Brooksville Ford - Service Center

Staff helpful,technician answered questions, and very knowledgeable. Positive experience will return and and extra, "Thank you," to Steve Shenefield for taking care of my Ford Esape!!! 😀 knowledgeable. Positive experience will return and and extra, "Thank you," to Steve Shenefield for taking care of my Ford Esape!!! 😀 More

Robbie went out of his way to squeeze me in for an oil change which was wonderful. Everyone was polite and helpful! change which was wonderful. Everyone was polite and helpful! More

Appreciate the courtesy and professionalism from Chip. He kept me informed as repairs were completed. He kept me informed as repairs were completed. More

My bill had an additional charge for my oil change for approximately $15.00 for an SDC additive. I have no idea what this additive is or why they added it to my vehicle without asking me or telling me wha approximately $15.00 for an SDC additive. I have no idea what this additive is or why they added it to my vehicle without asking me or telling me what it is. More

I brought my car to Ford in Brooksville for some service work and everybody there was wonderful. They made sure all my issues were taking care of. They all were very helpful and respectful and very knowledg work and everybody there was wonderful. They made sure all my issues were taking care of. They all were very helpful and respectful and very knowledgeable about everything I needed. I would recommend AutoNation Ford to anyone again. They were all wonderful. More

We have taken our Expedition LTD to the Brooksville AutoNation for servicing for many years. Recently, the driver's side rear view mirror developed a problem so that it could not be adjusted with the i AutoNation for servicing for many years. Recently, the driver's side rear view mirror developed a problem so that it could not be adjusted with the inside controls and was not secure even when adjusted manually. We took the vehicle in to just to get an estimate for replacement, only to be told that we had to make an appointment, so we made an appointment for 7:30 the following morning. After some time of waiting, a written estimate was brought to us, along with an invoice for $200 for the estimate! Not only was this charge NEVER mentioned when we had the car in the day before, but we were also shocked that there was a charge at all, as we've never encountered anyone in any business who charges for an estimate and especially not $200. Fortunately, we had enough forethought then to ask if the $1500 estimate was for parts and labor. We were told that it was for parts only and that the labor would be an additional $2000! Why was this not shown on the estimate? Had we not asked and then had decided to bring the car in later to have the repair done, we would have been shocked when it came time to pay the bill--$3500 instead of the written estimate of $1500. This would have added insult to injury after being charged $200 for an estimate without being informed of the charge ahead of time. Both of these practices seem a little shady and have left a bad taste in our mouths. My first husband and I owned a Ford dealership for many years, and we would never have conducted business in this manner. Since our Expedition is getting on up in age, we have been considering trading it in on a newer model, but we're really leery of using AutoNation now. More

Just wanted simple service needed a tire repair, couldn't get through the service department after 5 or 6 times of going around, was going to buy a new bronco for my wife we're heading for Dade City the serv get through the service department after 5 or 6 times of going around, was going to buy a new bronco for my wife we're heading for Dade City the service department in this place is not the best I've had worked on there and had to go around and round with warranty issues they did not understand More

Waited on hold 15 minutes to get an appointment for an oil change. Call finally answered to be put on hold so you could get the schedule on the computer. Another person answered the call thinking it was s oil change. Call finally answered to be put on hold so you could get the schedule on the computer. Another person answered the call thinking it was someone else on hold my call was disconnected. You lost my business today I will never recommend this business. More

Allen, my long time SA, and mechanic Devone are my go to guys. In the 10 years I’ve owned my truck, no one else has changed the oil. guys. In the 10 years I’ve owned my truck, no one else has changed the oil. More

Savannah was very knowledgeable and very helpful in service very professional!!! One of the most courteous and super nice!! service very professional!!! One of the most courteous and super nice!! More