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Brotherton Cadillac NW
Shoreline, WA
78 Reviews
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Showing 78 reviews
January 27, 2025
I visited today again. I left a review on 1/20. I went to solve the problem today, but they had no intention of solving it. Any car sold here must be test driven for at le I left a review on 1/20. I went to solve the problem today, but they had no intention of solving it. Any car sold here must be test driven for at least 40 minutes or 30 miles. They had problems 30 minutes after the sale. But they did nothing about it. They didn't lose anything. And the manager went on a 4 day vacation. I wasted 3 days of my time buying the car and couldn't use the car for a week. And they said they would replace it if there was a problem and towed the car there. Then they secretly fixed the car and told me it was a new car with no problems. Be careful. I want to forget this place but I still have things to get so I have to wait. I'll review again. More
by wb8131
Employees Worked With
Johnny, Arun Vaidyanathan
January 20, 2025
If anyone who bought a xt4 from Brotherton Cadillac NW or any other cadillac, please help me out. I got battery low message 30 minutes after I left my car in Brotherton Cadillac nw. That time I was driving. any other cadillac, please help me out. I got battery low message 30 minutes after I left my car in Brotherton Cadillac nw. That time I was driving. I think there is a problem with the battery. I was still 2 miles away from brotherton cadillac nw so I texted but salesman told it is ok. and than few hour later started engine sound. I was driving when this noise started. It was quiet at first, but after a few minutes it got so loud that I had to drive back home. I am a single parent raising two children, so I am always busy with work and only have time on Sundays. So I wanted to buy a safe and good brand car for my son, who is only 15 years old. But I don't know much about cars, so I bought a new car from a good brand. This car is for my children's school studies. I started having problems with the car 30 minutes after I bought it, and I am insisting that I should change it to another car because I haven't licensed it yet, but they are wasting their time. They will tow it, rent it, etc. I need advice anything. I need to sue and lawyer for car details? I will post the full story soon with my pictures and email and text message. Please give me advice and your same experiences at Brotherton cadillac NW. Thank you. #cadillac #xt4 #brotherton #brotherton nw #washington #brothertoncadillacnw More
by wb8131
Employees Worked With
johnny, John Melchiode, Arun Vaidyanathan
June 28, 2024
Quick, knowledgeable, friendly and always on time and ahead of schedule with my services. I have been going to them for over 10 years and will continue to do so. Highly recommend for purchases and servic ahead of schedule with my services. I have been going to them for over 10 years and will continue to do so. Highly recommend for purchases and service More
by strawnkeri
Employees Worked With
Wes Forsyth
June 14, 2024
I recently purchased a new 2024 Lyriq from Brotherton Cadillac NW. I highly recommend this dealership and in particular, Victor Rodriquez who was our sales representative. He was extremely helpful and an Cadillac NW. I highly recommend this dealership and in particular, Victor Rodriquez who was our sales representative. He was extremely helpful and answered all our questions throughout the sales process. More
by dianeandkevinm
Employees Worked With
Victor Rodriquez
April 26, 2024
Hi I would like to thank Drew for all his time and FaceTime during our process of me getting the car I wanted. I live in Dallas Tx and was very satisfied with the way Drew made me feel comfortable wit FaceTime during our process of me getting the car I wanted. I live in Dallas Tx and was very satisfied with the way Drew made me feel comfortable with his way of helping me buy the car I wanted Thanks More
by Pedrowhitley06
Employees Worked With
John Melchiode, Arun Vaidyanathan
March 08, 2024
I have nothing but great things to say about Drew Dussault and the folks at Brotherton Cadillac in Renton. We turned to Brotherton because we weren't happy with a different dealer we had been dealin Dussault and the folks at Brotherton Cadillac in Renton. We turned to Brotherton because we weren't happy with a different dealer we had been dealing with. After over a month of hassle at the other guys, we were happy owners of a new Lyriq within a few days working with Brotherton. Drew was very accommodating with his time, got us a great deal, and did all he they could to make sure we were satisfied. His communication was top notch, and the service team did a wonderful job getting the car looking amazing when we went to pick it up. The whole process was the smoothest I've ever had buying a car, so big props to Drew and the Brotherton crew. More
by Brian G.
Employees Worked With
Drew Dussault, Anastasiya Timkina
June 29, 2023
When I inquired about a vehicle they had for sale they immediately got back in touch with me,there service is very friendly and next to none, Thanks. immediately got back in touch with me,there service is very friendly and next to none, Thanks. More
by mannequinman1962
Employees Worked With
John Melchiode, Arun Vaidyanathan
May 26, 2023
So I waited a bit to post this review to really think over my experience with Brothterton, I don't take negative reviews lightly as I have been on the other side a s a business owner. That being said I over my experience with Brothterton, I don't take negative reviews lightly as I have been on the other side a s a business owner. That being said I do feel my dealings with them do need be documented. In December 2023 I purchase a used 2015 Suburban from them. I contacted their sales dept. online and we negotiated the cost/financing prior to my arrival. Upon inspection of the SUV I noticed some things that needed repair and they covered a new rear wiper, auto open rear hatch fix as well as replacement of tires that had gouges in the side (2). I get into financing and going over the "we owe" items their finance person starts talking about warranty and maintenance contracts. He brings up that with the "we owe" items and the cost of repairs of these newer cars that a warranty etc. would be a good way to help offset those costs. He offers me a "bumper to bumper" warranty as well as a maintenance contract that I was told would cover the general maintenance items that are not covered by warranty (including tires) so with the combination of the two I would really drop my one off out of pocket costs to near nothing...... Fast forward to a couple months later and I start having issues with the car, I get it in to their service dept. with a non working A/C, trim panels that literally FELL off the car as well as worn front tires and in need of an alignment. My service advisor pulls up my paperwork and my "bumper to bumper" warranty really is ONLY a power train warranty that covers failure of the engine and transmission and that great maintenance contract I bought literally covers 4 oil changes a year and if I get a nail in my tire. The maintenance contract cost me 1800.00 Warranty I want to say is 3999.00 So I bring this to the dealerships GM attention and he gives me the option of cancelling the warranty OR for an extra 1500.00 (I believe) I can pay to have the warranty I thought I was getting in the first place, he made no mention of the maintenance contract I purchased and why I was told what I was told regarding that. I feel like I was steered wrong somewhat purposefully on both the maintenance contract as well as the warranty in order to get me to purchase them thinking either I would not use them or if I did they could upsell me to the level of coverage I thought I already had.......I find this to be a very deceptive business practice. If you are a former customer I would highly recommend if you did purchase any of there extended warranties or maintenance items that you look into exactly what you bought versus what you got... More
by mlong2198
Employees Worked With
John Melchiode, Arun Vaidyanathan
January 02, 2023
the lady gave me a number to call, instead of being up front to text, like I wanted. If you r selling a vehicle that's overpriced, you should be honest in the first place, it's from an auction. front to text, like I wanted. If you r selling a vehicle that's overpriced, you should be honest in the first place, it's from an auction. More
by sherrikitti.2
Employees Worked With
Sales
July 15, 2021
A week ago, I paid my deposit at the Brotherton Cadillac A week ago, I paid my deposit at the Brotherton Cadillac NW. We were told to wait one day to make a decision on granting a loan. Five days later, A week ago, I paid my deposit at the Brotherton Cadillac NW. We were told to wait one day to make a decision on granting a loan. Five days later, no one called us. Today I arrived and they ask me whether it is appointed for me? Brotherton Cadillac NW used a $ 2,500 bond for a week and then asks if I have an appointment? This center employs staff who do not respect their customers. During our conversation, he grinned right in my face. Business Manager Johannes Kuiper did not apologize for not calling us for a week. This company used a fraudulent scheme in calculating the loan payment for a 2012 Mercedes-Benz. They offered us a loan of 40%, besides that the state tax was indicated instead of the legal 10.4%, they indicated 19%! What is it? Out of the blue they deceived the client. Kadilak Center could get more than $ 9000 interest from this deal !!! The price of a Mercedes is $ 15,000, after signing all the documents, the price doubled to $ 27,000 !!! This is called taking everything from the client and as much as possible. Don't ride that dishonest Brotherton Cadillac NW in the Aurora Ave N Shoreline. It's frustrating when a Cadillac manufacturer has such dishonest and arrogant salespeople as the Brotherton Cadillac NW in Shoreline. More
by Olena
Employees Worked With
Johannes Kuiper, John Melchiode, Arun Vaidyanathan
