Brotherton Cadillac NW

I love my new Car, but I will never buy, or recommend any of my friends and family to buy anything from this dealer ever. The young man Gino was my salesman, charming at first, but later untruthful, and dece of my friends and family to buy anything from this dealer ever. The young man Gino was my salesman, charming at first, but later untruthful, and deceitful. Gino called me and asked to sell me a car… I told him if I looked for another car, I would call him first. While traveling on business, I saw a brand-new Escalade IQ Sport II, and I was going to buy it on the spot, but I called Gino and told him what I saw, and that if he could get me the same car for the same price or lower, I would come and pay cash for the car. He told me he had the car on the lot, but then he called back and asked if I wanted different wheels on the car. I informed him that I wanted the exact vehicle that I showed him the pictures of and gave him the VIN. He later told me that they didn’t have the car, but they could get it. His boss, Nate, told him to have me come in and sign for the car sight unseen. This is a problem when I told him no, his boss, Nate, decided to express how he was not going to be played by someone pretending to make a deal and back out at the last moment. He also wanted to talk down to me as if I couldn’t afford the car, saying this car was too expensive to bring to the dealership if I wasn’t willing to pre-sign. I had an Escalade in their shop having the electric step module replaced, so I told Gino that I wanted to trade the Escalade that was just repaired, and I wanted the dealership to take care of the bill also as a part of the deal. He agreed, wrote up the proposal, and texted me a price that was lower than the offer I had earlier, said he would throw in 2 Cadillac Travel cups that I like when I was at the dealership, and pay the repair tab on the Escalade I had at their facility being repaired. I told him that I would pay the balance with a certified cashier’s check. To make a long story short I ended up paying half of the repair bill on the vehicle I traded, My personal Items were removed from the vehicle, and some were missing, but no one knew who removed my personalized plates and other items from the glove compartment. When I got into my new vehicle, the rear headrest was broken and was never repaired from an open recall. after paying another 5000 dollars in cash for extras on my car, when they finished the clear shield on the front end, the fender was misaligned. The personalized plates that I wanted transferred to the New vehicle were never transferred ….. these guys ordered new plates, which cost much more, and to top it off the custom key necklace for my New Escalade was missing, and I still didn’t get my cups. I am not sure if the salesman got my brother's number from the maintenance records, but the sales department called my brother and asked if they could help him buy a new Lyriq.. My brother has since bought a New Lyriq, but not from Brotherton NW. My girl wants a new Caddy also, but it will never be bought at Brotherton. Maybe sometime in the near future, I will receive a new headrest, which should have been taken care of before the car was delivered. I have never had as much disdain for any car deal I have made in the past, but I will never forget this one, along with the trickery, and ill ill-mannered Sales Manager. More

I visited today again. I left a review on 1/20. I went to solve the problem today, but they had no intention of solving it. Any car sold here must be test driven for at le I left a review on 1/20. I went to solve the problem today, but they had no intention of solving it. Any car sold here must be test driven for at least 40 minutes or 30 miles. They had problems 30 minutes after the sale. But they did nothing about it. They didn't lose anything. And the manager went on a 4 day vacation. I wasted 3 days of my time buying the car and couldn't use the car for a week. And they said they would replace it if there was a problem and towed the car there. Then they secretly fixed the car and told me it was a new car with no problems. Be careful. I want to forget this place but I still have things to get so I have to wait. I'll review again. More

If anyone who bought a xt4 from Brotherton Cadillac NW or any other cadillac, please help me out. I got battery low message 30 minutes after I left my car in Brotherton Cadillac nw. That time I was driving. any other cadillac, please help me out. I got battery low message 30 minutes after I left my car in Brotherton Cadillac nw. That time I was driving. I think there is a problem with the battery. I was still 2 miles away from brotherton cadillac nw so I texted but salesman told it is ok. and than few hour later started engine sound. I was driving when this noise started. It was quiet at first, but after a few minutes it got so loud that I had to drive back home. I am a single parent raising two children, so I am always busy with work and only have time on Sundays. So I wanted to buy a safe and good brand car for my son, who is only 15 years old. But I don't know much about cars, so I bought a new car from a good brand. This car is for my children's school studies. I started having problems with the car 30 minutes after I bought it, and I am insisting that I should change it to another car because I haven't licensed it yet, but they are wasting their time. They will tow it, rent it, etc. I need advice anything. I need to sue and lawyer for car details? I will post the full story soon with my pictures and email and text message. Please give me advice and your same experiences at Brotherton cadillac NW. Thank you. #cadillac #xt4 #brotherton #brotherton nw #washington #brothertoncadillacnw More

Quick, knowledgeable, friendly and always on time and ahead of schedule with my services. I have been going to them for over 10 years and will continue to do so. Highly recommend for purchases and servic ahead of schedule with my services. I have been going to them for over 10 years and will continue to do so. Highly recommend for purchases and service More

I recently purchased a new 2024 Lyriq from Brotherton Cadillac NW. I highly recommend this dealership and in particular, Victor Rodriquez who was our sales representative. He was extremely helpful and an Cadillac NW. I highly recommend this dealership and in particular, Victor Rodriquez who was our sales representative. He was extremely helpful and answered all our questions throughout the sales process. More

Hi I would like to thank Drew for all his time and FaceTime during our process of me getting the car I wanted. I live in Dallas Tx and was very satisfied with the way Drew made me feel comfortable wit FaceTime during our process of me getting the car I wanted. I live in Dallas Tx and was very satisfied with the way Drew made me feel comfortable with his way of helping me buy the car I wanted Thanks More

I have nothing but great things to say about Drew Dussault and the folks at Brotherton Cadillac in Renton. We turned to Brotherton because we weren't happy with a different dealer we had been dealin Dussault and the folks at Brotherton Cadillac in Renton. We turned to Brotherton because we weren't happy with a different dealer we had been dealing with. After over a month of hassle at the other guys, we were happy owners of a new Lyriq within a few days working with Brotherton. Drew was very accommodating with his time, got us a great deal, and did all he they could to make sure we were satisfied. His communication was top notch, and the service team did a wonderful job getting the car looking amazing when we went to pick it up. The whole process was the smoothest I've ever had buying a car, so big props to Drew and the Brotherton crew. More

When I inquired about a vehicle they had for sale they immediately got back in touch with me,there service is very friendly and next to none, Thanks. immediately got back in touch with me,there service is very friendly and next to none, Thanks. More