Browning Mazda - Service Center

Not right the first time. Took my CX-9 for brake booster repair. Had to pay out of pocket because Mazda wouldn't offer warranty service for my 2013 like it does for the 2010-2 Took my CX-9 for brake booster repair. Had to pay out of pocket because Mazda wouldn't offer warranty service for my 2013 like it does for the 2010-2012's. Browning service agents were nice, and offered a discount. However, the car was returned to me with problems unresolved. They did replace the brake booster, but apparently didn't really road test my brake system (though the paperwork says they did). On the drive home we felt unsafe as you still had to push the pedal almost to the floor to get the car to stop. Took it back, and the Service Director came out and got immediately involved. He and shop foreman took it for a drive, and decided to drain and refill the brake lines. Work done within an hour. Prompt response was appreciated, but considering that my car was given back to me in an unsafe condition, I am not fully satisfied. Considering the high labor rate charged at the dealership, a simple road test shouldn't be too much to ask. I am 50-50, at best, about returning here for future work. More

Took great care of me! Jose King Jr. took excellent care of me and my car. He and the rest of the Browning Mazda team exceeded my expectations. I am very appreciative of Jose King Jr. took excellent care of me and my car. He and the rest of the Browning Mazda team exceeded my expectations. I am very appreciative of the patience, time spent and education the gave me on my vehicle issue. Thanks a bunch!!! More

Hi all - I bought my car here and have used the Hi all - I bought my car here and have used the service department before. Not sure when I take it in they ever do anything. I take it in regularl Hi all - I bought my car here and have used the service department before. Not sure when I take it in they ever do anything. I take it in regularly. Once I took it some where else and they said i needed a flud flush that should have been done already. I took my Mazda 3 in on sat with an appointment at 9am. I called at 3pm to check on my air conditioning. They said it would cost double so $218, to keep my car till monday just to tell me what is wrong. So I took it to pep boys and they just wiggled a wire and my air conditioner worked. Had the dealership even checked my car they would have known nothing is wrong. But they wanted there $218 to do nothing. DO NOT GO HERE! Nina Lozada More

Terrible dealership. I love my car, but I would never buy or recommend this dealership to anyone. They make promises that they don't keep. There was damage to the bumper of the car and they said that it woul or recommend this dealership to anyone. They make promises that they don't keep. There was damage to the bumper of the car and they said that it would be fixed no cost and a loaner car would be provided for as long as the repairs took. (The repairs had to be done within 30 days of purchase) I also wanted a spoiler for my car, Edgar and Brian said they would order it and call me when it came in. They said they would do the repairs and install the spoiler at the same time. For almost two weeks, they kept saying that it was ordered. After two weeks, Edgar never returned my calls. Finally got fed up with Edgar and spoke to Rose in customer relations (she's the only one who was helpful at the dealership). She said she would speak to Edgar and find out what was going on. When she spoke to Edgar, he basically said that I was lying and that he never said or promised any of this. Personally, I believe that they were trying to get out of doing the repairs, at this point it's been 3 weeks. Rose says she will order the spoiler for me at a 20% discount. I tell her that I do not want it anymore and just want my car repaired. She makes an apointment for me at the body shop to drop my car off on Saturday @ 8:30am and a loaner will be ready for me. She tells me to call her on her cell if there is any problems. I get to the body shop @ 8:30, Henry tells me that there is no appointment or loaner for me. All he keeps saying is that he's not supposed to be in today and that he's just covering for someone. He tells me that I need to speak to the sales manager to get appoval for a loaner. I go back into the dealership, speak to one of the sales person about my situation. He goes in and talks to Sean, comes back out with an appoval for 2 day loaner. Not once did Sean acknowledge me or come out of his office to speak with me. I take the appoval back to the body shop, tells me that the loaner is good for Saturday and Sunday, and that they wouldn't be able to look at my car until Monday. Henry tells me that I would have to pay for the loaner starting from Monday until the repairs were done. He then tells me to just come back on Monday. No apologies, and he continues to complain that he is not supposed to be there. I leave the body shop and call Rose and tell her what is happening. She is upset and tells me to go back to the body shop and she will take care of it. I get back to the body shop as Henry is on the phone with Rose and I can tell that she is chewing him out. He gives some paperwork to another employee and walks out of the office not even acknowleding me. The employee has me fill out the paperwork as he takes my car into the body shop. I look though the paperwork and there is a copy of the work order form showing repairs to the bumper and a loaner for the length of the repair time. What a bunch of liars!!! Then they give me a loaner car with an almost empty tank. I WILL NEVER RECOMMEND BROWNING MAZDA TO ANYONE!!! I WILL NEVER TAKE MY CAR FOR SERVICE TO THEM AND NEVER PURCHASE PARTS FROM THEM!!! More

I dropped my car off at 7:15 a.m. and was given a written estimate that it would be completed by noon. At 4:15 p.m. I received a call telling me (not asking) that the mechanic would need to drive the car in estimate that it would be completed by noon. At 4:15 p.m. I received a call telling me (not asking) that the mechanic would need to drive the car in the morning to check out the noise in the rear of the vehicle that I asked be looked at. Then I was told that the mechanic would not be able to check the rear speakers, as I asked, until the morning. I took my car in for an oil change and tire rotation, and asked that the above 2 items be checked out.<br><br>When I arrived at 5:00 p.m. I was told my car was done. The final diagnosis for the noise in the rear of the vehicle and speakers was that I bring it back for further diagnosis. I was told by Mario (very quickly and not in any detail) that the mechanic would have to take apart door panels to find out why the speakers weren't working and that the bushings had been oiled and that is probably the problem with the noise in the rear, but wasn't sure.<br><br>It was quite obvious that they did not have time to inspect the things I requested and didn't bother doing anything. Now I will have to make time to go elsewhere have these two items checked. I won't go back to Browning. This is the first dealership I've been to that charges to have things checked initially (even I didn't get charged).<br><br>I was not impressed or happy with the service I received. More