Brown Honda

Extremely helpful walking me through the options. I went in having done a little research online, but Wendy was extremely helpful providing me with the different options I had available for my new car I went in having done a little research online, but Wendy was extremely helpful providing me with the different options I had available for my new car purchase. She actually presented me with an affordable option I had not even considered prior to arriving at the dealership. Very glad Wendy was able to work with me to help me decide on my new car! More

I came in for an oil change. I came in for an oil change and new wipers and was reminded to use my coupon for an oil change - whaaat? A car service place looking to save me money? I came in for an oil change and new wipers and was reminded to use my coupon for an oil change - whaaat? A car service place looking to save me money?! I trust these guys. They get the job done in a very short amount of time, can you say breakfast at Rick's, and my car is set for the winter. More

It was good, I was in and out I went in for my oil change. I was able to use my coupon. They took care of that and gave me recommendations for my next visit. Very customer friendly I went in for my oil change. I was able to use my coupon. They took care of that and gave me recommendations for my next visit. Very customer friendly. More

Awesome, easy, no pressure, cut and dry! I want to say Iain was awesome! He totally went out of his way for our family. He came to my house on HIS day off to pick me up! WOW that is service I want to say Iain was awesome! He totally went out of his way for our family. He came to my house on HIS day off to pick me up! WOW that is service!!! Thanks Iain for your service....you are the reason people keep coming back. I will recommend you and Brown!!!! More

New car purchase We have worked with Art for several years. It was a great experience and a good deal on the new car. We will be back. We have worked with Art for several years. It was a great experience and a good deal on the new car. We will be back. More

Top notch experience This dealership was so quick and professional. Wendy went above and beyond to make sure I ended up with the car that I had hoped for at a comfortable This dealership was so quick and professional. Wendy went above and beyond to make sure I ended up with the car that I had hoped for at a comfortable price. She was outstanding. No pressure, no hassles. Just great, accommodating service. Thank you, Wendy! 😀 More

Best car buying experiencing This has, by and large, been the best vehicle buying experience I've ever had. Wendy Cooper went above and beyond in making sure that we completed as This has, by and large, been the best vehicle buying experience I've ever had. Wendy Cooper went above and beyond in making sure that we completed as much of the transaction as possible before ever arriving at the dealership. They gave us plenty of time to decide on the color of vehicle I wanted. We were informed of all the extra options without being pressured. Nick, in finance, should also be mentioned for his part. He was efficient and informative in getting the financing completed without wasting time. More

FRUSTRATED WITH SERVICE I came to the dealership for an oil change with a coupon. I have a 2012 Honda Fit. I really like it and I want to take care of it. In addition of t I came to the dealership for an oil change with a coupon. I have a 2012 Honda Fit. I really like it and I want to take care of it. In addition of the oil change I told the service team my TPMS light was on. I have taken it to other places to get it switched off as I purchased new tires. The coupon was for $38.95. Upon receiving my bill, the cost of the service was 38.95 + 11.77 labor upon which they took off 11.00. Now the fine print of the coupon said fees, but NOWHERE does it say for labor. In addition to this service my TPMS light was never addressed. While in the waiting area, a gentleman was getting his wife's CRV serviced as well and had noticed that the service dept was up selling to EVERY customer. When it came to me, yes the service dept came to up sell me a filter and wanted to change it for $39.95. Because of this I now want to install my own air filters, and do my brakes myself (with genuine Honda parts) and SAVE A TON of $ in the process. After all, it is 5 lug nuts, a metric socket to loosen the brake calipers, for a total of 7 nuts. My other vehicle is a 1999 Honda Accord with 259,000 miles. I take care of that one myself. My only other option is to go to Jim White Honda in Maumee, Ohio. More

Love out CRV We cannot say enough about the great service we received from Iain at Brown Honda. He is very professional yet personable. We would definitely buy fro We cannot say enough about the great service we received from Iain at Brown Honda. He is very professional yet personable. We would definitely buy from him again. More

Best Experience This was, hands down, the best experience I have ever had with a salesperson. I was trying to decide between two different cars. Arthur took the time This was, hands down, the best experience I have ever had with a salesperson. I was trying to decide between two different cars. Arthur took the time to explain the differences between the cars. He listened to what features were important to me and made suggestions based on that. I never felt like I was being pressured to buy something I didn't want or buy before I was ready. Once I narrowed down which car I wanted, I had to decide on a color. I kept going back and forth and Arthur had an infinite amount of patience with me during all of this. The car I decided on has a lot of features I have never used and he took the time to explain all of them to me and help me with my settings. I couldn't be happier with the car and with the salesman. I will never buy a car from anyone else ever again. More