Browning Mazda

Tony Witsoe We were given the best customer service at Browning Mazda in Cerritos. We were greeted by Tony Witsoe and he was so helpful and full of so much knowle We were given the best customer service at Browning Mazda in Cerritos. We were greeted by Tony Witsoe and he was so helpful and full of so much knowledge. He knew everything about the cars and the specifics. Every question we asked he answered and that is great. I had an awful experience with Mercedes laguna Niguel once and I went in there a bit nervous but Tony and the the rest of the staff at Browning Mazda Cerritos changed that. They were polite, attentive, professional, and they know their cars very well. Mercedes could answer basic questions on their own cars. It was pathetic. I would recommend Browning Mazda to everyone. They are the best. More

Amazing service This review is a tad late but I had to get around to doing it due to the amazing work that was done by this site as well as Mr. Southfield, the gentle This review is a tad late but I had to get around to doing it due to the amazing work that was done by this site as well as Mr. Southfield, the gentleman that sold me my vehicle. I began my search in one day knowing what I wanted and met him on the lot. He didn't pressure me into any sales or gimmicks but simply wanted to know what I was looking for and if I had researched anything else. He kindly took his time to give me space as I perused the different year models and in the end I settled for the car I currently have. I wasn't sure at the moment if I wanted to finance with Mazda or with my credit union so he simply told me to think about it and the car will be ready when I'm ready. I told him I wanted to return the following day at 10 am to which he told me the car would be cleaned and the paperwork would be waiting. Following day I had an incident where I had to make an emergency appointment for a relative at the dentist and he was still able to accommodate me and despite my tardiness, the car was ready as well as the paperwork and he assured me in less than 2 hours I would be free. He took approximately 1.5 hours of my time and was able to explain to me the gadgets and gizmos of my car in a timely manner. I am so grateful for his patience in both allowing me to take my time choosing as well as setting aside the time to accommodate me. Everyone was friendly including our finance fixer and we were able to laugh our way through the entire process. I highly recommend Mr. Southfield and Browning Mazda! I olan on buying another car with them within the next 5 years not only due to the amazing service but due to the smooth and high scale quality of the performance of my Mazda. More

Not right the first time. Took my CX-9 for brake booster repair. Had to pay out of pocket because Mazda wouldn't offer warranty service for my 2013 like it does for the 2010-2 Took my CX-9 for brake booster repair. Had to pay out of pocket because Mazda wouldn't offer warranty service for my 2013 like it does for the 2010-2012's. Browning service agents were nice, and offered a discount. However, the car was returned to me with problems unresolved. They did replace the brake booster, but apparently didn't really road test my brake system (though the paperwork says they did). On the drive home we felt unsafe as you still had to push the pedal almost to the floor to get the car to stop. Took it back, and the Service Director came out and got immediately involved. He and shop foreman took it for a drive, and decided to drain and refill the brake lines. Work done within an hour. Prompt response was appreciated, but considering that my car was given back to me in an unsafe condition, I am not fully satisfied. Considering the high labor rate charged at the dealership, a simple road test shouldn't be too much to ask. I am 50-50, at best, about returning here for future work. More

Took great care of me! Jose King Jr. took excellent care of me and my car. He and the rest of the Browning Mazda team exceeded my expectations. I am very appreciative of Jose King Jr. took excellent care of me and my car. He and the rest of the Browning Mazda team exceeded my expectations. I am very appreciative of the patience, time spent and education the gave me on my vehicle issue. Thanks a bunch!!! More

Friendly and comfortable My experience at the grounding Mazda dealership was very comfortable. They respected my time and my needs. I would recommend this dealership to any of My experience at the grounding Mazda dealership was very comfortable. They respected my time and my needs. I would recommend this dealership to any of my friends looking to purchase a Mazda. More

Be wary of the add on packages before you sign any documents We had a great experience with our salesman, Ed Southfield. He was absolutely amazing... Knowledgeable, honest, trustworthy, caring, genuine, person We had a great experience with our salesman, Ed Southfield. He was absolutely amazing... Knowledgeable, honest, trustworthy, caring, genuine, personable, and patient in every way, never making us feel pressured, just wanting to be sure we were satisfied and happy. He answered every question we had and he knew the product inside and out. Our only negative part of the experience was with the financing guy. He was argumentative and he also attempted to add on the package for the KARR Alarm and the Extended Warranty, which we hadn't asked for. He then offered us a better price for it and we took it. But, then he redid the paperwork and gave us a higher price than he just told us. We didn't catch it and my husband had to go back a couple days later, once he discovered it. Again, Ed was very helpful and we got it straightened out. This appears to be a chronic problem with that dealership. Having said all that, we are thrilled with our purchase, and appreciate all the help our salesman Ed gave us. He is the consummate professional and an asset to the dealership! More

Good Experience overall We have bought 4 autos from Browning including a CX-5 2 weeks ago. Andy Samayoa (Internet Sales Mgr) and Ed Southfield combined to make the car buying We have bought 4 autos from Browning including a CX-5 2 weeks ago. Andy Samayoa (Internet Sales Mgr) and Ed Southfield combined to make the car buying experience very good. The down side to this was the misrepresentation by the Finance guy (Allan) regarding the add-on packages (KARR Alarm + Extended Warranty) sold as being available ONLY at the time of signing documents, but capable of being rescinded at a later time with pro-rated charges. Two (2) days after purchase when we called to cancel the Alarm System, Allan was emphatic about not being able to cancel. However, Andy had Roberto (another Finance guy) call me & the dealer agreed to have the alarm removed at no charge. This has now been done & we are awaiting the credit of the charges to our account. Ed Southfield was very helpful during this entire process and has kept us updated as promised. More

High pressure sales for stuff that doesn't work Everything started out great. To their credit, Browning Mazda does have a good selection. That's what got me there in the first place. What I found wa Everything started out great. To their credit, Browning Mazda does have a good selection. That's what got me there in the first place. What I found was high pressure sales tactics to buy stuff you don't need, or simply does not work. I went in thinking I was going to get a fair deal, what I ended up with (after 15 months to figure it out) was a marked up CX-5 and probably one of of my experiences buying a car. It started with the $700 3rd party alarm system that doesn't work. This KARR alarm system is not compatible with the car, according to two other Mazda dealers who looked at it. They won't even fix it. Browning service was no help, they just told me how to disarm it. After it keep going off all the time, including even in the lot when I got it serviced, I just put duct tape over the sensor. By by $700. Then there's the Mazda app. For $400 you get an app that doesn't work either. No one told me there was also a yearly $95 charge to use it. I simply cancelled the app to avoid those extra charges. Browning Mazda has no business putting this KARR alarm in any vehicle. This is their way of jacking up the price. As for the app, shame on Mazda USA for force feeding it to customers. If you must buy from this dealership, get ready for a huge push to buy marked up extras, in a high-stress environment. More

Worst dealer ever! I made the biggest mistake going to this dealer! They werent helpful at all and it honestly seems like they don't try to help you get a car. The sales I made the biggest mistake going to this dealer! They werent helpful at all and it honestly seems like they don't try to help you get a car. The salesman cared more about flirting with me instead of selling me a car which I found inappropriate. He didnt know how to answers my question and was just terrible on doing his job. Don't waste your time going to this dealer!! More

Jose the flirty guy He was flirting with my cousin the whole time! He never helped and never explained anything about the status of my application. And after all he asked He was flirting with my cousin the whole time! He never helped and never explained anything about the status of my application. And after all he asked for her number and didn't end up helping at all More