Brogan Cadillac Totowa - Service Center

Excellent v start to finish mike P great checked out my car a to Z car a to Z More

In addition to very professional, fair, and pleasant sales staff they more importantly have an excellent service department who are timely, highly skilled, and courteous. sales staff they more importantly have an excellent service department who are timely, highly skilled, and courteous. More

Tony is Always helpful and professional at his position. Car is returned washed and kept clean Thanks Car is returned washed and kept clean Thanks More

The staff s very friendly and polite, but I am no very happy with the services, I didn’t get the full explanation of what they did. So I am not sure if they did happy with the services, I didn’t get the full explanation of what they did. So I am not sure if they did More

Their on line service appointment feature allows one to schedule a service appointment on a day and time when there are virtually no technicians on duty, or available. My car sat there for two days withou schedule a service appointment on a day and time when there are virtually no technicians on duty, or available. My car sat there for two days without ever making it into the service bays. I Was told that when techs work a Saturday, they are off on Monday, plus they were still trying to catch up from the previous week. I told him, the service writer, that was completely unacceptable and I was coming for my car. Having been in the service industry as a telephone tech, all my life, I asked if he tried to escalate my situation to a supervisor, he stated that is not his problem, and I would have to try and find the service manager and do that myself . Again, completely unacceptable, so I just left. And yes, I did buy the car at Brogan ,brand new ,but rest assured, NEVER again! More

I was overcharged today for an oil change, next time I will not use your dealership. will not use your dealership. More

My experience with sales has been excellent. All my service appointments have been very accommodating and very professional All my service appointments have been very accommodating and very professional More

Wonderful service writers. Gathered all information and performed needed work on time and within stated pricing. Gathered all information and performed needed work on time and within stated pricing. More

Exceptional customer service by a friendly professional staff. The moment you enter the service reception area you feel welcome and appreciated as a customer. staff. The moment you enter the service reception area you feel welcome and appreciated as a customer. More

I have been going there at least 15 yrs never had a problem very professional problem very professional More