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Brooklyn Volkswagen - Service Center

Brooklyn, NY

3.3
67 Reviews

67 Reviews of Brooklyn Volkswagen - Service Center

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July 01, 2023

Fast service and very friendly,the valet was courteous as well as the greeter.Would go back for my vehicle needs. More

by LEEKIN1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mendez(472)
Jul 05, 2023 -

Brooklyn Volkswagen responded

LEEKIN1967, Your positive review is a testament to our hard work and dedication. Thank you for sharing!

June 29, 2023

I had to go there 3 days in a row to get my car fixed More

by KEVIN.C.BLACKMAN
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Steven Kirton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad, Dewan Arefin
Jun 30, 2023 -

Brooklyn Volkswagen responded

Kevin, John, we want to express our sincerest apologies for any disappointment or frustration you may have experienced. We value your feedback and want to ensure that we learn from this experience to provide the best possible service to all of our customers.

June 28, 2023

Me gusta como tratan a las personas en la compañía amablemente te explican lo que tiene tu carro oh que es lo necesita More

by AURELIAB587
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mercy Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mamdoh Khalil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Calderon
Jun 29, 2023 -

Brooklyn Volkswagen responded

AURELIAB587, Estamos aquí para servirle. Gracias por elegirnos para sus necesidades automotrices.

June 26, 2023

After over a month of waiting for my ID. 4 to be repaired, a service technician working on my ID.4 came through with great communication as to what was wrong and let me know that parts needed More

by IVAN524
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Evelyn Corona
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Brooklyn Volkswagen responded

IVAN524, Your positive review is a testament to our hard work and dedication and we will continue to communicate and provide you with all updates we can. Thank you for sharing!

June 25, 2023

This is my worst ever experience with service and it will also be my last purchase from them as well . Customer service is terrible for the facts that’s it’s your Jeep and you will best know what’s u see wro More

by Sherrybai1
Service Price Transparency
Recommend Dealer
No
Employees Worked With
None
Jun 26, 2023 -

Brooklyn Volkswagen responded

Sherrybai1, If it's okay with you, we'd like an opportunity to speak with you about your experience. Please get in touch with our general sales manager, Ramon Calderon, at 718-377-3700. Thank you!

June 25, 2023

The waiting time is far too long. But the service is always great. Staff always professional and polite. More

by PAIGEANT2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josue
Jun 26, 2023 -

Brooklyn Volkswagen responded

PAIGEANT2, Thank you for your review.📝 We value your feedback and want to take this opportunity to improve our services to ensure that we provide the best possible experience to our customers.

June 11, 2023

Dealership might be great but they can’t get their emails to go to the correct people because I live in Missouri and keep getting emails for service on someone else’s vehicle and have called to let them know More

by Tj Lomax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No employees specifically
Jun 12, 2023 -

Brooklyn Volkswagen responded

Tj Lomax, We're sorry to hear that your experience with us was less than satisfactory. We take all feedback seriously and will work to improve in the areas you mentioned.

June 11, 2023

My car is still not fixed. I was there 3 times for at lease 4-5 hours and still nothing I came in for is done … my engine light came back on b4 I can get home with the car an More

by SYREETA308
Recommend Dealer
No
Employees Worked With
Rojas
Jun 12, 2023 -

Brooklyn Volkswagen responded

SYREETA308, We’ve reviewed your issue and realize how important this is for you. We want to do everything possible to make this experience five-star worthy. Please get in touch with our general sales manager, Ramon Calderon, at 718-377-3700. Thank you!

June 07, 2023

I was being assisted by Chardonnay and her service was impeccable! She was very informative and attentive to my needs. More

by BIANCAEDWARDS97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chardonnay Hudson
Jun 07, 2023 -

Brooklyn Volkswagen responded

BIANCAEDWARDS97, your positive review is a source of motivation for us to continue providing excellent service. Thank you!

June 01, 2023

They miss led me with a false price advertised over the internet. Just to get me or another customer to come in their dealership looking for a car More

by E_DIDDY23
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mamdoh Khalil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Brooklyn Volkswagen responded

E_DIDDY23, we apologize for any inconvenience or frustration you may have experienced during your visit. We understand that every customer has unique needs, and we want to work with you to find a solution that meets your needs.

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