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Brooklyn Volkswagen - Service Center

Brooklyn, NY

3.6
64 Reviews
Call Service Center (718) 377-3700

64 Reviews of Brooklyn Volkswagen - Service Center

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July 14, 2023

The customer service person was very accommodating and helpful! I did not have an appointment. More

by MATHESONMA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer service at service center
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Jul 14, 2023 -

Brooklyn Volkswagen responded

MATHESONMA61, Your kind words mean the world to us. Thank you for leaving a positive review!

July 14, 2023

Very good and on time service, as a first time customer he explained what services I will get now and what I will get in the next one. Overall I was satisfied. More

by FAUSAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rojas
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Jul 17, 2023 -

Brooklyn Volkswagen responded

FAUSAN2, It's wonderful to hear that you had a positive experience with us. Thank you for your review and your trust in us.

July 06, 2023

Worst decision no good could never recommend anyone they just want to sell after you buy they dont car More

by Itzcafyeah
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Mamdoh Khalil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Brooklyn Volkswagen responded

Itzcafyeah, We want to do everything possible to make this experience five-star worthy. Please get in touch with our general sales manager, Ramon Calderon, at 718-377-3700. Thank you!

July 06, 2023

SINCE I BOUGHT MY CAR IN 2016 I HAVE NEVER HAD A PROBLEM WITH SERVICE. EVERYONE IS SUPER ON WHAT THEY DO! JOSUE IS ONE OF THE BEST PERSONS THERE. More

by DANNYCHACA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSUE ROJAS
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Jul 10, 2023 -

Brooklyn Volkswagen responded

DANNYCHACA, Thank you for taking a moment to leave such a fantastic review and a 5-star rating! When you're working with our team, we always aim to make our customers feel well informed. It is great to know we hit the mark for you! Thank you so much! - Brooklyn Volkswagen https://www.brooklynvolkswagenny.com/

July 04, 2023

Although issue did not get fixed the 1st time, the Service Dept stepped up and took care of the re-fix and rental car for the extended delay. Much appreciated! More

by SDV601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts GM Mike - Terrific. Service Writer Josue Rojas - Very good. Service Writer Jessica Menendez - Very nice.
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Jul 05, 2023 -

Brooklyn Volkswagen responded

SDV601, It's wonderful to hear that you had a positive experience with us. Thank you for your review and your trust in us.

July 03, 2023

Jessica was very courteous and friendly even at 7:30 am! She listened to my concerns and helped me out to the fullest. I am definitely pleased with this visit. More

by KAMISHA_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JESSICA MENDEZ
Report | Print
Jul 05, 2023 -

Brooklyn Volkswagen responded

KAMISHA_WILLIAMS Your positive review is a source of motivation for us to continue providing excellent service. Thank you!

July 01, 2023

Fast service and very friendly,the valet was courteous as well as the greeter.Would go back for my vehicle needs. More

by LEEKIN1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mendez(472)
Report | Print
Jul 05, 2023 -

Brooklyn Volkswagen responded

LEEKIN1967, Your positive review is a testament to our hard work and dedication. Thank you for sharing!

July 01, 2023

Very good service. Everyone is great, knowledgeable and helpful. I know they will take care of all my issues! More

by TPAPAIOANNOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stoupakis
Report | Print
Jul 05, 2023 -

Brooklyn Volkswagen responded

TPAPAIOANNOU, Your positive review is a source of motivation for us to continue providing excellent service. Thank you!

June 29, 2023

I had to go there 3 days in a row to get my car fixed More

by KEVIN.C.BLACKMAN
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Steven Kirton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad, Dewan Arefin
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Jun 30, 2023 -

Brooklyn Volkswagen responded

Kevin, John, we want to express our sincerest apologies for any disappointment or frustration you may have experienced. We value your feedback and want to ensure that we learn from this experience to provide the best possible service to all of our customers.

June 28, 2023

Me gusta como tratan a las personas en la compañía amablemente te explican lo que tiene tu carro oh que es lo necesita More

by AURELIAB587
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mercy Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mamdoh Khalil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Calderon
Report | Print
Jun 29, 2023 -

Brooklyn Volkswagen responded

AURELIAB587, Estamos aquí para servirle. Gracias por elegirnos para sus necesidades automotrices.

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