Brown's Chrysler Dodge Jeep Ram

Great Experience! Leased a 2019 Ram 1500 from Browns Automotive Group and the experience from the moment we walked in till when we left was awesome! Our saleswoman Ashl Leased a 2019 Ram 1500 from Browns Automotive Group and the experience from the moment we walked in till when we left was awesome! Our saleswoman Ashley was articulate, knowledgeable and professional. More

Bad Customer Sevice The a/c stopped working on my car that is only a year old. I called Brown’s to get it fixed. They told me they could fit me in almost 2 months later. The a/c stopped working on my car that is only a year old. I called Brown’s to get it fixed. They told me they could fit me in almost 2 months later. I said that was crazy. They asked me if I bought the car there which I didn’t but they are now the closest dealer to me. They said tough they couldn’t help me because I didn’t get the car there and I should try the dealer I got it at. Well I won’t be getting any future cars there now either. Completely awful way to handle a customer More

Jeep Purchase Great service from the salesman, beautiful dealership, service hours are wonderful if there are any problems. Brought a vehicle from them years ago a Great service from the salesman, beautiful dealership, service hours are wonderful if there are any problems. Brought a vehicle from them years ago and still the best experience around. My salespeson, Steve Warshauer was more than helpful during the whole purchase. More

Overall experience We have been dealing with Browns for over 10 years & are completely satisfied with sales & service. Great people in their service dept. No pressure fr We have been dealing with Browns for over 10 years & are completely satisfied with sales & service. Great people in their service dept. No pressure from the sales dept. Always ready to go that extra mile to be of assistance. Will continue being a customer of Browns. More

Best and most helpful experience buying a car Mike Siemon and Charlie Kennedy made it an unbelievable experience. I never expected a car salesperson to be so helpful and caring. I've been looking Mike Siemon and Charlie Kennedy made it an unbelievable experience. I never expected a car salesperson to be so helpful and caring. I've been looking to buy a certified preowned jeep wrangler for a couple months. Mike and Charlie knew this and always kept a look out for something that would work for me. Finally one came in that I definitely wanted. They had Richard Liquori work on the financial part of the deal and always kept me updated with messages everyday. After about a couple days, Mike calls me and tells me says "brother you got yourself a wrangler". I was stunned and in awe. He said Richard Liquori worked It out for me. Next morning Charlie gives me a call to congratulate me. When I sat down with Richey he congratule me right away. Just knowing that Browns Jeep Chrysler Dodge has people that really care and look out for you really makes the whole shopping for a car experience worthwhile. An experience I will never forget and people that will do right by you. Definitely an environment I will bring my friends and family to. More

Best dealer experience ever! I went looking for a used Wrangler last week, not sure if it would fit our lifestyle. I met with Charlie Kennedy, a sales person at Browns Preowned, w I went looking for a used Wrangler last week, not sure if it would fit our lifestyle. I met with Charlie Kennedy, a sales person at Browns Preowned, who spoke with us about our concerns. I test drove a Wrangler and quickly realized it wasn’t for us. He said, you know this 2012 Grand Cherokee just came in with all the bells and whistles. It might suit your needs better? We test drove it and loved it! Charlie never pressured us and worked to make it fit our budget! He was attentive and caring. Something you don’t always get in a car salesmen! When we picked it up we met with their finance person, Tom Riley and even here there was no pressure to purchase additional items! He offered us the extended warranty and other items but no pressure to purchase anything. What a relief! Win, win, win! Thank you Browns for a great vehicle and a great support staff! My friends and family will hear about this! More

Unprofessional service department If there was a negative star available it would be chosen. The service department from the service manager, advisor, technicians & receptionist are co If there was a negative star available it would be chosen. The service department from the service manager, advisor, technicians & receptionist are completely incapable of running a successful business with pleased customers. The first problem is the service manager lacking knowledge on important features of new vehicles. Another issue was the service manager's disrespect for any customer who asks questions. The fact that I had to involve corporate just to have the service manager be told to stop speaking for one moment and listen to the concerns and problems a customer is experiencing should be unacceptable to the entire Browns team. Gary Brown should be embarrassed by employing such even after a problem repeats itself in less than a one month span. I have purchased 2 vehicles from Browns and will never be returning after the experience I have had with my 2nd vehicle. It's a shame customer service, public relations and professionalism is not required for employment. More

Excellent Experience my Daughter Loves her New Jeep It was a pleasure working with Steven, very detailed, pleasant to work with. Went over every aspect of the car and set up every feature for my Daugh It was a pleasure working with Steven, very detailed, pleasant to work with. Went over every aspect of the car and set up every feature for my Daughter. No nonsense like most dealerships. More

Poor communication, lack of empathy Very unhappy with the customer service and overall experience here. I read reviews I I knew it had a bad name but thought I would try them out. (Becau Very unhappy with the customer service and overall experience here. I read reviews I I knew it had a bad name but thought I would try them out. (Because I bought my car there) Long story short They gave away my loaner car I reserved 2 weeks ago, then gave away my part that was reserved then on back order for another month. Car took about 2 months to fix due to lack of part availability and no resources. With little to no communication throughout the whole process. More

Purchased my first car I purchased my first car from Browns and I couldn’t be happier. My salesperson was Roc and he is phenomenal at his job. The dealership from the sales I purchased my first car from Browns and I couldn’t be happier. My salesperson was Roc and he is phenomenal at his job. The dealership from the sales end to the service end is wounderful and understands your concerns and needs. Picking out a car was easy , effortless and right in my price range. I would 100 percent recommend everyone I know to purchase a car from Browns . More