one of the plastic strips that border the seat sliding channel. Since they felt it was okay to return my car in this condition, I will not take my car there for service again. More
GREAT Matt was Great and very very helpful I had a bad experience with Ganley and he was able to help me fix the terrible deal I made with them!!! Matt was Great and very very helpful I had a bad experience with Ganley and he was able to help me fix the terrible deal I made with them!!! More
Needed service and they helped I got a "Free Complimentary Oil Change" and "Free tire rotatation" coupon in the mail. Knowing that most all dealers do not offer free oil changes and I got a "Free Complimentary Oil Change" and "Free tire rotatation" coupon in the mail. Knowing that most all dealers do not offer free oil changes and most charge for tire rotations. I went ahead to the dealership and presented the coupon in the express service. The advisor took my information and said there was a recall on my car. Surprisingly he offered to take care of the recall at this time as well. He asked if I had time to have the recall done, I replied sure. Knowingly I showed up to the dealer without an appointment, I knew there was going to be a little wait. After about 1 hr and 45 minutes , the car was done. Oil change, tires rotated, and recall completed. And to my surprise, the balance was $0.00! More
Oil & filter change and rotate tires. Oil and filter was changed and hopefully tires rotated,but not all fluids were checked or topped up. When I got home windshield washer fluid was almo Oil and filter was changed and hopefully tires rotated,but not all fluids were checked or topped up. When I got home windshield washer fluid was almost empty. Makes me wonder if any of the other fluids were checked? Yes I am a little disappointed. When you pay $78.68 I expect all things to be done as listed. Maybe next time I will go to another dealer service center. This was invoice 241407,tag ts787, customer 138827 More
Great Jeep service. I scheduled a service appointment for our 2008 Jeep Wrangler Unlimited because we were trying to diagnose what was needed for our 110,000 mile JK. The I scheduled a service appointment for our 2008 Jeep Wrangler Unlimited because we were trying to diagnose what was needed for our 110,000 mile JK. They did not try to oversell me and I have greatly appreciated their honesty and service. They were much better than the other Jeep dealership in Avon. More
Consistently Exceptional Service - 2011 Subaru Whether it has been for an oil change, or new set of tires, the staff at Brunswick Auto Mart Subaru Dealership have always been courteous, efficient, Whether it has been for an oil change, or new set of tires, the staff at Brunswick Auto Mart Subaru Dealership have always been courteous, efficient, professional and helpful. They keep me informed of length of time for service and if I need a light bulb replaced or new brakes. The service dept is very thorough and even washes my car every time that I come. I would not take my car anywhere else to have it serviced. T More
Exceptional service We had an issue with our windshield washer assembly. Called in and made an appointment. Arrived at the service center on time, greeted well, and rep We had an issue with our windshield washer assembly. Called in and made an appointment. Arrived at the service center on time, greeted well, and repairs were completed wuthin an hour. Great job by a great team! More
Would not go anywhere else We have been taking our cars to Brunswick Toyota for several years. They are always courteous, thorough and caring. I believe that they are honest a We have been taking our cars to Brunswick Toyota for several years. They are always courteous, thorough and caring. I believe that they are honest about what really needs to be addressed with our cars. That honesty is difficult to find sometimes. Definitely FIVE stars! More
Empty Promises I had a warranty issue with my radio back in April, Was told they ordered a replacement, and they would install on my next service call. Arranged a s I had a warranty issue with my radio back in April, Was told they ordered a replacement, and they would install on my next service call. Arranged a service appt. 3 weeks in advance, confirmed the replacement radio was there and ready to be installed. Show up for the appt., told that they would correct the recall on the cruise control as well as replace the radio. 3 hours later a phone call to say we don;t have the radio, it'll be a week or more to get it in. No one here supervising or following up. Not the next place I'm going to buy a car. Unfortunate, since the salesman who sold we the car was outstanding. More