Brunswick Auto Mart

Excellent car buying experience Dave Miller was very helpful and gave great feedback for my car purchase. I never felt pressure, and was able to review the available options. I am Dave Miller was very helpful and gave great feedback for my car purchase. I never felt pressure, and was able to review the available options. I am very satisfied with my new Jeep. I will definitely come back when I need another vehicle. More

Free anniversary checkup I have had my SUV serviced three times now and have found Brunswick Auto Mart to be efficient and friendly. Wait time for minimal. I was on the road I have had my SUV serviced three times now and have found Brunswick Auto Mart to be efficient and friendly. Wait time for minimal. I was on the road quickly. More

I have bought more than 15 cars from this dealership Matt Dobson is always a pleasure to work with. He is very knowledgable and experienced. Matt has always treated me well. The dealership as a whole is Matt Dobson is always a pleasure to work with. He is very knowledgable and experienced. Matt has always treated me well. The dealership as a whole is very busy, but they always make me feel special. I drive a considerable distance to come to Brunswick because they are worth it. If you are in the market for a car, you owe it to yourself to call Brunswick. More

Great Customer Service Pat and Rhonda Frailay are a dynamic duo and wonderful to work with. They make the car buying experience as easy as possible. I will recommend them Pat and Rhonda Frailay are a dynamic duo and wonderful to work with. They make the car buying experience as easy as possible. I will recommend them to friends and family. More

Oil change. Excellent customer service at the service department and my oil change was done in a timely matter .I would recommend Brunswick auto Mart to anyone Excellent customer service at the service department and my oil change was done in a timely matter .I would recommend Brunswick auto Mart to anyone More

Repair of vehicle I brought my 2011 Dodge Ram in for a part that I was waiting for. Connor was exceptionally helpful and when I was leaving he said could you wait ano I brought my 2011 Dodge Ram in for a part that I was waiting for. Connor was exceptionally helpful and when I was leaving he said could you wait another 5 minutes, we would like to wash your truck. I find that was excellent customer service. You need more people like Connor to meet the needs of the customers. More

Damaged Ascent with VIN: 4S4WMAMD6K3422093 I went to Brunswick Subaru offices on 7/7/2018, I customized, made a down payment, and factory ordered a 2019 Subaru Ascent (I had no prior dealings w I went to Brunswick Subaru offices on 7/7/2018, I customized, made a down payment, and factory ordered a 2019 Subaru Ascent (I had no prior dealings with this particular dealership. I went there because as a Costco customer supposedly you get a fair deal on a car without having to negotiate back and forth with the dealership). When I called Brunswick Subaru to inquire about the car a couple of months later, I was told that the car will arrive on their lot on 9/21/2018. On Friday the 21st, I gave them a call and they confirmed that the car had indeed arrived on their lot that morning. They gave me the VIN number to use it for my car insurance and we scheduled an appointment for me to pick up the car the next morning. I specifically asked the salesperson not to unwrap the car, not to wash it, and generally leave it the way they received it from the factory. The salesperson agreed but he said they had to put gas. I said, I understand. When I arrived the next morning, and while waiting for them to complete the paperwork for me to pay, I asked the salesperson to see my car. He gave me the key and pointed where the car was on the lot. I went outside only to find out that the car had considerable damage on the right side of the front bumper (needless to say that they had unwrapped the car, etc.)! I rushed back in and I asked them what had happened? Nobody knew anything! I kept asking them how did they manage to damage a car that had just arrived on their lot the previous day and they seemed to be angry with each other because they did not notice the damage earlier, themselves (or as the salesman kept saying, they were not informed about the damage earlier in order to "fix it")! So, the best they could do for me, was to offer their apologies and switch the front bumper with a bumper from another Ascent (of the same color) that they said they had on their lot. And then sell the car to me as brand new (like nothing had happened)! Of course I refused their offer, asked for my deposit, and left the dealership annoyed and visibly angered. There are two questions in my mind that future customers of Brunswick Subaru need to consider: 1) First, is whether you can trust that the Brunswick Subaru has the capability of providing the five star new-car purchasing experience that we have come to assume and expect these days (especially when we buy new cars that cost tens of thousands of dollars). 2) More importantly, however, is whether some of the people working in Brunswick Subaru have the moral and ethical standards that we expect from people we do business with. Consider this: The salesman was angry because he didn't notice (or was not told about) the damage earlier to patch it and pretend that nothing happened. The dealership, overall, had the audacity to suggest that I buy a car (as brand new) after they hit it and changed/patched the bumper! Overall, I think that their level of incompetence and their lack of ethical standards are pretty evident. More

Ten thousand mile service The PM on both my Pasatts was done on time and without a hitch The service personnel were warm and friendly. A special thanks our salesman, Bob Boylan The PM on both my Pasatts was done on time and without a hitch The service personnel were warm and friendly. A special thanks our salesman, Bob Boylan. When we come in he always chats with us for a moment More

Excellent service with a touch of heart! I was skeptical on purchasing a new vehicle knowing my credit wasn't the best. I was directed to Mrs. Jane and she did everything she could to make my I was skeptical on purchasing a new vehicle knowing my credit wasn't the best. I was directed to Mrs. Jane and she did everything she could to make my dream to come through and I had a trade in. She put me in a brand new Dodge Journey 2018. Love that woman!!!! More

Wonderful experience Service appt. was a wonderful experience. Warmly greeted by rep. Walked through the process of work being done. Very kind individual made me feel most Service appt. was a wonderful experience. Warmly greeted by rep. Walked through the process of work being done. Very kind individual made me feel most comfortable. Job was completed in appropriate amt of time. The same service rep followed through at end of appt. and I was very satisfied. More