Brown-Daub Kia - Service Center

Appt for oil change I arrived for my appointment and was immediately greeted as I exited my car. Once inside I was pleasantly greeted by the person at the first workstati I arrived for my appointment and was immediately greeted as I exited my car. Once inside I was pleasantly greeted by the person at the first workstation, who prepared the paperwork for my signature and collected my keys. He also escorted me to the customer lounge to wait for my vehicle. Approximately 30 minutes later he informed me that my car was ready and after giving me my receipt, he escorted me to my car, all the time carrying on a friendly conversation. My car had been washed, which is always a welcome bonus. Altogether, everything was completed in a pleasantly efficient manner and I give a five star rating to this experience. I left a happy customer. More

Service is why I go there The reality is I had a strenuous experience in the sales department... deception, coerced, lied to, way over charged and I was counting the days to ge The reality is I had a strenuous experience in the sales department... deception, coerced, lied to, way over charged and I was counting the days to get out of my contract with Brown Daub Kia but then I started to go to the service department and there I met Craig Garrison, a young man who knows the true meaning a fantastic, genuine customer service... Craig always greets me as though I matter and never over sells me but yet does in fact advise me when things are probably recommended. Personalizes my experience by addressing me as though he knows me personally and would not take advantage of me ... no way no how! I had a thousand and one questions since the people that sold me the car did NOT .... explain anything about the car and Craig took the time to do so including actually sitting in my car going over and over my phone connection to the car without the slightest bit of frustration or dismay... in fact quite the opposite he was extremely patient and didn t mind one bit to reiterate things again and again.... how very unusual for today s employees! I do hope that Craig gets commended and rewarded for going above and beyond because if it was not for him I would still have the terrible taste in my mouth of the nasty sales rip off.... instead he turned my opinion totally around and instead of spreading the word of my terrible experience now I get to rave about my service guy! Everyone in service has been pleasurable so it is totally because of the service department that I am considering Brown Daub for my next purchase ... trust me ....that was not at all a possibility a short time ago! I must admit the only other reason is because you have had a change on the sales management end as well. I should take the time to tell you that when I first came to Brown Daub with my father John M Schocken he was given a price on a car and we went home to figure our finances out... well my father and I pooled our monies together to get the monthly payment down bc my father was older and it was probably going to be his last car and he would be leaving it to me and didn t want to saddle me with a payment I couldn t afford... so we came up with 10, 000 dollars which should have brought our payment down considerably but nope that was not the case at all in fact the payment went up and when I asked how could that be I was told oh I should ignore any price given by sales people only the finance people count ..... What???? ....i was so fit to be tied I would have walked out at the obvious bull that was being forced down our throats but there was my Dad wanting this particular vehicle... so I had to swallow that garbage and continue with the purchase .... a short time later my father passed and we took over the Payment’s but the car was bigger then we needed so we came back to Brown Daub and traded in that vehicle for a sportage ... in order to get that payments down we decided to lease we explained to them that we needed the payment to be 300 ish and being we were leasing and we had paid down the vehicle we were trading in so much we we’re told yes they should be able to get us there and at first they were there then low and behold when it came time for signing the price kept on going up and up and up ... at first we told them 350 was our absolute highest and they said they should be able to do that and we started doing paperwork and all and then they came at us with 375 .... the sales people actually said to come on what s 25 dollars more a month ... I tried and tried and tried to hang in there and logic with them to say that s 25 dollars over what I can afford that is actually another small bill right there... but no matter how long we hung in there they insisted they could not go lower ... we argued but this is a lease and there is plenty of equity and that s too much for a lease but they just insisted they could not do it for less ... so reluctantly we agreed but I literally said to them now this includes everything tax and all ...right because I do not want a monthly bill for even 1 penny more then 375.00 ... they assured me that the amount they gave me included tax not a penny more and low and behold when I got my bill it was 391.44!!!! Not only that but they put on the contract 36 months and the sales people hounded me day after day after day saying that it was suppose to be 39 months and the finance department is going to pull the deal unless we resign with the 39 months and then they proceeded to show at at my door to get me to sign!!!!! I think by now you can see why I was never ever ever going to deal with Brown Daub Kia again.... and like this story started .... in walked Craig Garrison and the service team in all their glory... Servicing with a smile , not pushing me to do anything other then what was necessary and with all the integrity possible and started to turn my horrendous experience around. Last I was there they told me the sales division was under new management which coupled with their excellent service just might be the turning point for me . I have to admit I m not 100% yet but if they had a chance at all it would be because the service department saved the day for sure! The experience I had with sales was nothing short of a total rip off and when I complained to Kia finance they said there is nothing they could do.. it s the dealerships issue!!! Well anyway that s my Brown Daub Kia Story... here s hoping you ll do something to make it a happy ending... awaiting a response!!!!! Thank you! Dee Butto 610 217 1286 More

oil change service was excellent and timely and informative and prompt. I was informed when inspection is due and about wheels were to be rotated. whole servic service was excellent and timely and informative and prompt. I was informed when inspection is due and about wheels were to be rotated. whole service department is excellent. More

Dependable Brown daub kia has always been reliable in customer service sales and mechanical maintenance on my vehicle. So when I bring my car in I am at ease tha Brown daub kia has always been reliable in customer service sales and mechanical maintenance on my vehicle. So when I bring my car in I am at ease that the service is done correctly the first time. More

Great overall Seen right away as usual by a service dept rep they explained what and how long my car would b there my car came back clean inside n out and job well Seen right away as usual by a service dept rep they explained what and how long my car would b there my car came back clean inside n out and job well done BROWN DAUB KIA is the place to go More

They are learning. New ownership is getting into the job and customers learning to work with the new leadership. Has sadly lost some regular staff, retained others (Serv New ownership is getting into the job and customers learning to work with the new leadership. Has sadly lost some regular staff, retained others (Service: Craig is great). Calls usually go to voicemail but delays in calling back create some confusion. As staff and customers interact more, the friendliness will return; still seems to be a little uncomfortable. All business: RELAX a little with your customers! More

Very accomadating- Dealt with 2 service advisors. Very efficient and handled my concerns very favorably. Wait time was satisfactory. Former sales rep handled a service i Dealt with 2 service advisors. Very efficient and handled my concerns very favorably. Wait time was satisfactory. Former sales rep handled a service inquiry I had with service dept. More

Continoued issue with power sgteering fluid leaking. Had an issue with the power steering fluid leaking. They say third time is a charm. We will see. it is really fixed! All I can do is hope for the bes Had an issue with the power steering fluid leaking. They say third time is a charm. We will see. it is really fixed! All I can do is hope for the best. More

Car was drove hard by tech. Took my one car here for a couple oil changes and state inspections. Took my 16 Subaru STI there for state inspection. Vehicle has a factory turbo boo Took my one car here for a couple oil changes and state inspections. Took my 16 Subaru STI there for state inspection. Vehicle has a factory turbo boost gauge that saves the highest boost you have hit on the overhead screen. You can reset this value on the screen. I reset it before dropping my car off to the dealers. Came back and found that the Tech had abused my car by taking it to full boost basically just ripping on my hard earned vehicle for their own pleasure. More

Service Great service. Scott was a lot of help with some issues with my warranty! He was on top of it and got the job done Great service. Scott was a lot of help with some issues with my warranty! He was on top of it and got the job done More