Brunswick Auto Mart

AVOID SALES MANAGER CHRIS AT ALL COSTS Started off dealing with Vince Romito who is very honest, professional, and trusting. But he had previous customers that made up their mind to purcha Started off dealing with Vince Romito who is very honest, professional, and trusting. But he had previous customers that made up their mind to purchase a vehicle and Vince handed me off to the salesman next to him (i think Tom was his name). This salesman was very sneaky, dishonest, untrustworthy and overall left me uneasy and uncomfortable. The sales manager Chris was just as bad and actually upset me so much that I gathered all of my papers and material and walked out in the middle of purchase details with both Tom and Chris following asking me to come back and sit down. That being said, I will do business with Vince and Vince alone, even after my nightmare with the other clowns. Vince is one of VERY FEW salesmen that I ever felt comfortable around. Avoid his neighbor Tom and Mgr Chris at all costs, TRUST ME ON THIS. More

Vince Romito Vince was our salesman and his hard work and determination put us in a new jeep he never gave up on us. The finance person Barry never gave up . Our t Vince was our salesman and his hard work and determination put us in a new jeep he never gave up on us. The finance person Barry never gave up . Our total shopping trip today was a 10 because of these two gentlemen . Thank You Brunswick auto mart. More

Unprofessional and horrible customer service! Extremely unprofessional group and horrible customer service from all departments! I DO NOT recommend using this dealership! I leased a Jeep from them Extremely unprofessional group and horrible customer service from all departments! I DO NOT recommend using this dealership! I leased a Jeep from them about 2 months ago and am still dealing with issues and problems. They went out of their way for the sale and then decided to screw everything up! When expressing our concerns to the General Manager, I was given attitude, interrupted, and cut off. I will not be using this dealership ever again or recommending to anyone. More

We keep coming back We have purchased our last 3 cars from here. Jose is the best! Everyone is very freindly and helpful. Just one negative. The bathroom is nasty and We have purchased our last 3 cars from here. Jose is the best! Everyone is very freindly and helpful. Just one negative. The bathroom is nasty and in need of an update. Other than that?? More

Gotcha! I test drove a 2015 Prius C with Ardell Cloud after doing much research and decided against it for several reasons. His boss, Anthony Erwin, suggeste I test drove a 2015 Prius C with Ardell Cloud after doing much research and decided against it for several reasons. His boss, Anthony Erwin, suggested a 2015 Prius as an alternative due to the low lease payment resulting from various promotions that were ending the following Saturday. I test drove it with Ardell Cloud again and, although generally impressed with the car for the lease payment being asked, I pointed out a couple of concerns during the drive. I made it clear that I wanted to do some research on the vehicle first before I made a decision. Mr. Cloud stated that I needed to sign a document in the interim to price protect me in case I came back to complete the deal and had to put down a $1,000 good faith credit card payment, and upon my asking a couple of times, assured me that I could still decide against it by Saturday. I emphasized that I don't make spot decisions on big ticket purchases without doing research first. Despite my knowing better at my age, I didn't bother to read the document that I signed because at that point, I had no reason to distrust Mr. Cloud, Mr. Erwin or the dealership. After researching expert and consumer reviews of the Prius on line for the next couple of days and talking to current owners, I decided against it. But I also eventually read the document I signed and discovered it was not just a price protection guarantee, but a non-refundable deposit agreement. I informed Mr. Cloud of my decision by voice and e-mail on Thursday morning and voiced my concern about the terms of the agreement, early enough so that the vehicle wouldn't be pulled from the lot inventory and prepped. Mr. Cloud left me a voice mail that evening stating that he acknowledged my decision and understood. He was off on Friday but called me Saturday morning, at which time I gave him my bank card number to credit me the $1,000. At that point, I felt confident enough to call another dealership and give them a deposit over the phone to reserve the alternate choice car that I had decided on. Shortly afterward, Mr. Cloud makes a frantic call to me that "he just got his butt chewed out" by Mr. Erwin, and would I do him a favor by explaining to Mr. Erwin why I decided against the Prius, again assuring me that the bank card credit would go through. I told him that I was on my way out the door (to the other dealership to fill out the papers) and that I would fulfill his request later in the day. The next morning, I sent Mr. Erwin a detailed e-mail explaining why I decided against the Prius, with a cc going to Mr. Cloud so that he would be assured that I did him the favor that he asked. Mr. Erwin eventually called to ask me the same questions that I had addressed in my detailed e-mail to him, and after much back-and-forth and reminding him of Mr. Cloud's assurances that I could change my mind and that I would be credited the deposit, he informed me that the dealership doesn't refund deposits, with no exceptions, despite the fact that I had already placed a deposit at the other dealership. I acknowledged that I was foolish for not reading the deposit agreement while at his dealership, and that if I was permitted to go home, do the research and then make a decision as I had initially wanted, we wouldn't be having this conversation. I told him that I was semi-retired and that I couldn't afford to spend $1,000 and have nothing to show for it, so I asked if he would consider reducing the deposit by half. The next day, he informed me that the owner refused, so I'm out $1,000 even though they didn't have to transport a car from another dealer or didn't have to prep it. They still have the car on the lot to sell that I indicated I would have selected if I went through with the deal. I have to say that I was alarmed by the sour grapes attitude displayed by Mr. Erwin and the way he seemed to be personally offended at my dislike of the car, as well as his repeated expressed disbelief of the reasons I decided against it ("I think there's something else going on here. What's the real reason?") . The moral is to not let yourself be pressured or intimidated by these people, and to read all documents carefully before signing to avoid being the victim of a GOTCHA! Naivety and timidity can cost you big time. More

Charged for work that was not needed I took my 07 Camry into this dealership for a check engine light and VCS warning. Before going here I had the car checked out by a mechanic and he tol I took my 07 Camry into this dealership for a check engine light and VCS warning. Before going here I had the car checked out by a mechanic and he told me the code of 606 ECM was the issue. I told this to the dealership and they said OK, it will still be $105 to check it out and if I fix the car that cost would be rolled into the repair. They told me a coil needed to be replaced for $248. After picking up the car and driving for 2.5 days and about 100 miles all lights came back on again! When I took it back they now told me the O2 sensor was bad, $500 to fix. When I picked up the car and looked at the bill the code was 606 O2 sensor. When I called to complain to Mike he listened and then said he would look into it. That is the last I heard from this dealership regarding my issue. I had been taking my truck here for oil changes but no more. Please shop else where and what ever you do don't have you car fixed here or you will pay for items that may not need fixed! More

14 Cars and counting Just picked up my 2014 Jeep Patriot Latitude 4X4. It's the 14th car I've purchased from Brunswick Auto Mart since 1992. My salesman, Chuck Brady is a Just picked up my 2014 Jeep Patriot Latitude 4X4. It's the 14th car I've purchased from Brunswick Auto Mart since 1992. My salesman, Chuck Brady is a wonderful, honest man. He's sort of retired now, only coming in when one of his old customers needs a car. I call him, tell him what I need and what I can afford, two days later I'm driving out of the dealership a happy man. Sales and service with a smile. Chuck in finance was great as well. No other dealership in NE Ohio can do for a customer what Brunswick does. I will never go anywhere else. I've read the other reviews and quite frankly don't understand them. Things happen. Give them a chance and you won't be sorry. More

Non disclosure of used car issues I bought a used Toyota from them and when I went up to get car serviced two days later the service tech had a list of known issues wrong with the car. I bought a used Toyota from them and when I went up to get car serviced two days later the service tech had a list of known issues wrong with the car. They did not disclose them and now the cost to get fixed is triple the price of the car!!!! Cannot afford to repair it. They lied right to my face and did not disclose the known major issues!! The car cannot pass emissions!! These people should not be in business do not buy from them!!!!! More

Great experience, highly recommend A pleasant and surprisingly painless experience purchasing a new Tiguan! The car and the price were agreed upon over phone/email ahead of time, which A pleasant and surprisingly painless experience purchasing a new Tiguan! The car and the price were agreed upon over phone/email ahead of time, which made the process even quicker. The salesman, Andy B., seemed very straight-forward and transparent - frankly, that ended up being the deciding factor for me between Brunswick and another dealer. Andy really went above and beyond to make the whole process as smooth as possible. Will definitely come back and recommend to others! More

The "Sales Manager" and staff in the Toyota Showroom were horrible. They were unable to provide me with any general information about pricing, and instead tried to force me into a high-pressur Showroom were horrible. They were unable to provide me with any general information about pricing, and instead tried to force me into a high-pressure negotiation situation. The Sales Manager was VERY rude, domineering, manipulative, and insulting. I was completely shocked by his behavior. Nothing he said was helpful or intelligent or made any sense, he was just trying to control me with manipulative sales tactics and his domineering, overpowering personality. The way he talked to me was demeaning and insulting. At one point, he looked me up and down at what I was wearing and made some comparison between shopping for clothes and shopping for a car... this was his reasoning for why he couldn't give me any general pricing information, he said I needed to decide that I really wanted it first before he could give me any pricing information. It didn't even make any sense and his behavior was completely juvenile, rude, and inappropriate. A total lack of self awareness. Completely awful experience from the very first minute onward. At no point during my visit, did anybody there provide me with any useful information or help me to understand what the possibilities were. If the Manager was acting this poorly, I have to imagine that this is the tone for the entire establishment. Two team members worked together with sneaky tactics to trap me in the showroom and force me into a situation that I wasn't interested in engaging in to begin with. They just wasted my time. I came to check out the cars and get some general information, but was unable to do either, because the staff was on my back and hanging on me from the moment I walked in.... which might have been ok if they were interested in being helpful and providing the information I was looking for, but nobody provided any helpful information at any point. Instead, I was manipulated into a situation with a very rude, domineering man who was demeaning, insulting, and not interested in helping me as a customer. I was beyond disappointed and will never return to Brunswick Auto Mart after this experience, particularly the Toyota division. I will buy my new car elsewhere and do not recommend anyone go there, not even just to look, they will jump on your back and not leave you alone - like a pack of hyenas. The Sales Manager in the Toyota showroom was rude, insulting, and practiced incredibly manipulative sales tactics, he's more interested in dominating you than helping you. Beyond poor experience. I don't recommend even going into the Toyota showroom.... BEWARE. More