Brooklyn Volkswagen - Service Center

They really sucks. Once they get you to buy from them, pray that you do not need their service after. No communications, on two occasions, I heard noise in my hood whil Once they get you to buy from them, pray that you do not need their service after. No communications, on two occasions, I heard noise in my hood while driving on the express, Reason? Their mechanic forgot their tools in my engine. I dropped of my car there on Monday, it's now Friday and I haven't hear back, I called, no one gets back to me More

Very unwell people. I truly hope they get help for their dysfunctional repair shop. Had the worst experience of my life and have been in tears for a month of torture, li I truly hope they get help for their dysfunctional repair shop. Had the worst experience of my life and have been in tears for a month of torture, lies and horrific treatment. They have no care or concern for their customers and treat people like animals. Please do not go here. Warning. My friends and colleagues have done everything they can to help me remedy this. They even offered to go down there and speak to people. No one calls back and they play mind games…. Please please please don’t ever here. these are mentally ill individuals. Other volkswagen auto shops in the long island area helped me because they felt horrible and said they have never heard of anything like what i had been through. Have spent hundreds of dollars and rentals and ubers and they wouldn't help me.. they will not help you and don't care. All the reviews speak for themselves. The sales team in brooklyn said they “know all about it”. They are just as bad. Be very careful friends! Update: i towed my car to another VW shop and they ordered the “backordered” parts that this shop claimed took over a month in 3 days. They said it will be there by tuesday & i walked out with a loaner. They felt terrible and the manager of the auto shop tried calling brooklyn vw for me- no call back. It’s so sad how sick this place is. Not to mention, they put VW into a bad legal spot.. i offered to pay for the part myself and get reimbursed so i could get my vehicle back because i knew the part was in NJ ( where my current autoshop ordered the part from). Don’t ask me why they lie.. all they did was upset a customer & now create a serious problem for the corporation. That being said, I filed a complaint against the auto shop with corporate. My suggestion would to be pull your car out and see how it goes. They affected my health so much and i have now started the long process to hold them accountable. More

Very unwell people. I truly hope they get help for their dysfunctional repair shop. Had the worst experience of my life and have been in tears for a month of torture, li I truly hope they get help for their dysfunctional repair shop. Had the worst experience of my life and have been in tears for a month of torture, lies and horrific treatment. They have no care or concern for their customers and treat people like animals. Please do not go here. Warning. My friends and colleagues have done everything they can to help me remedy this. They even offered to go down there and speak to people. No one calls back and they play mind games…. Please please please don’t ever here. these are mentally ill individuals. Other volkswagen auto shops in the long island area helped me because they felt horrible and said they have never heard of anything like what i had been through. Have spent hundreds of dollars and rentals and ubers and they wouldn't help me.. they will not help you and don't care. All the reviews speak for themselves. The sales team in brooklyn said they “know all about it”. They are just as bad. Be very careful friends! Update: i towed my car to another VW shop and they ordered the “backordered” parts that this shop claimed took over a month in 3 days. They said it will be there by tuesday & i walked out with a loaner. They felt terrible and the manager of the auto shop tried calling brooklyn vw for me- no call back. It’s so sad how sick this place is. Not to mention, they put VW into a bad legal spot.. i offered to pay for the part myself and get reimbursed so i could get my vehicle back because i knew the part was in NJ ( where my current autoshop ordered the part from). Don’t ask me why they lie.. all they did was upset a customer & now create a serious problem for the corporation. That being said, I filed a complaint against the auto shop with corporate. My suggestion would to be pull your car out and see how it goes. They affected my health so much and i have now started the long process to hold them accountable. More

After reading some of these reviews, I feel like I'm reading my own personal experience with this VW service center.I really wish I could give them less than a 1 star. I dropped off my car 3 weeks ago reading my own personal experience with this VW service center.I really wish I could give them less than a 1 star. I dropped off my car 3 weeks ago today for a service repair. I was told it would take a bit of time to complete(about 2 weeks) due to the nature of the repair. That was fine, I understood that and agreed to It. Here we are 3 weeks later and I can't even get an update on my vehicle. I've called 5 times in the last 3 days to be told by the receptionist that their system had been down for the last 2 weeks and they don't have an update. Each time this poor lady had to be bear the brunt of a dissatisfied customer on the phone as she tried her best to get Mike the Mgr or Josue the service rep to talk to me. For some strange unacceptable reason they are both always busy and/or refuse to get on the phone( mind you, while I'm waiting on hold for roughly 15minutes). Only to be told someone would get back to me. How busy can you be that you can't return a call to a customer to give them an update? I must note this is my second time at this place and the experience is exactly the same. Same pattern two years ago. It certainly will be my last, lesson learned! I will never recommend this place to anyone for service. There communication is horrible and the Mgr Mike does not care. Dont just take my word for it, read the previous reviews. And I don't know those people. More

I was not please with the car that I got from the time I got the car it was a problem got the car it was a problem More