Brotherton Cadillac NW

Ultimate service!!! Best car buying experience ever! Everyone involved stepped up their game and went above and beyond to provide us with superior customer service and ma Best car buying experience ever! Everyone involved stepped up their game and went above and beyond to provide us with superior customer service and made sure all our questions were answered and car-buying needs met in the most courteous and friendliest manner possible. They truly delivered the best customer service I have ever received from a dealership. Standouts include our Salesman, Steven Biney, Shane Hugueley, Business Manager and of course, Tiger Kim, Pre-owned Sales Manager. Have to rave about the outstanding detailed condition of our 3-yr-old pre-owned purchase. Without exaggeration it could easily pass for brand-new. Their service department does exceptional quality work. I should also mention that Doug's provides Complimentary Signature Valet Service. Without hesitation I would strongly recommend purchasing your next new or used vehicle from Doug's Northwest Cadillac. If you want the best buying experience you've ever had then hurry down to Doug's! You will be glad you did. Love my 'new' Cadillac! Thanks again, Guys!!! ~ Brenda Takko More

Outstanding John and the service team at Doug's are the best I have ever experienced in my 45 years of driving. Keep up the good work. John and the service team at Doug's are the best I have ever experienced in my 45 years of driving. Keep up the good work. More

Excellant Service! Doug's Cadallic is the best. I always get great service and know I can depend on these guys. The valet service is exceptional and a great benefit fo Doug's Cadallic is the best. I always get great service and know I can depend on these guys. The valet service is exceptional and a great benefit for buying a car from Doug's. More

Excellent service I have purchased 2 CTS's from Doug. Great to work with and they treat everyone like a celebrity and I have recommend them to my family I have purchased 2 CTS's from Doug. Great to work with and they treat everyone like a celebrity and I have recommend them to my family More

Best place to buy a Car I purchased my Cadillac 3 years ago from Tori. What an awesome experience then and continues to this day. The owner Mark is a "hands on" customer serv I purchased my Cadillac 3 years ago from Tori. What an awesome experience then and continues to this day. The owner Mark is a "hands on" customer service guy. Each time I have been there he goes out of his way to say hello and asks how everything is going. Both he and Tori are very genuine and sincere. Randy and all of their service department have been great on each and every visit. Always going the extra mile to accommodate me. They seem like one big family and make you feel like you are part of it. I highly recommend this dealership and the Cadillac product. More

Amazing Experience Marc, Damon and Tari were amazing from start to finish. My wife and I are very busy and they delivered a new 2015 escalade to our home for us. We dr Marc, Damon and Tari were amazing from start to finish. My wife and I are very busy and they delivered a new 2015 escalade to our home for us. We drove the car and found it was the perfect car for our family. Damon and Tari came to our home and did all paperwork and presentation of the options of our new car. I would highly recommend this store. This is our second escalade from this dealer and they always impress me! More

The "White Glove Treatment" Purchasing our first Cadillac from Tari Jones at Doug's NW Cadillac was truly a good break from the normal car buying experience. From the initial gr Purchasing our first Cadillac from Tari Jones at Doug's NW Cadillac was truly a good break from the normal car buying experience. From the initial greeting we quickly hit it off, finding common interests and sharing similar life experiences; we started a customer dealer friendship. My wife and I wanted an ATS with specific features that fit our budget. This was not an easy task, but to no surprise, Tari and his team were willing to do anything to accommodate our requests. Within 24 hours Tari found the most gorgeous black diamond tri-coat ATS with black leather all the way down in Salem, Oregon. Tari and his team had it delivered next day. When picking up the car, Tari gave us his signature "White Glove Service" and it was pure "Awesomeness!" So, if you're looking to put a "Dream In Your Driveway," go see Tari at Doug's NW Cadillac and tell him the Jury's sent you. More

I had an awesome experienced with this dealership!! Ron Johnson great man! For a new buyer with zero credit they really took their time and work with me. They know what they're doing and make you feel comf Johnson great man! For a new buyer with zero credit they really took their time and work with me. They know what they're doing and make you feel comfortable. I'd go back and send everybody I know to this dealership! THEY ARE THE BEST! More

The GM was very helpful in resolving an issue I had. I had some issues with the sales staff, but they were resolved by Marc's helpful attitude. had some issues with the sales staff, but they were resolved by Marc's helpful attitude. More

We purchased a used 2002 Escalde from Dougs . We were on vacation from Montana to Washington and we found this car ,we got a graet trade in value. We were leary of a out of state purchase on a car with an a vacation from Montana to Washington and we found this car ,we got a graet trade in value. We were leary of a out of state purchase on a car with an as is no warranty. We were assured that it had been checked out and we would have no problems.So we left on a 500mile test drive. We had no problems it was a awesome ride home.However when we got home the Escalede was leaking tranny fluid horribly,so we called Dougs and they said to get it looked at and they would cover the cost of the repair.Now that is above and beond . I cant think of anybody who would be willing to fix a used car that is 500 mi from the dealership and sold as is no warranty.We have had no problems since and love the car more everyday.Whan it comes time i will drive to Dougs and purchase another. Thank you Dougs. More