Bruce Bennett Nissan

From the very beginning that started with just an email from Ms. Tracy DeLuise, everything just seemed to fall into place. On Sat. 12/11/10, I was greeted at the door by a gentleman named Joe Caruso, whom from Ms. Tracy DeLuise, everything just seemed to fall into place. On Sat. 12/11/10, I was greeted at the door by a gentleman named Joe Caruso, whom Tracy had assigned me to. Joe gave me a very warm welcome and from that point on, he was attentive, knowledgable and an excellent listener. I was upfront and honest as I explained my dilemma of six months with a used 2005 Nissan Maxima -- it is a "time-bomb" waiting to happen on wheels. After a couple of hours of discussing what could be my options, he showed me a 2007 Versa in the showroom that was very appealing. I left him w/a $100 deposit and that was it. Monday Joe called and said this car isn't going to work for me. I thanked him and thought I'd move on....not even two hours later, Joe called and made me an offer for a 2011 Nissan Sentra that would be in my best interest to resolve my dilemma. The rest is history and by Wednesday evening, Joe stayed til 6 to meet with me and had the car warming up to take a test drive. It was heavenly! I then met with Christina who was all ready for me, and we were all on the same page. I had such peace of mind knowing I was buying the most reliable, economical and beautiful vehicle that I know will meet way above and beyond what I had even dreamed of. I have intentions of sending a "personal" letter to the dealership so Joe can put it in his binder along with other satisfied customers. As soon as I come down 'from the clouds', I will hand deliver it myself! Thank you for hiring such persoal and outstanding staff members such as these individuals. I will highly recommend to send family and friends to Bruce Bennett Nissan in the near future! More

The only thing I did not like is the finance rate. I found out from TD bank that the rate for me was much lower than I was given. The reason why it was 6.49% was because the dealer(You) are getting a D found out from TD bank that the rate for me was much lower than I was given. The reason why it was 6.49% was because the dealer(You) are getting a Dealer Kickback from TD bank. I have decided to pay off the car and not finance it because I feel that is wrong. Other than that Anthony did a great job and I loved the experience, but next time if I buy a car from you I want the "true" Finance rate with no dealer reserve in it. Thanks again! Matt More

Bruce Bennette Nissan strives to provide outstanding customer service. I purchased a new car from them last week and I was extremely happy with their service. They definitely go the extra mile for thei customer service. I purchased a new car from them last week and I was extremely happy with their service. They definitely go the extra mile for their customers. The experience I had was outstanding from start to finish. Frank Fazio and Christina Magnotta, the sales person and financing employees, was top notch and I would highly recommend them to anyone looking to purchase a Nissan. Mr. Fazio took his time to explain to me everything that I purchased. There was no pressure to buy extra service and they were completely honest with their pricing and financing. I felt extremely comfortable! They both went the extra mile! I walked out a very satisfied customer. This is a dealer that really cares about its customers and looks to exceed expectations. They definitely did with me! More

The salesman Joe Licari, was very helpfull in finding me the car I was interested in although he couldn't come down on the price as much as I would have liked. He was extremely helpful in familiarizing me w the car I was interested in although he couldn't come down on the price as much as I would have liked. He was extremely helpful in familiarizing me with the car and helped me set it up after I decided to purchase it. He synced my phone, explained the navigation system and showed all the other features of the car. Christina Magnotta was very pleasent and made the financing process easy and completed it quickly while giving me as many financing options as possible.I found her very helpful and knowledgable. More

Frank and Aime were highly professional, friendly, helpful, and caring. Although we had come to Nissan for business reasons, we found the overall experience to be excellent and trustworthy. Although helpful, and caring. Although we had come to Nissan for business reasons, we found the overall experience to be excellent and trustworthy. Although we (understandably) had to wait for Christina to complete the documents (she was with another customer, and the computer was not functioning at the time), she also was capable and professional. More

Marco was a pleasure to deal with. He was very friendly, personalble, and knew a great deal about the car my wife and i were looking for. He understood all of the different service packages that Nissan had personalble, and knew a great deal about the car my wife and i were looking for. He understood all of the different service packages that Nissan had to offer. For Quality of work i can't speak on yet as my car has not been in for service. it will be soon when i get the enviromental coating put on. Thanks Marco! More

I found the dealership to be very professional and the salesperson was very knowledgeable about the car I was interested in purchasing. I, too, was very knowledgeable about the car and felt that a better salesperson was very knowledgeable about the car I was interested in purchasing. I, too, was very knowledgeable about the car and felt that a better deal could have been offered to me. I found the girl in finance very efficient and friendly. I just had the feeling that I was being pressured in taking the car home the same day and I wasn't prepared to do that, eventhough I eventually did. More

I have a 2008 Rogue. Somehow there is a very small rust spot on the badk door. I took it to be looked at and they said they would check to see if it is covered under the warranty. i have the extended war spot on the badk door. I took it to be looked at and they said they would check to see if it is covered under the warranty. i have the extended warr. since July nothing is settled. No return calls. I would never go there or recommend them to anyone. This is our third car from the. Barbara Burke More

12/14/09 Nissan North America 1 Nissan Way Franklin 12/14/09 Nissan North America 1 Nissan Way Franklin TN 37067 Dear Mr. Ghosn: I am sending you this letter to inform you that your good product n 12/14/09 Nissan North America 1 Nissan Way Franklin TN 37067 Dear Mr. Ghosn: I am sending you this letter to inform you that your good product name is being destroyed by some dealers who only want to take their consumers’ cash and deceive Nissan buyers by selling improperly-sized trucks with snow xxxxxxas “winter specials”. I speak specifically of Bruce Bennett Nissan. On 04/13/09 I bought Nissan TITAN SE 2009#IN6AA06C19N303627 with snow plow BOSS attached and have had problems with both the truck and Nissan customer service ever since. The trucks on display at Bruce Bennett Nissan are nice to look at as they are attractive and practical for northeast winters. So I thought, “Okay it would be nice to have a plow truck.”My mistake, because, oops, Nissan North America does not recommend the installation of a snow plow on this model of truck! I found this out when I got home and read the booklet to see why the plow switches where glued to the dash and not properly housed in the instrument panel like the factory installed switched. Now in a panic, I called the number listed in my Nissan owner’s manual only to be told that this discrepancy was between me and Bruce Bennett Nissan and that the National Nissan Corporation had nothing to do with it. The representative with whom I spoke did not care about the potential life-threatening issues associated with having a plow on a truck that is incapable of supporting it. The factory manual for my truck tells me that this plow may kill me or cause other problems (like death is not enough). Bruce Bennett Nissan did give me money back for the plow ,however, now I am literally forced into buying a truck that I bought for the purpose of plowing snow, that I cannot actually plow with. Bruce Bennett Nissan should have given me my money back for the entire purchase when informed of the compatibility issues regarding this model of truck with snow. When I asked this compensation, Bruce Bennett Nissan refused to honor my request. At this point in time, the truck shakes at all speeds. I brought the truck to Bob Furman at Bruce Bennett Nissan for an inspection wherein the tires were balanced. The truck was still shaking immediately upon my departure, so I brought the truck back to Bruce Bennett Nissan to have the tires re-balancer this visit ,I took a ride with Todd Bennett who also felt the shaking in the truck. Bob told me that two tires were out of round and the tires were re-balanced .After this re-balance, the truck was still shaking so, again ,I brought the truck back to Bruce Bennett Nissan and they replaced the two tires that were out of round. Unbelievably, the truck was, however, still shaking so I went to Town Fair Tire to get a second opinion and get the new tires balanced once again. The mechanic at Town Fair Tire told me that three tires were out of round! I then called Goodyear who agreed to replace the damaged tires following an inspection by Town Fair Tire. Town Fair Tire confirmed that indeed, now four tires were out of round, and/or the wheels themselves were bad. Goodyear for their part was happily willing to replace damaged tires for a fee, but considering that all four new tires had suffered inordinate damage relative to the life of the truck and the fees that I would have had to pay, I did not get the tires replaced at this time because the fault is almost certainly not that of the tires considering that all six tires that have been on this truck have subsequently suffered the same fate. I again brought the truck back to Bruce Bennett Nissan only to be told by Bob Furman that the tires where Goodyear’ s problem and that Bruce Bennett Nissan would not do the actual work of replacing the tires. At this point, I scheduled a meeting with Todd Bennett. Todd Bennett did not appear for this meeting I called and left a message with Annie Bennett and have yet to hear from anyone at Bruce Bennett Nissan since. I am horribly unsatisfied with the level of service I have received from Bruce Bennett Nissan. To add insult to injury, I found out after speaking with a shop worker at Bruce Bennett Nissan that the very truck I was sold was used to plow the yard of said dealership all last winter, accounting for the 108 miles on the odometer that were there when I initially received my ”new” truck. This truck poses a life-threatening risk to me, my passengers and any others on the road. Should any injury occur as a result of me driving this unsafe vehicle, I will hold Nissan liable for refusing to discuss this matter with me regardless of my repeated attempts at having the vehicle thoroughly and properly inspected. I believe that this truck is unsafe to drive because improper use of the truck before its official sale resulted in the aforementioned persistent wobble. I personally have never used the actual snow plow for fear of a fatal accident or crippling injury and therefore I am not responsible for this residual damage manifesting in the truck that I own currently. This truck was damaged from the very moment I purchased it. Bruce Bennett Nissan acted in a morally irresponsible fashion by selling me a truck that had been operated in a manner contrary to its stated intended purpose for an entire winter. Furthermore, said truck was sold to me as a package-deal”winter-special “with an unsafe snow plow attached. This package does NOT comply with Nissan safety regulations and the sale was under false pretenses from the start. All Nissan dealers are required to know thoroughly and comply wholeheartedly with all safety regulations regarding all equipment that is available for all Nissan models. Dealerships have a legal and moral responsibility to act according to all safety rules and regulations. Bruce Bennett Nissan knowingly sold me this truck under false pretenses with unsafe and potentially life-threatening equipment attached to it. This truck is a death-trap and I demand that I receive a new truck, or get my money back in full. It is outrageous that I should risk my life and the lives of my family and friends by being coerced into the purchase of a truck that was damaged before I ever even laid eyes on it and sold under false pretenses for a purpose for which it was never intended. This is shameful behavior aiming to take advantage of the unsuspecting consumer. I do hope that you will salvage your good name and fix this severe discrepancy by replacing this unsafe vehicle with one of comparable value and properly reprimanding deceptive dealers such as Bruce Bennett Nissan. I look forward to hearing from you within ten days. I consider this to be a reasonable amount of time to consider the circumstances and come to a solution that leaves us all satisfied. Sincerely, Tony Bonadies 9 Rae Lane Norwalk CT 06850 203-952-3443 tb7118@aol.com cc: B.B.B CH 12 News Scott Becker Hiroto Saikawa Nissan Attorney General’s Office Department of Motor Vehicles Department of Consumer Protection Norwalk Hoor More

After 20 years of Nissans, I will not visit again. Horrible high pressure sales. All I wanted was a test drive and some fair pricing so that I could compare to the other cars I was considering. 2 wa Horrible high pressure sales. All I wanted was a test drive and some fair pricing so that I could compare to the other cars I was considering. 2 wasted hours later, I had vague pricing, and had been told I had to "buy today" to get a "good" deal. I left the lot and called another car dealer I had visited and said "sign me up" for a car. More