Brooklyn Chrysler Jeep Dodge Ram

Poor service On May 9th, 2017 I picked up my vehicle from the service department at the "Brooklyn Dodge Jeep Chrysler and Ram" dealership located at 2286 Flatbush On May 9th, 2017 I picked up my vehicle from the service department at the "Brooklyn Dodge Jeep Chrysler and Ram" dealership located at 2286 Flatbush Avenue, Brooklyn, N.Y. 11234. Our family vehicle had been in the shop for a month and was being serviced for an ongoing issue it has had since the vehicle was purchased. Immediately, after leaving the shop, the gas light came on so I stopped at the gas station to purchase fuel. When I opened the gas cap, I found SUGAR in the fuel tank filler tube. The filler tube was clogged with a large amount of fresh sugar. If I hadn't been paying close attention to what I was doing, I would have pumped fuel into the gas tank and the entire fuel system would have been contaminated. This would have included the fuel tank, the fuel pump, the fuel line and the injectors. This could have also caused damage to the spark plugs, valves, pistons and cylinder walls. This large amount of sugar in the system could have caused catastrophic damage to the engine. Immediately upon discovering this situation, I phoned the service department and informed the service rep that answered the phone about the incident with the sugar. I was put on hold twice and then told that it was too late to bring the truck back to the service department because the shop was closed. When I returned to the shop, it was still open and the managers were still there. After returning to the shop I opened the tank and showed the workers the sugar that was in the tank, and they immediately denied that the sugar was put in the tank at their shop. I proceeded to explain to them that the truck had been in their possession for one month -Apri17, 2017 through May 9, 2017. We were extremely upset about this incident and wanted to speak with one of the service department managers but none of them were available. I even asked if they could call one of the store managers that night, but was told they couldn't call them because they had already gone home for the evening and up to this date none of the managers returned our call to apologize for the incident. We are also unaware on whether or not the owner or district was informed of this incident. This whole experience left us feeling like we were mistreated as customers and we will be taking our business elsewhere. Thank Goodness we have pictures as proof!!! More

Just purchased first jeep Julio was a great help. Patient while we made a lot of important decisions. He Got me a good deal. Wasn't pushy at all. Julio was a great help. Patient while we made a lot of important decisions. He Got me a good deal. Wasn't pushy at all. More

We got out new Jeep! Julio was amazing. Didn't feel rushed, he explained everything to us and walked us through the entire process. We got the car we want without compromi Julio was amazing. Didn't feel rushed, he explained everything to us and walked us through the entire process. We got the car we want without compromising. Will come back to him for all or vehicles. More

Serviso perferto Julio and Cathy son la jente mas mejo en el mundo me buscado my nepeta y el aperovo incerible mucha graca por todo que hecho para mi julio Julio and Cathy son la jente mas mejo en el mundo me buscado my nepeta y el aperovo incerible mucha graca por todo que hecho para mi julio More

Just got my new jeep grand cherooke Well to start. the service its wonderful i came here trying to see if i get some cheap car to tow my jet ski... Julio bergollo and cathy ponticello go Well to start. the service its wonderful i came here trying to see if i get some cheap car to tow my jet ski... Julio bergollo and cathy ponticello got me approve for a 2014 jeep grand cherooke super nice and clean. And at a good price so i highly recomend to check this dealer out.. More

I love the service here ..the best ever Julio is amazing and so professional I will alway get my cars from him ..very fast and this is my second car from this dealership they are great thank Julio is amazing and so professional I will alway get my cars from him ..very fast and this is my second car from this dealership they are great thank you so much for your help More

compra de auto nuevo Que puedo decir al comienzo mi experiencia fue buena pero no nos gusto como me dieron un informe de un precio y sali pagando mas.. Que puedo decir al comienzo mi experiencia fue buena pero no nos gusto como me dieron un informe de un precio y sali pagando mas.. More

Got my first car Just got my first brand new car today and Julio and Cathy were the best. They were super helpful and made this experience way easier than I thought i Just got my first brand new car today and Julio and Cathy were the best. They were super helpful and made this experience way easier than I thought it would be. I'm honestly happy with everything. I give them 5,000 ?????????? More

My first lease Julio and Cathy did a great job helping me get into my new Cherokee. I had a 99 Cherokee that I loved dearly but she died on me. Thanks guys for lol o Julio and Cathy did a great job helping me get into my new Cherokee. I had a 99 Cherokee that I loved dearly but she died on me. Thanks guys for lol of your help and hard work. More

Leased new Grand Cherokee I honestly believe this salesman did everything in his power to get me the price i needed. I'm very satisfied in my purpose. Good times. I honestly believe this salesman did everything in his power to get me the price i needed. I'm very satisfied in my purpose. Good times. More