Brotherton Cadillac NW

Outstanding I always feel welcome and receive outstanding service. Everyone makes you feel like part of the Doug family. Even the owner Mark will greet you. Bes I always feel welcome and receive outstanding service. Everyone makes you feel like part of the Doug family. Even the owner Mark will greet you. Best dealership I have ever had the pleasure of working with. More

Very good service department ! I am very happy with the quick help that I receive from the service department ! He is always friendly and honest and gets right back to me. I am very happy with the quick help that I receive from the service department ! He is always friendly and honest and gets right back to me. More

Loaner cars are a convenience! I have a 2015 Cadillac SRX. I had been experiencing two issues that needed attention. I dropped it off in the service dept. on a Wednesday and given I have a 2015 Cadillac SRX. I had been experiencing two issues that needed attention. I dropped it off in the service dept. on a Wednesday and given a loaner car for several days so I did not have to be inconvenienced. I was able to return the loaner car and pick up my car on a Saturday which was more convenient as well. I also appreciate the extras; like a complimentary bottle of water in vehicle when I pick it up. More

Oil change Plus Work done quickly and obviously expertly; also, enjoyed having the coupon to help defray cost. It was delightful to have the car returned with all of Work done quickly and obviously expertly; also, enjoyed having the coupon to help defray cost. It was delightful to have the car returned with all of the winter mud and leaves of the past storm washed off. Gary also helped set up my new phone on the blue-tooth. More

Very thorough My advisor kept me informed of the status of my vehicle. Everything was completed quicker than I expected. I really like that my Cadillac is returne My advisor kept me informed of the status of my vehicle. Everything was completed quicker than I expected. I really like that my Cadillac is returned clean with a bottle of water waiting. More

Always exceptional I just brought my CTS in for an oil change/tire rotation, but it looked like they detailed it when I got it back. So nice. I love bringing my car here I just brought my CTS in for an oil change/tire rotation, but it looked like they detailed it when I got it back. So nice. I love bringing my car here. More

Great service Had a very friendly attentive salesman. Enjoyed my interaction with him. Found me what I was looking for. Very happy with purchase. Thanks for your he Had a very friendly attentive salesman. Enjoyed my interaction with him. Found me what I was looking for. Very happy with purchase. Thanks for your help In finding the perfect car for me More

Great Service! It was my first time in the Service Department. I was greeted with a friendly hello and the Customer Service was top-notch! I will definitely return It was my first time in the Service Department. I was greeted with a friendly hello and the Customer Service was top-notch! I will definitely return based on my first experience. More

Always always a good experience-Buy from Dougs NW Cadillac!! On time, work done efficiently clean car and water!... What could be better. Still on that 50,000 free oil change so Free is another added benifit On time, work done efficiently clean car and water!... What could be better. Still on that 50,000 free oil change so Free is another added benifit More

Excellent! As always, the service personnel at Doug's Cadillac exhibit the utmost level of integrity and professionalism at all times, each and every time I visi As always, the service personnel at Doug's Cadillac exhibit the utmost level of integrity and professionalism at all times, each and every time I visit the service department at Doug's Cadillac. More