Brown Daub Dodge Chrysler Jeep Ram

On October 26, 2020 I brought my 2008 Dodge 2500 to your dealership for work (Invoice Number DOCS255785 - MO 108029). The job was to replace a steering stabilizer. I was told that it would take about an hou dealership for work (Invoice Number DOCS255785 - MO 108029). The job was to replace a steering stabilizer. I was told that it would take about an hour since a stabilizer had to be located. That was at 8:08AM. I arrived at 7:30 AM. Truck was ready at about 11:00AM. Almost 3½ hours to replace a part held by 2 bolts. I could almost understand the time but cannot forgive the quality of service. Is the stabilizer installed correctly? I hope so. After I saw the filthy mess left in my truck, I began to wonder what sort of professionalism and pride is put forth in the job itself. Driver's seat, floor, door handle, arm rests, and sill were full of grease and grime. The truck had just been detailed. When I brought this condition to the attention of the service representative, it was met with an offensive attitude. He did offer to send the truck to detail, but there was no concern. I hesitated then responded “no”. Again his comments were not appreciated. I purchased this truck at a different dealer on 10/08/20 after a long search for a rust free vehicle at a price I could afford. I brought the truck to Brown -Daub for repair hoping to begin a relationship with a local dealer where I can have the truck serviced and possibly upgrade to a newer one in the future. Sorry to say, I will never bring any work or any business their way in the future. More

Jeep Compass purchase Great staff !! Jeff G & Jeff F are my go to guys for all my vehicle needs,always go that extra mile to get you what you want. Great staff !! Jeff G & Jeff F are my go to guys for all my vehicle needs,always go that extra mile to get you what you want. More

Awesome experience, very friendly staff. Friendly and knowledgeable staff, very clean facility, full stock of both used and new vehicles. Both service and parts personal are friendly and kno Friendly and knowledgeable staff, very clean facility, full stock of both used and new vehicles. Both service and parts personal are friendly and knowledgeable with the service and products they sell. More

Friendly Staff I have been going to this dealership for 15+ years. They are friendly and efficient and I rarely leave disappointed. Jared does a great job greeting I have been going to this dealership for 15+ years. They are friendly and efficient and I rarely leave disappointed. Jared does a great job greeting customers in the service department. More

Jared helped right away, as always, and returned my car in the promised timeframe. Also, got complimentary passes to the upcoming car show later this month. in the promised timeframe. Also, got complimentary passes to the upcoming car show later this month. More

Fast courteous service . Mr Wohrmann explained the problem of the tire which was losing pressure. Tire was repaired and all tires treads were checked. Also listed cost of ne . Mr Wohrmann explained the problem of the tire which was losing pressure. Tire was repaired and all tires treads were checked. Also listed cost of new tires which might be needed in near future. More

Everyone was very helpful, and explained each step of the repair process to me. Before each portion of the repair began, they would call me. repair process to me. Before each portion of the repair began, they would call me. More

Excellent service department and salesperson Andrew and Kenny are the best got me in next day and checked out everything got me on my way in no time at all Kenny are the best got me in next day and checked out everything got me on my way in no time at all More

Excellent Service I have always had good experiences with this dealership which is why I decided to keep using this dealership even though I am now living in Lancaster I have always had good experiences with this dealership which is why I decided to keep using this dealership even though I am now living in Lancaster County. More

Excellent experience! Will come back-had less than stellar experience with purchases (x2 in 2016) wish I would have come here sooner! Max was great! Love the sales experience and speedy service! Thank stellar experience with purchases (x2 in 2016) wish I would have come here sooner! Max was great! Love the sales experience and speedy service! Thank You all! More