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Brunswick Auto Mart
Brunswick, OH
2,897 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,897 reviews
March 31, 2025
I BROUGHT MY DAUGHTER'S CAR IN ON MARCH 27, 2025 FOR A FACTORY AUTHORIZED UPDATE. I SCHEDULED THE APPOINTMENT A WEEK OR TWO PRIOR. I DROPPED THE CAR OFF AT NINE (MY SCHEDULED) TIME AND I INFORMED THEM T FACTORY AUTHORIZED UPDATE. I SCHEDULED THE APPOINTMENT A WEEK OR TWO PRIOR. I DROPPED THE CAR OFF AT NINE (MY SCHEDULED) TIME AND I INFORMED THEM THAT I WOULD PICK IT UP AROUND LUNCH TIME. I WENT BACK AROUND NOON ONLY TO FIND OUT THAT THEY HAD NOT STARTED ON HER CAR AND THAT IT WOULD TAKE APPROXIMATELY 90 MINUTES. I ASKED WHY AND WAS TOLD THAT THE TECHNICIAN HAD BEEN INTERRUPTED WITH OTHER CARS MANY TIMES. NEEDLESS TO SAY, I WAS PISSED. I SHOUDL HAVE BEEN CALLED AND TOLD THIS PRIOR TO MY SHOWING UP. MY DAUGHTER WAS ABLE TO SPEAK WITH THE SERVICE MANAGER, WHO WAS LESS THAN HELPFUL AND STATED THAT WHEN YOU DROP OFF A CAR, IT CAN SOMETIMES TAKE LONGER. SHE INFORMED HIM THAT I HAD AN APPOINTMENT FOR 9AM. HIS ANSWER WAS TO OFFER A FREE OIL CHANGE, WHICH BRINGS ME TO MY NEXT POINT. WHEN I CAME TO PICK UP THE CAR, THE INTAKE PERSON TOLD ME THAT WHOMEVER DID THE LAST OIL CHANGE LEFT A MESS UNDER THE HOOD. I INFORMED HER THAT THIS DEALERSHIP DID IT. SHE REPLIED THAT THEY HAVE NO RECORD OF IT! I FIND THIS INTERESTING BECAUSE THE STICKER ON THE INSIDE WINDSHIELD HAS THEIR NAME ON IT!! More
by birdieb1964
Employees Worked With
NOT SURE
March 29, 2025
Sales Rep makes the biggest difference. Financing was smooth. Service department I am familiar with, never been problematic. But my sales person never blew me off never made me feel like Financing was smooth. Service department I am familiar with, never been problematic. But my sales person never blew me off never made me feel like I was wasting his time and always followed up with me and I was very particular in what I was looking for and my situation. Bottom line you can’t train or teach someone to be genuine and respectful. Zach was both. Good dude! More
by Snyderc3434
Employees Worked With
Zach
March 28, 2025
Everyone is professional, helpful and great to work with. They don't try to pressure every dollar out of a deal, they are fair and would rather have return customers. This is the third car in a row that I've They don't try to pressure every dollar out of a deal, they are fair and would rather have return customers. This is the third car in a row that I've bought from them, and the experience is always great. I live almost an hour away and I'll never go anywhere other than Brunswick Subaru. More
by theinside721
Employees Worked With
Zack
March 26, 2025
My visit was very good. Matt Dobson is the best. Professional, courteous and honest. Would it not be for him, I would not be a customer Matt Dobson is the best. Professional, courteous and honest. Would it not be for him, I would not be a customer More
by Bruin77
Employees Worked With
Matt Dobson
March 26, 2025
Very professional sales staff… Willing to work with the customer. They made it workable was an enjoyable experience! To me buying a vehicle is anxiety provoking, but they made me feel very comfortable in t customer. They made it workable was an enjoyable experience! To me buying a vehicle is anxiety provoking, but they made me feel very comfortable in the whole process from start to finish! Thank you very much! More
by marestifo.1
Employees Worked With
Nanette Slack Sales Representative, Finance gentleman, Geoff Panteck
