Brunswick Auto Mart

By far the best dealership I have purchased at. Ryan Cooke was outstanding with everything. Ryan Cooke was outstanding with everything. More

Worked with Dave before. He knows the vehicles inside and out; researched and found the vehicle I wanted. Made a fair offer both for my trade and the purchase. Had the vehicl He knows the vehicles inside and out; researched and found the vehicle I wanted. Made a fair offer both for my trade and the purchase. Had the vehicle cleaned and ready and paperwork ready in a reasonable time. Would go back to that dealership and work with Dave again. More

Always very nice and friendly and attentive to the customers needs they even replaced my wipers under warranty. We love our Subaru. Thanks customers needs they even replaced my wipers under warranty. We love our Subaru. Thanks More

I've been coming to this dealership for 10 years. I got my first car here in 2016, then a second lease in 2019 which I bought out, and then bought my last car here a few weeks back. Between those car I got my first car here in 2016, then a second lease in 2019 which I bought out, and then bought my last car here a few weeks back. Between those cars, I've gotten service here and had lovely experiences. David Dang in the service section waits on me basically every time I come in. He's kind, polite, and approachable, the definition of professional. 5/5 Nelson Cabrera: The salesperson who worked with me during my last buying experience. Again, very pleasant, personable, and didn't make us feel less than, which was a concern coming in as two women. However, once the card was swiped, we weren't kept updated very well on what was taking so long. 4/5 Bill Hawkins: The finance manager working solo at the end of a month during a special due to his colleague out on leave after a baby. He read the room that we were hungry and just ready to leave, and he got us through quickly. Did the best with what he was given, and was pleasant 4/5 Rick Kinkopf: Operations Manager. The last stop. Where Bill read the room, this man was blind. Told the two of us we "should be smiling" because we "just got a new car." Tried to upsell us in the 4th quarter with a flyer so photocopied over you couldn't read it. When we said "no" he responded "You don't even know what you're saying no to yet." Yes, he was the last obstacle on this hours long process, but he left a horrid taste in both our mouths. Needs remediation. 2/5 Overall, love this facility, but there are opportunities for improvement. As long as I live in Cleveland, I will continue to be a customer. More

I did not have an appointment. I walked in was immediately waiting on and had my service completed in under 1 hour. Best Service Department ever! I walked in was immediately waiting on and had my service completed in under 1 hour. Best Service Department ever! More

Great service 30 minutes for oil change and tire rotation but forgot to put my next service due sticker on my windshield no biggie but forgot to put my next service due sticker on my windshield no biggie More

Everyone was extremely kind and helpful my salesmen was professional and made the process extremely smooth professional and made the process extremely smooth More

Daniel was amazing. They got me into a car no matter my circumstance. Everyone worked very hard and showed that they truly cared for the customer. Won’t buy a car from a They got me into a car no matter my circumstance. Everyone worked very hard and showed that they truly cared for the customer. Won’t buy a car from anywhere else! More

Beautiful facility. Seems well organized and professional. My only complaint is the wait time. I had a 2 pm appointment and my oil change and tire rotation took over two Seems well organized and professional. My only complaint is the wait time. I had a 2 pm appointment and my oil change and tire rotation took over two hours. When I questioned the wait time the service rep briefly apologized but stated it wasn’t abnormal. Previous routine maintenance took even longer. Be prepared to wait! More

From the minute we pulled up to the bay the girl gave us instructions what they would do,where we should wait and called when the vehicle was ready instructions what they would do,where we should wait and called when the vehicle was ready More