Bruce Bennett Nissan - Service Center

Lemon or poor dealer, you should know After leasing a new 2013 pathfinder, I started having issues with the electrical and transmission systems. Sometimes the car wouldn't start at all, After leasing a new 2013 pathfinder, I started having issues with the electrical and transmission systems. Sometimes the car wouldn't start at all, but when I gave the error code to Bruce Bennet Nissan they claimed the error didn't exist and after bringing it in for service I was told there were no issues (this happened three times). On several occasions when I was accelerating on a highway on ramp, the transmission would go into "limp" mode, meaning I couldn't go over about 40 mph. No problems again when brought in for service. So why do I give one star, when it sounds like I might just have a lemon car? Well when I returned it with 12 months left on the lease, yes I paid it out early because I couldn't trust that my family was safe, a salesman indicated that the early versions of the pathfinder (first six months of production) had known electrical and transmission issues. No communication, no comments at service, no opportunity to trade in early for a deal, nothing. I wouldn't trust this dealership, and overall I have lost faith in Nissan. Hard to say, since I still have a 30 year old pathfinder running well. More

Buyer Beware. I had a bad experience with them and Buyer Beware. I had a bad experience with them and frankly, am shocked by the way they do business. They did not have the exact car I was lookin Buyer Beware. I had a bad experience with them and frankly, am shocked by the way they do business. They did not have the exact car I was looking for on the lot, which was a two-year-old Rogue with satellite radio and a navigation system in it. They were very helpful at the time of purchase and offered to install those features into a car in order to make the sale. What they did was put in a cheap, unreliable after-market radio and navigation system, which failed within a year. When I brought the car back and asked them to fix the system, they told me I was on my own. More

My wife and I have purchased 6 cars from Todd Bennett and have been receiving service on our vehicles from Bruce Bennett Nissan for many years. Todd and his crew treat the costumer with only respect and hone have been receiving service on our vehicles from Bruce Bennett Nissan for many years. Todd and his crew treat the costumer with only respect and honesty. Recently when my SUV needed service (which required leaving it at the dealership for a long weekend) Todd offered me a SUV loaner so my family wouldn't be inconvenienced. This behavior is not typical for other dealerships. When it comes to buying and servicing cars - there is truly no other dealership to go to. Todd and the Bennett Nissan family are aces! Thanks Todd! I will see you soon for car #7 and #8... Joe Perun More

I went to the dealership this time for an oil change and a check up of my Nissan Altima. As usual I received a free oil change (came with free oil changes when I purchased it a year and a half ago). EVERY t a check up of my Nissan Altima. As usual I received a free oil change (came with free oil changes when I purchased it a year and a half ago). EVERY time I go to Bruce Bennett Nissan I get the most awesome treatment. I truly believe that the staff at Bruce Bennett totally realizes what customer service is all about. I didn't buy the most expensive car and I certainly didn't spend the most money but I ALWAYS get treated as if I am the MOST important customer that they have. It is a simple fact that most companies just don't understand....I may not have been the customer that bought the big ticket item but someday I will be and guess where I will go?? BRUCE BENNETT NISSAN of course! Oh, and by the way when they brought my car back to me....It was washed too! I love this place! More

I just moved to Connecticut and the check engine light came on in my Nissan Pathfinder. I went to Bruce Bennett to get it diagnosed. I was by myself, so I had to wait in their waiting room the whole time came on in my Nissan Pathfinder. I went to Bruce Bennett to get it diagnosed. I was by myself, so I had to wait in their waiting room the whole time, but they have a TV, Coffee, Tea, and Water and they also have snack machines. Anyway, I waited about 30 minutes before one of the workers came out and told me they had diagnosed the problem and needed to run some tests. They told me the test would take an additional 2 hours and would cost $220. After two hours was up, I the same gentleman came out and told me which parts needed to be replaced and asked if I wanted to replace them that day. He explained that it would take another hour and he also outlined the cost and explained which parts needed to be replaced and why. In total, I spent about 4 hours there and I spent $850.00. I appreciated their professionalism and the way they kept me updated with what was going on with my car. I wish I wouldn't have had to spend so much money, but sometimes these things can't be helped. More

I HAVE HAD WONDERFUL EXPIERENCE WITH BRUCE BENNETT FOR MANY ,MANY YEARS. THE SERVICE DEPT. IS TOP OF THE LINE. (ROSE AND BOB ARE THE BEST THEIR IS. ALWAYS UP FRONT ABOUT REPAIRS . HONEST AND VERY FRIENDLY MANY ,MANY YEARS. THE SERVICE DEPT. IS TOP OF THE LINE. (ROSE AND BOB ARE THE BEST THEIR IS. ALWAYS UP FRONT ABOUT REPAIRS . HONEST AND VERY FRIENDLY. CHRISTINE BROWN WHAT COULD I POSSIBLY SAY ABOUT HER. I LOVE HER!!. GREAT SALES PERSON, HONEST, VERY FRIENDLY AND HAS BECOME A FRIEND OVER THE YEARS. PLANNING ON BUYING A CAR NEXT YEAR (2012) AND WILL WORK WITH CHRISTINE. VERY HAPPY WITH BRUCE BENNETT NISSAN!! More

12/14/09 Nissan North America 1 Nissan Way Franklin 12/14/09 Nissan North America 1 Nissan Way Franklin TN 37067 Dear Mr. Ghosn: I am sending you this letter to inform you that your good product n 12/14/09 Nissan North America 1 Nissan Way Franklin TN 37067 Dear Mr. Ghosn: I am sending you this letter to inform you that your good product name is being destroyed by some dealers who only want to take their consumers’ cash and deceive Nissan buyers by selling improperly-sized trucks with snow xxxxxxas “winter specials”. I speak specifically of Bruce Bennett Nissan. On 04/13/09 I bought Nissan TITAN SE 2009#IN6AA06C19N303627 with snow plow BOSS attached and have had problems with both the truck and Nissan customer service ever since. The trucks on display at Bruce Bennett Nissan are nice to look at as they are attractive and practical for northeast winters. So I thought, “Okay it would be nice to have a plow truck.”My mistake, because, oops, Nissan North America does not recommend the installation of a snow plow on this model of truck! I found this out when I got home and read the booklet to see why the plow switches where glued to the dash and not properly housed in the instrument panel like the factory installed switched. Now in a panic, I called the number listed in my Nissan owner’s manual only to be told that this discrepancy was between me and Bruce Bennett Nissan and that the National Nissan Corporation had nothing to do with it. The representative with whom I spoke did not care about the potential life-threatening issues associated with having a plow on a truck that is incapable of supporting it. The factory manual for my truck tells me that this plow may kill me or cause other problems (like death is not enough). Bruce Bennett Nissan did give me money back for the plow ,however, now I am literally forced into buying a truck that I bought for the purpose of plowing snow, that I cannot actually plow with. Bruce Bennett Nissan should have given me my money back for the entire purchase when informed of the compatibility issues regarding this model of truck with snow. When I asked this compensation, Bruce Bennett Nissan refused to honor my request. At this point in time, the truck shakes at all speeds. I brought the truck to Bob Furman at Bruce Bennett Nissan for an inspection wherein the tires were balanced. The truck was still shaking immediately upon my departure, so I brought the truck back to Bruce Bennett Nissan to have the tires re-balancer this visit ,I took a ride with Todd Bennett who also felt the shaking in the truck. Bob told me that two tires were out of round and the tires were re-balanced .After this re-balance, the truck was still shaking so, again ,I brought the truck back to Bruce Bennett Nissan and they replaced the two tires that were out of round. Unbelievably, the truck was, however, still shaking so I went to Town Fair Tire to get a second opinion and get the new tires balanced once again. The mechanic at Town Fair Tire told me that three tires were out of round! I then called Goodyear who agreed to replace the damaged tires following an inspection by Town Fair Tire. Town Fair Tire confirmed that indeed, now four tires were out of round, and/or the wheels themselves were bad. Goodyear for their part was happily willing to replace damaged tires for a fee, but considering that all four new tires had suffered inordinate damage relative to the life of the truck and the fees that I would have had to pay, I did not get the tires replaced at this time because the fault is almost certainly not that of the tires considering that all six tires that have been on this truck have subsequently suffered the same fate. I again brought the truck back to Bruce Bennett Nissan only to be told by Bob Furman that the tires where Goodyear’ s problem and that Bruce Bennett Nissan would not do the actual work of replacing the tires. At this point, I scheduled a meeting with Todd Bennett. Todd Bennett did not appear for this meeting I called and left a message with Annie Bennett and have yet to hear from anyone at Bruce Bennett Nissan since. I am horribly unsatisfied with the level of service I have received from Bruce Bennett Nissan. To add insult to injury, I found out after speaking with a shop worker at Bruce Bennett Nissan that the very truck I was sold was used to plow the yard of said dealership all last winter, accounting for the 108 miles on the odometer that were there when I initially received my ”new” truck. This truck poses a life-threatening risk to me, my passengers and any others on the road. Should any injury occur as a result of me driving this unsafe vehicle, I will hold Nissan liable for refusing to discuss this matter with me regardless of my repeated attempts at having the vehicle thoroughly and properly inspected. I believe that this truck is unsafe to drive because improper use of the truck before its official sale resulted in the aforementioned persistent wobble. I personally have never used the actual snow plow for fear of a fatal accident or crippling injury and therefore I am not responsible for this residual damage manifesting in the truck that I own currently. This truck was damaged from the very moment I purchased it. Bruce Bennett Nissan acted in a morally irresponsible fashion by selling me a truck that had been operated in a manner contrary to its stated intended purpose for an entire winter. Furthermore, said truck was sold to me as a package-deal”winter-special “with an unsafe snow plow attached. This package does NOT comply with Nissan safety regulations and the sale was under false pretenses from the start. All Nissan dealers are required to know thoroughly and comply wholeheartedly with all safety regulations regarding all equipment that is available for all Nissan models. Dealerships have a legal and moral responsibility to act according to all safety rules and regulations. Bruce Bennett Nissan knowingly sold me this truck under false pretenses with unsafe and potentially life-threatening equipment attached to it. This truck is a death-trap and I demand that I receive a new truck, or get my money back in full. It is outrageous that I should risk my life and the lives of my family and friends by being coerced into the purchase of a truck that was damaged before I ever even laid eyes on it and sold under false pretenses for a purpose for which it was never intended. This is shameful behavior aiming to take advantage of the unsuspecting consumer. I do hope that you will salvage your good name and fix this severe discrepancy by replacing this unsafe vehicle with one of comparable value and properly reprimanding deceptive dealers such as Bruce Bennett Nissan. I look forward to hearing from you within ten days. I consider this to be a reasonable amount of time to consider the circumstances and come to a solution that leaves us all satisfied. Sincerely, Tony Bonadies 9 Rae Lane Norwalk CT 06850 203-952-3443 tb7118@aol.com cc: B.B.B CH 12 News Scott Becker Hiroto Saikawa Nissan Attorney General’s Office Department of Motor Vehicles Department of Consumer Protection Norwalk Hoor More