Brooklyn Chrysler Jeep Dodge Ram

bad experience The service department called to say my car repair was finished, after my arrival I had to wait 45 minutes to get my car. There was no customer waitin The service department called to say my car repair was finished, after my arrival I had to wait 45 minutes to get my car. There was no customer waiting area and people were standing around confused as to what was happening . I had to ask the service manager 3 times where is the car? very bad experience . I never received an apology and will never go back. More

Just got my new jeep I just want you to know that the service l received from Julio was excellent and hope his good service will help build your customer service at this c I just want you to know that the service l received from Julio was excellent and hope his good service will help build your customer service at this company. More

Chrysler 200 Excellent service and very professional!!!!!!!!! Love that guy!!!!!!!!!! He's amazing!!!!!!!! I Am most definitely referring all my friends and famil Excellent service and very professional!!!!!!!!! Love that guy!!!!!!!!!! He's amazing!!!!!!!! I Am most definitely referring all my friends and family of they ever need a vehicle!!!! More

Just got my new Durango with Julio!! My fiancée and I came in to check out the 2017 Dodge Durango and were immediately greeted by Julio. He was kind, knowledgeable and extremely efficient My fiancée and I came in to check out the 2017 Dodge Durango and were immediately greeted by Julio. He was kind, knowledgeable and extremely efficient. He even went with us to test drive the car! We also collaborated with Cathy who was equally quick and efficient - I love the energy and sense of humor everyone has here! Ultimately, we were able to make a deal in which all parties were extremely satisfied and we will be recommending all our friends to Julio at this particular dealership! Thank you, Julio and Cathy, for making our 7 year anniversary one to remember - the day we gifted ourselves with a Dodge Durango GT!! More

Awesome dealership This dealer is SOO wonderful they got me out a high note payments to way much less I am so happy they have excellent customer service skills I serio This dealer is SOO wonderful they got me out a high note payments to way much less I am so happy they have excellent customer service skills I seriously recommend come here immediately More

Getting my new 2017 Jeep Service was Awesome, very, kind & professional. Helped me find the perfect car.will recommend everyone I know to him thank you julio for your help I Service was Awesome, very, kind & professional. Helped me find the perfect car.will recommend everyone I know to him thank you julio for your help I will bring all of my friends and family to you More

Just leased my new rt Durango Julio was a outstanding sales associate Extremely helpful and knowledgeable . My process was quick and easy. I will recommend him to my friends.ju Julio was a outstanding sales associate Extremely helpful and knowledgeable . My process was quick and easy. I will recommend him to my friends.julio is the best More

Very best experience ever. This was by far the best experience we've had. Everything went so smoothly. Julio is such a professional. Lovely rep, he is the best. This was by far the best experience we've had. Everything went so smoothly. Julio is such a professional. Lovely rep, he is the best. More

Bought a jeep Service by Julio, Cathy, and Eric B. was great! I bought a used 2014 Grand Cherokee altitude in great condition. Great sales people, would recommend. Service by Julio, Cathy, and Eric B. was great! I bought a used 2014 Grand Cherokee altitude in great condition. Great sales people, would recommend. More

Poor service On May 9th, 2017 I picked up my vehicle from the service department at the "Brooklyn Dodge Jeep Chrysler and Ram" dealership located at 2286 Flatbush On May 9th, 2017 I picked up my vehicle from the service department at the "Brooklyn Dodge Jeep Chrysler and Ram" dealership located at 2286 Flatbush Avenue, Brooklyn, N.Y. 11234. Our family vehicle had been in the shop for a month and was being serviced for an ongoing issue it has had since the vehicle was purchased. Immediately, after leaving the shop, the gas light came on so I stopped at the gas station to purchase fuel. When I opened the gas cap, I found SUGAR in the fuel tank filler tube. The filler tube was clogged with a large amount of fresh sugar. If I hadn't been paying close attention to what I was doing, I would have pumped fuel into the gas tank and the entire fuel system would have been contaminated. This would have included the fuel tank, the fuel pump, the fuel line and the injectors. This could have also caused damage to the spark plugs, valves, pistons and cylinder walls. This large amount of sugar in the system could have caused catastrophic damage to the engine. Immediately upon discovering this situation, I phoned the service department and informed the service rep that answered the phone about the incident with the sugar. I was put on hold twice and then told that it was too late to bring the truck back to the service department because the shop was closed. When I returned to the shop, it was still open and the managers were still there. After returning to the shop I opened the tank and showed the workers the sugar that was in the tank, and they immediately denied that the sugar was put in the tank at their shop. I proceeded to explain to them that the truck had been in their possession for one month -Apri17, 2017 through May 9, 2017. We were extremely upset about this incident and wanted to speak with one of the service department managers but none of them were available. I even asked if they could call one of the store managers that night, but was told they couldn't call them because they had already gone home for the evening and up to this date none of the managers returned our call to apologize for the incident. We are also unaware on whether or not the owner or district was informed of this incident. This whole experience left us feeling like we were mistreated as customers and we will be taking our business elsewhere. Thank Goodness we have pictures as proof!!! More