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This rating includes all service center reviews, with more weight given to recent reviews.
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98 Reviews of Brogan Cadillac Totowa - Service Center
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April 21, 2022
Victor greeted me warmly and remembered my name! Everything was very clean and I was in and out very quickly. Everything was very clean and I was in and out very quickly. More
by peggy
Employees Worked With
Helpful April 20, 2022
Excellent service Victor always takes care of me my car always come’s out clean after service always come’s out clean after service More
by carmen10
Employees Worked With
February 24, 2022
General manager was rude when I called regarding an issue. She did not address my issue, keep making excuses for completely irrelevant problems, and called me a liar. They in fact lied to me about doin issue. She did not address my issue, keep making excuses for completely irrelevant problems, and called me a liar. They in fact lied to me about doing a service on one day that actually was not completed until the next day. Will never use or recommend this Cadillac. They should be disappointed with their customer service because I felt truly attacked when I was just trying to give them a heads up on how to improve their service. Zero sympathy for issues they created and very poor communication. More
by macieagriffin
Employees Worked With
Nicole
December 16, 2021
I have been a customer since 2009 and Vic Santana has been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly. More
by Barbara
Employees Worked With
September 13, 2021
Service department needs help un professional I will never again deal with that department u can’t trust ther word very very un professional wow never again deal with that department u can’t trust ther word very very un professional wow More
by Rafaelperez248
Employees Worked With
Antony real un professional
August 13, 2021
I have know Tony for many years as far back when he worked for Feldner Cadillac in Hackensack. Tony has a great personality and is always there for service questions, answer questions about car problem worked for Feldner Cadillac in Hackensack. Tony has a great personality and is always there for service questions, answer questions about car problems. He is always there if you need emergency or regular service. Keep upkthe good work… More
by MartyB
Employees Worked With
July 20, 2021
Terrible service department, unorganized, poor communication and no regard for clients time. We were advised 1 day needed to service issue, now we are on day 4. communication and no regard for clients time. We were advised 1 day needed to service issue, now we are on day 4. More
by CT6
Employees Worked With
September 12, 2020
Mr tiny idone is an outstanding service representative, brogan Cadillac is lucky to have him as an employee. Excellent. Keep it up, Txs so m brogan Cadillac is lucky to have him as an employee. Excellent. Keep it up, Txs so m More
by Loui
July 10, 2020
The service department is lacking skilled technicians and service advisors who are able to follow through and complete their job. Took multiple visits to have the same concerns address and they unable to co service advisors who are able to follow through and complete their job. Took multiple visits to have the same concerns address and they unable to correct them. Service department lacks process, follow through, and wastes time. Also causes minor damage to my vehicle said they’ll take care of it and don’t seem to remember when it’s time to make good. Would not recommend using this service department. More
by MKBorg
