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Brunswick Auto Mart
Brunswick, OH
2,853 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,853 reviews
September 24, 2018
Great Experience My husband and I shopped a few different dealerships (different makes, models, etc). Ended up at Brunswick Auto Mart and worked with Terry Dorsey. He My husband and I shopped a few different dealerships (different makes, models, etc). Ended up at Brunswick Auto Mart and worked with Terry Dorsey. He really listened to what we needed/wanted and worked with us. We liked the deal so much, we actually bought a second car that day. Thanks Terry! More
by jeep compass
Employees Worked With
Terry Dorsey
September 21, 2018
Standard Service Leased Vehicle - Oil Change Overall okay with the service. Friendly staff and time was not long. The issue was that I made the appointment for both the service and to check brake Overall okay with the service. Friendly staff and time was not long. The issue was that I made the appointment for both the service and to check brakes. They told me since my appointment was for the afternoon, they did not have the time to check and possibly service. I had to make another appointment for a later date. So for me this is a total time waster for service that could have been accomplished in one visit. More
by Fernsandflowers
Employees Worked With
Not sure of name
September 21, 2018
Recall service and normal maintenance service appointment. They did an outstanding job to take care of the recall notices on my 2018 Pacifica. They also performed the normal 5,000 mile service. I am very pleas They did an outstanding job to take care of the recall notices on my 2018 Pacifica. They also performed the normal 5,000 mile service. I am very pleased as to how they take care of their customers. I have been dealing with this dealership for the past 8 years and 5 cars later I am still pleased with the staff and the quality of service. More
by Buckeye Patriot
Employees Worked With
Chris Walsh in sales and Connor Harboldt in service.
September 20, 2018
Sales Visit - Pre-Owned We shopped online for a pre-owned Jeep Cherokee & Brunswick Auto Mart had the best deal. We found a 2016 Jeep Cherokee Latitude with very low miles a We shopped online for a pre-owned Jeep Cherokee & Brunswick Auto Mart had the best deal. We found a 2016 Jeep Cherokee Latitude with very low miles and the lowest price of all we came across. We were not disappointed when we came in to drive it. Art Miller was our salesperson and he made sure our "new" pre-owned Jeep was perfect at the time of delivery. Thanks Art! I highly recommend Brunswick Auto Mart. Their inventory, both New & Pre-owned is enormous! Good people, great deal, you can't asked for anything more! More
by sestoffer
Employees Worked With
Art Miller
September 20, 2018
Good Experience I had an excellent experience leasing a car (Toyota) with Rhonda. And I just brought in my car for a 5,000 mile checkup. My appointment was at 4:30 I had an excellent experience leasing a car (Toyota) with Rhonda. And I just brought in my car for a 5,000 mile checkup. My appointment was at 4:30 PM, my car was taken back immediately, serviced, the technician (Ted) explained what was going to be done and he was very helpful. I was told I would be out of there within 45 minutes and I was. All around good experience. More
by LisaJo
Employees Worked With
Ted
September 19, 2018
Another awful service experience I've had nothing but trouble with Brunswick's Subaru service department, this most recent trip was no exception. The LED headlight failed on my 2018 I've had nothing but trouble with Brunswick's Subaru service department, this most recent trip was no exception. The LED headlight failed on my 2018 WRX at just over 10k miles. Should be a warrantable issue, but not according to these bozos. They claimed my driving lights, triggered by the high beam circuit, caused the failure - and then proceeded to claim that a surge of power magically jumped between circuits to the low beam and blew the LED driver. You'd have to be an idiot to believe that utter garbage, physically impossible for such a thing to happen. So instead of leaving with a repaired car, I got a nearly $1,300 quote to replace the headlight. I don't have that kind of money to just throw around, nor should I have to pay for something that wasn't my fault. How can I be so sure? Well if the driver was indeed blown, it wouldn't start working intermittently the next day. Not the first time this service department has been useless. On my previous car (2015 Legacy) the head restraint became discolored, which they attributed to me putting a sticker on it. Absolutely absurd, who even does such a thing? Had an intermittent issue with the TPMS system on my mom's car (2017 Forester). Their solution? Overinflate the tires, then the light will go away...because that won't cause improper tire wear or risk a blowout or anything. More recently, the turbo failed on my WRX at 7,500 miles. They tried to blame me for the oil being low, which it was not, and sent me on my way. As soon as I went to get back on the highway it made the same noise, took it right back and they still couldn't figure it out. Had to leave it for over a week until they could determine the issue and fix it. Needless to say this isn't the first time I've had issues with them, the aforementioned instances are just a few of the headaches I've been through with them. EDIT: I have contacted Charlie Dodds per the response I received from Brunswick. I am waiting on a response and will update when I receive one. EDIT: I sent an email to Charlie Dodds on 10/4 and as of 10/13 I have not received a response. I also have taken my car to a different dealer for a second opinion per the advise of SOA, that other dealer's diagnosis is very different than the crap Brunswick tried to feed me, and they are working with me to get this sorted out. My advise to anyone is steer clear of Brunswick for service. More
by andrew_l_s
Employees Worked With
3439 James McElwee
September 17, 2018
Informative, helpful and friendly service Although, I did not have an appointment I was taken care of and in and out of the dealership quickly. The employees were helpful and appropriately per Although, I did not have an appointment I was taken care of and in and out of the dealership quickly. The employees were helpful and appropriately personable. Quality service, 10/10 for me! More
by atomak33
Employees Worked With
Anthony
September 14, 2018
Express Service I stopped in on 9/13 at 4:30 pm for an oil change. Stephanie took care of me and though it was busy, provided excellent service. I did not feel rush I stopped in on 9/13 at 4:30 pm for an oil change. Stephanie took care of me and though it was busy, provided excellent service. I did not feel rushed or pushed into anything I didn't want. It was worth the 30 minute drive! More
by Sue H.
Employees Worked With
Stephanie
September 13, 2018
great people and fasterservice than i expected Everyone was polite and very friendly , Good info about my recall , Service was faster then i was told I got a lube oil and filter . Anthony asked Everyone was polite and very friendly , Good info about my recall , Service was faster then i was told I got a lube oil and filter . Anthony asked if i needed a tire rotation which i had not thought about ,he did ask .he did not try to sell me! As for my service for the price i paid was well worth it ! More
by Nancy 111
Employees Worked With
3561 Anthony Scicchita
September 12, 2018
Smooth with James Upon entering, James greeted me for my oil change and tire rotation for my forester on Tuesday (yesterday). Made me somehow feel comfortable. Made sur Upon entering, James greeted me for my oil change and tire rotation for my forester on Tuesday (yesterday). Made me somehow feel comfortable. Made sure everything worked fine and smooth. More
by Forester2017
Employees Worked With
James
