Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Brown Dodge Chrysler Jeep RAM
Devine, TX
92 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
92 Reviews of Brown Dodge Chrysler Jeep RAM
August 05, 2023
I have been searching for a Jeep Grand Cherokee Trailhawk in a certain price range within certain miles with a V8 engine and found it at this dealership. I spoke with salesman Pablo Rodriguez who was wonderf in a certain price range within certain miles with a V8 engine and found it at this dealership. I spoke with salesman Pablo Rodriguez who was wonderful from the very start of the first phone conversation to the very end of the sale and he still responds to any questions I have. Pablo really went the extra mile for me! I appreciate him so much for all that he did and then before we left he took the time to show us every single feature on our new purchase. He was not only very personable but was also very knowledgeable about the Jeep I was buying. He took his time to show and explain every feature to me and my husband. He never rushed in his presentation and also allowed us any questions and he had answers for us immediately. I also had the best experience ever during the finance part with finance director Roland Aguilar! You made me feel so comfortable and at ease with this purchase and I thank you for going above and beyond for me! It was a great pleasure dealing with someone with such a wonderful attitude. This dealership cares about their customers! I can’t say enough great things about this team Pablo and Roland! I came in from Mississippi 10 & 1/2 hours away and will do it again. They truly care about their customer’s satisfaction and I’m grateful for that and I’m sure other customers say the same. Thank you so much More
by Tiffani Cade
Employees Worked With
Roland Aguilar
August 05, 2023
Nathan was a great salesman! His customer service is beyond compare. I will be a returning customer. The entire process was far less than previous auto retailers. An all and all His customer service is beyond compare. I will be a returning customer. The entire process was far less than previous auto retailers. An all and all pleasant, fast, and easy experience . Thx Nathan!!! I absolutely love my baby girl… More
by king coqurece
Employees Worked With
Roland, Nathan Granato
July 28, 2023
I received the best customer service here at Brown Dodge. After many failed attempts at other dealers, the process here was easy, and they continually worked to find something that fit my budget and not the After many failed attempts at other dealers, the process here was easy, and they continually worked to find something that fit my budget and not the other way around. My experience was amazing and Pablo and Alvino both helped make this experience easy and amazing!! If I were to shop for a future vehicle, I will come back to them with no hesitation. I truly enjoy my experience here! More
by Alfaorellana
Employees Worked With
Justin Wilson, Alvino Tellez Jr, Pablo Rodriguez
July 27, 2023
The Devine Dodge was is an excellent place to get a new vehicle. Our Sales rep Nathan G. Was extremely helpful and kind. Our overall experience was great! vehicle. Our Sales rep Nathan G. Was extremely helpful and kind. Our overall experience was great! More
by A.coronado9988
Employees Worked With
Nathan Granato
July 26, 2023
We looked throughout San Antonio before coming upon Jeep Ram Dodge in Devine,TX. The first vehicle ( the one we wanted) ended up having issues. The staff was very helpful in getting us a great deal in ano Ram Dodge in Devine,TX. The first vehicle ( the one we wanted) ended up having issues. The staff was very helpful in getting us a great deal in another similar vehicle. Everyone was very accommodating. This made the "car buying" experience better. More
by Raul
Employees Worked With
Roland Aguilar was very helpful as well., Pablo Rodriguez
February 23, 2023
Service advisors are not knowledgeable, prices are always more than expected to pay. Don't keep customers updated on service being performed, have to constantly call to check status of vehicle. Only 2 servic more than expected to pay. Don't keep customers updated on service being performed, have to constantly call to check status of vehicle. Only 2 service advisors and if the one that is tending to you is busy the other one won't help out, just leave you on hold! Becky is not friendly, does not make a good appearance toward customers! More
by cjcasas93
Employees Worked With
Becky
May 09, 2022
worst dealership experience, Told them about Putting 13000 down on a new vehicle, but i could only do $7000 friday and come back with $6000 on monday to pickup the vehicle. The sales man "George" sa 13000 down on a new vehicle, but i could only do $7000 friday and come back with $6000 on monday to pickup the vehicle. The sales man "George" said they had a policy to not hold vehicles, Fair enough, ask your manager. one Second . We dont hold vehicles sir>>>> Did you even ask???? CAlled in spoke with the Manager , Ernesto, he says , let me see what we can work out and ill call you back and Lets get an application done. Im like ok, they are going to work with me! Nope, no call back, I call back couple hours later, they tell me that everything is ready and approved! Awsome right, nope, They say, sorry sir, You need all the $13000 right now. So i cant give you $7000, come back on monday and do the other $6000, No sir, we can hold it. Im like, you not holding it, its considered sold!!!! Sorry sir, thats our policy! WHAT , then why have me do the application???? Im not taking the vehicle until the full amount is paid. , sorry sir, we cant do that!, Ok , so i went to AutoNation in Fortworth, they allowed me to put the $7000 , take the vehicle home on a friday and send them the $6000 remaining throught fedex air on monday Morning.!!! So today is Monday! just for kicks, i text "George" >>>> Hey buddy, you still have the truck? I have the $13000 down, i can go around 530 pm today, Just get back to me with numbers , APR and payment. He responds, Yes its still here, if you can come in and we can go over that here. I say, no, i dont want to waste time going over if i dont like the numbers! I told him Ask Ernest "the manager" to get you that and let me know. He says, ok, let me get that for you sir! around 4 hrs later, nothing, i text him again. were you able to do that??? Sorry sir, im out delivering a car.... lol Worst , i say worst Dealership ive ever experienced. In the last 8 years, iv gone through about 8 dealerships with me and my wifes cars combined! this by far is the worst! Will Never, Never, NEEEVERRRRRR, consider this dealership again! More
by streetmotorz
Employees Worked With
Ernesto Davila & George Colunga
